Bexhill Hospital - Ratings and reviews
Reviews
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Review titled No contact number
Rated 4 stars out of 5
by Jonathan Zoob - Posted on 10 January 2024
It's pretty disappointing that the website doesn't give a contact number for the Ophthalmology Department at Bexhill. What possible reason can there be for this? Come on guys!
Visited Ophthalmology on January 2024
Review titled Bexhill Hospital
Replied on 16 January 2024
Dear Jonathan, We are sorry that the contact details for the Ophthalmology Department were not easily available for you via our website. We have doubled checked and they are available via the following weblink: https://www.esht.nhs.uk/service/ophthalmology/ We trust that you managed to get hold of the Ophthalmology Department. However, should you have any difficulty in the future, please feel free to contact our Patient Experience Team, on 0300 131 5309 or email esh-tr.PatientExperience@nhs.net, who can assist you.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 19 November 2023
I was given an appointment for a visual field test on a Sunday morning and am extremely grateful to all the staff involved for working weekends to enable patients to be seen quickly. It is very worrying to be called for extra tests and being able to have them carried out promptly, without waiting weeks, is very helpful.
Visited Ophthalmology on November 2023
Review titled Bexhill Hospital
Replied on 11 December 2023
Thank you for taking the time to leave your kind comments. It is pleasing to read that you received prompt follow up for your further tests and that you found the service to be excellent. Please be assured that your feedback will be shared with the Ophthalmology Team at Bexhill Hospital.
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Review titled Brutal and unkind
Rated 1 star out of 5
by Trish - Posted on 20 July 2023
I was informed in no uncertain terms that my eye health had deteriorated following a brutal eye exam .I am a retired nurse and have glaucoma, I have undergone numerous exams so know when someone is uncaring.I was told my optic nerves were very damaged and to go to A and E if I had a bad headache and visual problems .I was then told I did not need surgery,keep taking the drops and come back in 6 months ! No opportunity ask a question. No summary of my scans ,field tests or medication .
Visited Ophthalmology on July 2023
Review titled Bexhill Hospital
Replied on 12 September 2023
Dear Trish, We are concerned to hear of your poor experience during your attendance to the Ophthalmology Department at Bexhill Hospital. This is certainly not how we would wish any patient to feel, as each patient should feel well cared for and that they have been given the opportunity to discuss any concerns they may have over their condition. We are disappointed to learn that this was not the case during your consultation. Should you wish to discuss this matter further with a member of the Patient Experience Team, then please contact 0300 131 4784 or email esh-tr.PatientExperience@nhs.net
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Review titled Still waiting to be contacted
Rated 3 stars out of 5
by P Desvaux de Marigny - Posted on 18 January 2024
I was referred in May 2023 for cataract surgery and was told the waiting list was approximately 4 months, we are now in month 8 and I am yet to be contacted for an appointment/surgery. Needless to say my cataracts are very advanced now. Very disappointing.
Visited Cataract Surgery on May 2023
Review titled Bexhill Hospital
Replied on 26 January 2024
Dear P Desvaux de Marigny, We are very sorry to learn that you have not been contacted regarding your cataract surgery and realise how concerning this will be. We would encourage you to contact our Patient Advice and Liaison Service (PALS) on 0300 131 5309 or email esh-tr.PatientExperience@nhs.net so that they can look into this matter for you.
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Review titled An Eye Opener
Rated 5 stars out of 5
by Kenneth Moore - Posted on 23 April 2023
This week I saw the consultant at the conclusion of a series of Eyelea injections. I wanted to say that my experience at this hospital department really opened my eyes to the wonderful proffesionalism of staff and the cheery demeanour with which they perform. I had heard so much negative talk about the NHS which was so incorrect. Thank you to all for making a daunting experience a positive one for which I am very grateful.
Visited Ophthalmology on April 2023
Review titled Bexhill Hospital
Replied on 29 June 2023
Dear Kenneth, Thank you for your kind comments regarding your experience at Bexhill Hospital. It is reassuring to learn that you were treated with professionalism and kindness. We will ensure your feedback is shared with the Eye Clinic and wish you the very best.
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Review titled Brilliant practice
Rated 5 stars out of 5
by Christine Cloves - Posted on 27 April 2023
From the initial appointment to the fantastic team in day surgery I cannot fault the care I received....absolutely brilliant. Thank you all very much.
Visited Cataract Surgery on April 2023
Review titled Bexhill Hospital
Replied on 29 June 2023
Dear Christine, Thank you for lovely feedback following your attendance to Bexhill Hospital for your cataract surgery. It is encouraging to hear that the care you received was of the standard we aspire to provide and hope that you have made a good recovery following your surgery. We will ensure your generous feedback is shared with staff.
