Brentwood Community Hospital - Ratings and reviews
Reviews
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Review titled Blood results never received
Rated 3 stars out of 5
by Anonymous - Posted on 07 February 2023
Blood tests were carried out on 28.12.22 prior to a haematology clinic appointment at Queen's Hospital - at the time of the test it was made clear to the phlebotomist that the results were to be sent to Queen's Hospital and the test request form was clearly marked Queen's Hospital - despite this the results were not made available to Haematology at Queen's Hospital, consequently the appointment was effectively wasted.
Visited Don't know on December 2022
Review titled Brentwood Community Hospital
Replied on 10 February 2023
Good afternoon, We are sorry to hear you have had this experience. If you would like to discuss this further, please call our PALS team on 0300 300 1711. PALS office phone lines are open 9am to 5pm, Monday to Friday (excluding Bank Holidays). Alternatively, you can email nelftpals@nelft.nhs.uk Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Great
Rated 5 stars out of 5
by Anonymous - Posted on 11 November 2022
My mum was in Tower ward for 5 weeks. And I can't thank this hospital enough. From the minute you walk threw the main door the reception staff are so friendly. And the cafe staff are lovely and the cleaners are so friendly. And as for Tower ward I can't thank them enough every single day I went to visit my mum and it was a absolutely pleasure to go there .
Visited Rehabilitation on October 2022
Review titled Brentwood Community Hospital
Replied on 14 November 2022
Good morning, Thank you very much for taking the time to post your feedback. We will ensure this is passed on to the team at Brentwood Community Hospital. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Excellent Audiology Department
Rated 5 stars out of 5
by David - Posted on 15 September 2022
My recent visit to the audiology department has reminded me that I must congratulate the team on the excellent service it provides. The conduct and professionalism of the audiologist who saw me this time was faultless which has been the case with audiologists at the hospital over the years I have been attending. All information is provided with politeness, clarity and always when facing the patient. This was not been my experience several years ago at another hospital when the audiologists often turned away when discussing hearing problems. Even on my way out the person behind the desk smiled and said good bye. I felt I had received an all round excellent experience.
Visited Ear, Nose & Throat on September 2022
Review titled Brentwood Community Hospital
Replied on 22 September 2022
Good morning, Thank you very much for taking the time to post your feedback. We will ensure this is passed on to the team who took care of you. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Great physiotherapist
Rated 5 stars out of 5
by Maureen - Posted on 12 August 2022
I was greeted at the hospital reception with a warm welcome, was directed to the department I needed ,I saw 2 very helpful physio ladies made feel at ease I have a lump on my palm off my hand pains in hand had a great examination given my diagnosis and exercise to do need to have a scan then go back again to see the physio ladies again the treatment I received was great I can’t thank them enough all the staff that I meet at the hospital are very friendly and helpful Thank you all
Visited Don't know on August 2022
Brentwood Community Hospital has not yet replied.
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Review titled Bayman Ward
Rated 3 stars out of 5
by Anonymous - Posted on 29 November 2022
My Uncle was on Bayman Ward for a few weeks. Staff were very caring and he had his own room. I struggled and rushed to visit after work and only had half an hour a day to see him as Ward Manager would not let me change my visiting hours. As my slot was 2-4 work kindly let me change my hours so I could finish at 3pm instead of 4pm. Half an hour journey to hospital which meant I only had half an hour visiting each day. Only 1 person allowed each day too. Considering this is an over spill of the ward he was in at Basildon Hospital I found it much stricter. Basildon were much more helpful and accommodating. I don’t know why Ward Manager was so unhelpful as Uncle being in a room on own wouldn’t of affected anybody! Also, one of his hearing aids was lost in there too which were expensive to buy. No televisions in there either, not like Basildon. My Uncle was very lonely in there and deteriorated very quickly.
Visited Don't know on July 2022
Review titled Brentwood Community Hospital
Replied on 30 November 2022
Good afternoon, We are sorry to hear you have had this experience. We have shared this with the team. If you would like to discuss this further, please call our PALS team on 01702 385333. PALS office phone lines are open 11am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively, you can email mse.pals.suhft@nhs.net. Kind regards, Patient Experience Team
Provided by Care opinion