Blackpool Victoria Hospital
Whinney Heys Road, Blackpool, Lancashire, FY3 8NRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled My stay on Ward 37
by volansry48 - Posted on 23 May 2023
I found this page and was somewhat shocked by the critical feedback, both to the ward/staff and the hospital in general. I have been here for four weeks and I must say that I have been treated with the utmost care and respect from every single member of staff associated with my care. In fact, I think it would be unfair to single out any one individual. They are all so professional, caring and helpful and are a credit to their profession. The ward itself seems to run like clockwork, very efficient and professional. Meal times are generally on time every day and the choice and quality of food is excellent, fresh and wholesome, not processed. The housekeeper is around several times a day with hot beverages and biscuits if required. The cleaning staff are round every day, all day, cleaning, wiping down and mopping to keep the bays perfectly clean. The bathroom facilities are more than adequate and cater for all levels of mobility, washing and showering at any time of day as you desire. My bed was was made or changed on a daily basis and I personally slept fine, (if not for my preferred eight hours). I have no complaints. In my opinion, hospital wards are not hotels and should not be considered as such. I wanted to convey my feelings and thoughts about my experiences in ward 37, for the record. Thank you all.
Visited May 2023
Provided by Care opinion
Review titled Blackpool Victoria Hospital
Replied on 26 May 2023
Thank you for taking the time to leave feedback about Ward 37. Its great for us to hear that you had such a positive experience, we will ensure that your feedback is recorded for our staff to access and see. I hope you continue to feel better soon. Best Wishes
Provided by Care opinion
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Review titled Excellent caring staff
Rated 5 stars out of 5
by Jason Burton - Posted on 25 May 2023
I had steroid guided injections. I had excellent experience from start to finish. Theatre nurse who collected to take me down to theatre saw I was a bit anxious and had a calming manner that kept me distracted by there calm conversation with me. Dr that did the procedure was professional caring and efficient. I had taken a cancellation so lucky to only have waited 7 weeks. I am extremely grateful for the treatment I recieved. Thankyou.
Visited Orthopaedics on May 2023
Review titled Blackpool Victoria Hospital
Replied on 21 July 2023
Thank you for taking the time to leave feedback about your experience at Blackpool Teaching Hospitals. Its great for us to hear that you had such a positive experience, we will ensure that your feedback is recorded for our staff to access and see. I hope you continue to make a speedy recovery. Best Wishes
Provided by Care opinion
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Review titled Wonderful staff
Rated 5 stars out of 5
by Leslie Warburton - Posted on 22 May 2023
Had to have a gastroscopy was really nervous. the staff where fantastic put me at ease everyone was so kind and I walked out very happy after they had treated me in less than an hour thank you so much
Visited Endocrinology and Metabolic Medicine on May 2023
Review titled Blackpool Victoria Hospital
Replied on 17 October 2023
Thank you for taking the time to leave feedback about our Gastro Department. Its great for us to hear that you had such a positive experience, we will ensure that your feedback is recorded for our staff to access and see. Best Wishes
Provided by Care opinion
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Review titled Amazing staff, shortage of support
Rated 2 stars out of 5
by Anonymous - Posted on 14 May 2023
I was sent to A&E with chest pains from the walk in and the staff were lovely as I. Was moved to the heart monitoring area straight away. You could see they were short staffed and I overheard one the nurses when asked if she had a break, ‘ who needs a break’ she was amazing, organising, explaining to patients what was happening, providing advice while fixing monitoring machines. Now I come to the part where hospital management should be ashamed, they were trying to monitor everyone who came in with only two mobile machines, until they could get them into the ECG rooms. One of the machines, should also take blood pressure, but it didn’t work😱. The staff were trying to prioritise who could be monitored while trying to switch equipment that didn’t work. So I am making an appeal on behalf of the staff, please can you at the very least, provide them with the equipment to save lives. They are doing their very best in exceptionally difficult circumstances and it’s criminal not to support them with monitors that work🤯 I then witnessed an ambulance driver trying to help a young girl who took a turn for the worse and he was so upset after, no one was there for him, I wanted to give him a big hug 🤗 he even came back to check on her. Anyone who says the staff don’t deserve reward for what they do need to sit in A&E for a while at the weekend For me, thank you to everyone who helped me , I only hope the equipment is provided soon to help you 🤞👏👏
Visited Accident and emergency services on May 2023
Blackpool Victoria Hospital has not yet replied.
Information supplied by Blackpool Teaching Hospitals NHS Foundation Trust