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Review titled Excellent in every way
Rated 5 stars out of 5
by Fiona Cullen-Skowronski - Posted on 10 February 2023
This evening am enjoying the reassurance and guidance I received today after the very thorough testing of my eyes at the Ophthalmology department at Bexhill Hospital. The time between the opticians referring me and the appointment was less than a week. I arrived early and bought a lovely coffee from a kind volunteer at the snack bar. Then a nurse called me in for a sight test. There was no delay. She and her colleague were warm and professional and cheery. After that, another nurse took me for a scan. Very soon after that the consultant called me in to check my eyes with some super equipment. He was very professional but also very kind and patient, including when I confused looking right with looking left. He was very thorough, doing the tests again after a ten-minute break for new drops to start working. Afterwards, he explained very clearly what was wrong. He used the medical term followed by an explanation in laymen's language. I feel totally reassured and I know how to recognize if retina may have detached and therefore to contact them. I now know what to tell friends of my age when they are concerned about floaters in their eyes, how to recognize when it might be a detached retina. I learned a lot today. Am very grateful for the swift, professional, very kind care. And what a comfortable place to be. Lovely chairs to sit in. No freezing air conditioning. All the staff very calm. The receptionists also were very kind.
Visited Ophthalmology on February 2023
Review titled Bexhill Hospital
Replied on 26 May 2023
Dear Fiona, Thank you for taking the time to provide such positive feedback following your recent attendance to the Ophthalmology Clinic at Bexhill Hospital. It was pleasing read that the entire team from the volunteer, to the nursing staff, consultant and reception team all played their part and worked cohesively to provide a high level of care to you. Patients should feel confident in the care they are receiving and we are pleased this was evident on your visit and that you have been fully informed on how to recognise when it might be a detached retina. Please be assured that your heartfelt feedback will be shared with the staff involved.
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Review titled fantastic experience
Rated 5 stars out of 5
by Sheila Humphrey - Posted on 11 October 2022
it was a wonderful experience of great staff and care .. coffee and biscuits to finish. My thanks to you all for what you did for me. X
Visited Cataract Surgery on October 2022
Review titled Bexhill Hospital
Replied on 31 October 2022
Dear Sheila, Thank you for taking the time to leave us such lovely feedback following your recent visit to Bexhill Hospital; we really appreciate it (and are pleased to read the coffee and biscuits went down well!). The Trust strives to provide a high standard of care for all patients, and so we are very happy that you had such a positive experience of care and of staff caring for you. We hope you have recovered well from the symptoms that required your appointment Sheila; take care, keep well and stay safe.
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Review titled Excellent practice.
Rated 5 stars out of 5
by Barbara George - Posted on 24 August 2022
I have a pretty bad phobia of anything to do with eyes and yesterday I had the first of 2 glaucoma surgeries at Bexhill Eye Hospital. I've been very impressed by all the staff involved, everyone was very friendly and reassuring. All areas are clean, everyone is professional and helpful. It wasn't nearly as bad as I imagined it would be and I wouldn't hesitate to recommend this hospital, especially to anybody who's feeling a bit nervous.
Visited Cataract Surgery on August 2022
Review titled Bexhill Hospital
Replied on 26 August 2022
Dear Barbara, Thank you for taking the time to leave us such lovely feedback about your recent glaucoma surgery at Bexhill Hospital; we really do appreciate it. The Trust works hard to provide all patients with a high standard of care in what has been and continues to be challenging times, and so we are delighted to read this was your experience. It is completely understandable that any procedure involving the eyes can be an exceptionally worrying and upsetting time, and so we are assured to read that staff were professional, helpful and friendly as this would have been a great source of comfort for you. We are also pleased to read you found all areas clean - extremely important from a health, safety and infection control perspective and what you should expect from any clinical setting. We hope you are recovering well from the surgery, and will share your kind words with staff. Take care Barbara, keep well and stay safe.
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Review titled Excellent cataract care
Rated 5 stars out of 5
by Dr Marilynne Bromley - Posted on 11 April 2022
I would highly recommend Bexhill hospital's ophthalmology day surgery unit for cataract treatment, especially for nervous patients. During my visit, everyone from the receptionist at the front door onwards was welcoming and reassuring. The unit is highly efficient and the whole procedure took less than two hours but the nurses and surgeon took time to explain everything and make patients feel comfortable. The medical staff are expert and caring, and the operation was completely painless. I had recently had a less than pleasant experience at another hospital for the same procedure but the experience at Bexhill was quite different. My lens replacement operation was very successful and with trouble free recovery. I am extremely grateful to all concerned and will opt for Bexhill hospital for the operation on the other eye when the time comes.
Visited Ophthalmology on April 2022
Review titled Bexhill Hospital
Replied on 01 July 2022
Dear Dr Bromley, Thank you for taking the time to leave us such wonderful feedback about the care and treatment you received in the Ophthalmology Department at Bexhill Hospital; we really appreciate it. The Trust strives to provide patients with a high standard of care and treatment at all times, and so we are delighted to read you were very pleased with the cataract treatment you received at Bexhill Hospital. It is also very reassuring for us to read that from the moment you arrived you were treated professionally and with kindness, and staff took the time to explain the procedure with you. This undoubtedly gave you confidence in staff and the procedure you were having, particularly given how important our eyes are to us. We are very pleased to read you had a trouble-free recovery, and feel confident in returning to us when you have need to return for another eye procedure. Lastly, we hope the cataract treatment has helped to restore or improve your quality of vision. Take care and keep well.