Birmingham Dental Hospital and School of Dentistry - Ratings and reviews
Reviews
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Review titled Well organised but lacking some wheelchair waiting spaces.
Rated 5 stars out of 5
by Danny Sullivan - Posted on 11 March 2023
First class dental service. Appreciated. There is a distinct lack of designated wheelchair spaces in all of the waiting areas. You tend to end up next to the waste bins or the toilets. The waste bins are foot pedal operated. They need a handle fixed on the lid for access for a wheelchair user.
Visited Dental therapy services on March 2023
Birmingham Dental Hospital and School of Dentistry has not yet replied.
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Review titled Superb
Rated 5 stars out of 5
by Jenny Harris-Jones - Posted on 22 March 2024
Staff were friendly, caring, extremely efficient and all with a smile and sense of humour. I was very anxious/panicky which they totally understood, nothing was hurried, everything was explained in great detail and future procedure booked.
Visited Dental therapy services on March 2023
Birmingham Dental Hospital and School of Dentistry has not yet replied.
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Review titled fantastic service and staff.
Rated 5 stars out of 5
by fiona murphy - Posted on 23 February 2023
Had a bottom wisdom tooth taken out under sedation on Tuesday21 February. I was so terrified at the thought of the procedure that i could easily have bottled it. However, the anaesthetist and the dental nurse who was doing the procedure really calmed me down. They did not try to rush me and really reassured me. They were truthful at the same time. Afterwards i felt good and relieved. Thankyou for your patience and understanding. These staff were brilliant!
Visited Dental therapy services on February 2023
Birmingham Dental Hospital and School of Dentistry has not yet replied.
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Review titled First Class Service
Rated 5 stars out of 5
by Joanne Davies - Posted on 06 January 2023
I have been treated at the hospital for just over a year - restorative work, the facilities are first class, the staff are friendly and professional, the consultants second to none, so grateful for the fantastic service provided.
Visited Don't know on January 2023
Review titled Birmingham Dental Hospital and School of Dentistry
Replied on 12 January 2023
Dear Joanne, Many thanks for taking the time to share your wonderful experience of our services at the Dental Hospital. Your feedback has been shared with the colleagues. Best wishes Lynne Birchall Associate Director Patient Experience
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Review titled Shocked at positive reviews. Horrendous experience.
Rated 1 star out of 5
by Anonymous - Posted on 22 March 2023
Had the worst experience of my adult life with a very bad tempered restorative dentist. I’m very shocked at all the positive reviews. I requested to see someone else, which I understand is something the nhs allows. It’s not even for a second opinion as this horrible man refused to discuss anything with me. He basically refused nhs care because he decided I was not cooperating with his demands. I’d previously had a three hour appointment with orthodontics where I’d gone through Pmh and 6 years history of facial pain, tmd etc. On arrival for this appt I’d gone through it again with a student. All I declined to disclose was medication I take for an unrelated condition. The condition I’d disclosed freely. Which is my choice as a patient and right to consent or not. I find some poor health professionals like to fob problems off as psychosomatic, which gives me anxiety itself. I understand if treatment is carried out consultants need to be aware for contraindications and at that time when I felt comfortable would have discussed all. On this occasion it was not needed, the purpose of the visit was for a mouth splint and discussion about potential teeth replacement options. I have dental anxiety and getting there was hard enough especially after the previous lengthy appt, let alone dealing with poor behaviour. The consultant didn’t attempt to be polite, he was very unprofessional from the start. When he couldn’t get his way used many bullying tactics including rudeness, intimidation, storming off and eventually refusing nhs treatment. I’m yet to hear anything at all in regard to seeing a different consultant. I suspect they’ve not sent the referral and are hoping I’ll leave it be. I’m also supposed to be on waiting list for the actual facial pain department sent by original ortho consultant, but again referral seems to have vanished. Luckily for me my wife recorded the whole encounter, so all can be proven. Six months have passed to allow for waiting lists, but I will now be exploring complaint procedures.
