Bishop Auckland Hospital
Cockton Hill Road, Bishop Auckland, County Durham, DL14 6ADContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Top fellas in urgent care
Rated 5 stars out of 5
by Ian Gibson - Posted on 27 April 2025
I went in last night to urgent care...I was 50/50 heart attack/panic attack...I had a pain in my chest that was making me panic more....the 2 gentleman who came and looked after me were just lovely lovely fellas..very reassuring and calming...really top notch care....the man in the red nurses uniform and grey hair should start his own Buddhist retreat...he was just missing some tiny symbols, incense and pampas grass to waft about🤣...we wish we had him at home to chill us out....they brought me back down to earth....I had a slight dull ache for the rest of the night but had calmed right down...so thank-you to them 2 fellas...can't thank them enough and sorry for wasting their precious time🙏
Visited Don't know on April 2025
Bishop Auckland Hospital has not yet replied.
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Review titled At last a welcome experience
Rated 5 stars out of 5
by Anonymous - Posted on 25 April 2025
My granddaughter gashed her chin and needed urgent care. Saw the desirable and more efficient, compassionate and skillful side of the NHS for her. Visited A&E Bishop Auckland and she was seen within 5 mins, treat within 10 mins. Transferred to children's ward at University Hospital at Durham to see a plastic surgeon ASAP. Skillful, friendly and efficient. Spot on.
Visited General Medicine on April 2025
Bishop Auckland Hospital has not yet replied.
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Review titled Unprofessional
Rated 3 stars out of 5
by Anonymous - Posted on 26 March 2025
Whilst no doubt the staff appear friendly , as an ex Ward Sister I was dismayed by the unprofessional impression I witnessed at the pre assessment clinic . Staff were wandering around drinking cans , leaving them on top of the reception desk . Whilst I sat waiting with my Father , nurses were huddled around a mobile phone clearly watching a personal video . Whilst this may seem trivial , the impression this gives to the public who are being told staff are overworked and stressed is not a good one , particularly as I know this is the case on so many wards . I do need to qualify this with the fact my Father was seen on time by a competent pleasant member of the team .
Visited General Surgery on March 2025
Bishop Auckland Hospital has not yet replied.
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Review titled Fantastic Staff
Rated 5 stars out of 5
by John Maguire - Posted on 21 May 2025
After having a stroke I was transferred to Bishop Auckland hospital to ward 3 on 20.02.2025.- 04/04/2025 I would like to firstly praise the domestic team for all there hard work on keeping the ward spotless. Secondly the physiotherapist ( psycho terrorist ) team for all their help i can't remember all their names and also the OT for all her work in getting me home and lastly all the doctors and nurse's on the ward. They are a credit to the hospital and the NHS. Thank you from the bottom of my heart •
Visited Don't know on February 2025
Bishop Auckland Hospital has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Ann Wilson - Posted on 21 November 2024
Had cataract op. Excellent eye sight now. Nurses, Doctors, other workers were very caring. Best eye service Ward 9.
Visited Cataract Surgery on November 2024
Bishop Auckland Hospital has not yet replied.
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Review titled great service
Rated 5 stars out of 5
by Anonymous - Posted on 11 November 2024
I had an endoscopy and the whole team were fantastic from registration to discharge. They made me feel at ease and reassured at every stage of the process.
Visited Gastrointestinal and Liver services on November 2024
Bishop Auckland Hospital has not yet replied.
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Review titled Lovely friendly staff
Rated 5 stars out of 5
by Anonymous - Posted on 21 October 2024
I was nervous about the operation but a nurse introduced herself and said she would be my nurse all day. Booking me in on the computer. The theatre was extremely modern and clean. A spinal injection was given with no discomfort. After surgery a cup of coffee and a sandwich was given to me. The whole day went very smoothly and would recommend the hospital to anyone.
Visited Orthopaedics on October 2024
Bishop Auckland Hospital has not yet replied.
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Review titled Efficient service
Rated 5 stars out of 5
by Claire Smith - Posted on 16 October 2024
Called 111 assessed and given an appointment an hour later. I arrived at bishop and in under 45 minutes I was in, assessed, x-rayed, diagnosed (broken foot) treated and discharged. All staff I encountered were friendly and professional. The hospital was clean and tidy. Really pleased. Thank you.
Visited Urgent Treatment Centre on October 2024
Bishop Auckland Hospital has not yet replied.
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Review titled Pure quality rehabilitation service
Rated 5 stars out of 5
by Clare Harley - Posted on 02 October 2024
My husband was transferred to Ward 16, now Ward 6 from another hospital. The difference in the service was dramatic and totally patient focused. The objective was to ensure my husband progressed to such an extent that he was discharged to come home which is every patient’s dream. The Occupational Health team also impressed us both with their professionalism and knowledge - also being so kind and friendly. Congratulations to you all on your effectiveness and efficiency. Hopefully you are very proud. A huge thank you from us both for everything.
Visited Don't know on September 2024
Bishop Auckland Hospital has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by JOHN HUBBLE - Posted on 04 September 2024
visited the Endoscopy department on 3/9/2024.the staff there could not have done any better from going in the door to have my procedures to leaving after them ,very friendly and put me ease i could not have wished for better treatment
Visited Don't know on September 2024
Bishop Auckland Hospital has not yet replied.
Information supplied by County Durham and Darlington NHS Foundation Trust