Visited Don't know on November 2022
Birmingham Dental Hospital and School of Dentistry has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Lyndsey Bartlett - Posted on 23 November 2022
Had to visit 4 times to have treatment done .I get extremely anxious about going to the dentist but everyone who delt with me was wonderful I can not thank them enough. A massive thank you to you all.
Visited Don't know on November 2022
Review titled Birmingham Dental Hospital and School of Dentistry
Replied on 25 November 2022
Dear Lyndsey Thank you so much for sharing your compliment and letting us know of your positive experience of the dental service. Wishing you well for the future Best wishes Lynne Birchall Associate Director of Patient Experience
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Review titled Very happy with the service
Rated 5 stars out of 5
by Anonymous - Posted on 19 October 2022
I have big anxiety from dentists since my private dentist gave me a awful last experience . I was afraid to go back there and wasnt able to change my dentist as the local ones didnt take new patients . Anyways , about two months ago had severe pain , swelling and locked jaw due to my wisdom tooth . Was at work and had to leave early , called every dentist for emergency appoitment . Ended up getting an appoitment at the dental hospital through 111 in which I was seen the next day . They examined and concluded that there was a infection forming because my tooth was impacted and had no space to push through . Gave me antibiotics and explained how to care for it . Luckily after being seen the infection was gone but was suggested for a removal . I was severely scared about it but staff were super comforting and explained everything through the extraction . Made sure to check up on me as I was shaking . Provided after care information , no medication but in all honesty only needed paracetamol on the first day . Area is healing well no pain or any issues . Super happy with the service and staff . I feel a little more comfortable as the service was so smooth .
Visited Don't know on October 2022
Review titled Birmingham Dental Hospital and School of Dentistry
Replied on 21 October 2022
Dear Patient Thank you so much for sharing your experience of our dental hospital, I am pleased to hear of the great service you received. Wishing you well for your ongoing recovery kind regards Lynne Birchall Associate Director of Patient Experience
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Review titled Excellent treatment and care
Rated 5 stars out of 5
by Anonymous - Posted on 03 October 2022
Was diagnosed by consultant with Vascular Malformation. Next day had cryotherapy treatment. Everything has now cleared up now and no signs of any scars on my bottom lip. Hospital discharged me last week. All the staff were very friendly and caring.
Visited Dental therapy services on August 2022
Review titled Birmingham Dental Hospital and School of Dentistry
Replied on 10 October 2022
Dear Patient, I am pleased to hear that you received prompt treatment by our dental hospital team. Thank you for your feedback which will be shared with them. Kind regards Lynne Birchall Associate Director of Patient Experience
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Review titled Tooth extraction
Rated 4 stars out of 5
by Stephen T - Posted on 16 August 2022
I had a tooth extraction on 16 August, 2022, late morning, as the students are on holiday it was done by staff on the ground floor. I felt a bit rough at the end of it and may not have seemed appreciative as I was. I want to thank all the staff involved for their help with my situation, thanks.
Visited Don't know on August 2022
Review titled Birmingham Dental Hospital and School of Dentistry
Replied on 18 August 2022
Dear Stephen Thank you for your feedback. Its nice to hear that you were thankful for the service provided. Your feedback will be shared with the clinical team. Best wishes Lynne
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Review titled Outstanding care
Rated 5 stars out of 5
by Mary courage - Posted on 04 May 2022
I have been going to the dental hospital for the last 18 months. The care I have had is absolutely brilliant. it’s a long journey & I have felt safe. Thank you so much
Visited Dental therapy services on May 2022
Review titled Birmingham Dental Hospital and School of Dentistry
Replied on 19 May 2022
Many thanks for your nice feedback. I am pleased to hear that you have felt safe during your care at the dental hospital and have passed on your feedback to the service Lynne Birchall Associate Director of Patient Experience