Basingstoke and North Hampshire Hospital - Ratings and reviews
Reviews
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Review titled Great experience at the maternity unit
Rated 5 stars out of 5
by Anonymous - Posted on 03 January 2024
I recently moved to the area and the last month of my care under the maternity team at Basingstoke was fantastic all the staff were caring friendly and put me and my baby first and knew we were in the best possible care antenatal, labour ward and postnatal all had a great experience
Visited Maternity services on December 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 16 January 2024
Thank you for taking the time to share your experience of our maternity services, and many congratulations on the arrival of your baby. It is lovely to hear of the compassionate care that you received, this really does reflect the high standard we strive to give all women and babies who are cared for by our maternity services. I would like to assure you that your kind feedback has been shared with the clinical leads of our maternity department. I know they will be greatly encouraged by your words. I do hope you and your baby are doing well, and thank you once again for taking the time to share your experience with us, it’s appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Really amazing!!
Rated 5 stars out of 5
by Nancy - Posted on 30 December 2023
I needed to be seen for a severe pain in my side and hoped to be diagnosed as we are due to be away for the next four months. Even though the Dept was understaffed the triage was really excellent and once admitted the quality of care was on a par with the best private hospital. I was thoroughly tested and examined by a very competent team who relieved my mind considerably as the diagnosis was not as serious as I had feared. Although my husband and I were there for quite a long time we were made very comfortable and treated like honoured guests. I am very grateful to all the wonderful staff in A and E.
Visited Accident and emergency services on December 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 15 January 2024
Dear Nancy Thank you for taking the time to share your recent experience of our emergency department services. It is lovely to hear of the compassionate care your received. Our emergency departments are particularly busy at the moment, but my colleagues continue to work hard in providing care to all our patients. I would like to assure you that your feedback has been shared with the clinical leads for our emergency departments, I know they will be greatly encouraged by your words. I do hope you are making a good recovery and thank you once again for taking the time to share your experience with us, it is appreciated. Kind regards
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Review titled Excellent Care
Rated 5 stars out of 5
by Ronald chivers - Posted on 14 December 2023
My daughter was admitted on 9th december 2023 and was very poorley with sepsis. The entire Medical Staff were brilliant in taking care of my daughter and getting her back to full fitness. I and my family would like to thank you all from the bottom of my Heart
Visited Intensive Care on December 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 03 January 2024
Dear Ronald Thank you for taking the time to share your appreciation of our services. I am so glad my colleagues were able to take good care of your daughter, I know they will be greatly encouraged by your words. I do hope your daughter continues to make a good recovery and thank you once again for taking the time to share your feedback. Kind regards Alex Whitfield Chief Executive
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Review titled Highly recommend
Rated 5 stars out of 5
by Nikki Lole - Posted on 18 November 2023
The maternity unit staff are a real credit to the hospital. After having a traumatic birth early November due to emergency GA c-section the staff were all just incredible, the midwifes are just so wonderful, professional and very caring. I had to stay in an extra day due to potential issues with my little boys ears and staff went above and beyond to make sure things were sorted asap so we would go home. They were just wonderul. Would defo be going back for baby number 2 :)
Visited Maternity services on November 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 12 December 2023
Dear Nikki Thank you for taking the time to share your recent experience with us and many congratulations on the birth of your son. It is lovely to hear of the care you received, this really does reflect the standard of care we strive to provide to all women who are cared for by our maternity department. I would like to assure you that your kind feedback has been shared with all those who provided care and treatment to you and your son, I know they will be greatly encouraged by your words. Thank you once again for taking the time to provide feedback, it’s appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Cataract Surgery
Rated 3 stars out of 5
by Sheena Menzies - Posted on 14 February 2024
A long wait for the surgery and as I have Tyoe 1 diavetes, blood glucose getting lower in the afternoon. No after caere follow up appontment, so after 12 weeks, so I called the eye departmet and I now have a follow up appointmwnt on April 16th 2024, that's 5 1/2 months after surgery !! Not a great experience.
Visited Cataract Surgery on November 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 20 February 2024
Dear Sheena Thank you for taking the time to share your experience with us. I am sorry to hear of the delays you have experienced, this is not what we would want for any patient. I would like to assure you that your feedback has been shared with our ophthalmology clinical leads to look into, but please do contact our PALS and Complaints team so that we can follow-up with you personally. They can be contacted at PALSandcomplaints@hhft.nhs.uk or 01256 486766. Thank you once again for taking the time to share your experience and I’m sorry that we didn’t get it right this time. Kind regards Julie Dawes Chief Nurse
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Review titled Excellent and efficient service
Rated 4 stars out of 5
by Kuganeasan Thambipillai - Posted on 15 November 2023
I was in emergency services for probable gastrointestinal bleeding caused by black diarrhea. I had to wait like 5 hrs . But finally was served and got the all clear. Despite the constant influx of patients the staff cooed exceptionally well each doing like 2 persons job to cope. Towards 6 there were only few remaining staff but they still cooed and put up with constant pressure. Well done to the team of staff on emergency services .sometimes people are impatient they don't realise that the service is not on a first come first service notice but on a priority case by case basis. Perhaps a sign if not already in place would help calm people.many thanks for excellent service.
Visited Gastrointestinal and Liver services on November 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 12 December 2023
Dear Kuganeasan Thank you for taking the time to share your recent experience with us. We recognise that at times our emergency departments get very busy, despite this my colleagues continually strive to provide a high standard of care and treatment to patients. I would like to assure you that your feedback has been shared with the clinical leads of our emergency department, I know they well welcome your feedback. I do hope you are making a good recovery and thank you once again for taking the time to share your experience with us, it’s appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Impressive service
Rated 5 stars out of 5
by Mr Francis Knott - Posted on 03 November 2023
I presented at A & E about four weeks ago with a very concerning urology issue . The department was very busy and clearly struggling with the high demands of the evening, yet seemed to be dealing with everyone’s needs very professionally and patiently . My own treatment resulted in some tests and an overnight stay at Winchester Hospital urology dept for observation before discharge later that day. My treatment here had been excellent also and I was referred for a Uro CT scan which occurred a week or so later. In a matter of three weeks I had received the CT and flexible cystoscopy scans, a pre operation assessment and an admission to the Diagnostic and Treatment Centre for day care surgery . In conclusion I would very much like to highlight my appreciation of the speed at which I have been treated and the courtesy and amazing professionalism of all the staff that I had the pleasure to come into contact with. I know the NHS is under huge pressures at the moment and my expectations had not been too high but to witness the service I received at Basingstoke and Winchester Hospitals at such close hand and its expertise with such calm efficiency is something I shall remember for a long time.
Visited Urology on October 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 28 November 2023
Dear Mr Knott Thank you for taking the time to share your recent experience with us. It is lovely to hear of the compassionate and efficient care you received. This really does reflect the high standard of care we strive to provide to all our patients. I would like to assure you that your feedback has been shared with the clinical leads of our emergency, urology and diagnostic departments. I know they will be greatly encouraged by your words. I do hope you are making a good recovery, and thank you once again for taking the time to share your experience with us. Kind regards Alex Whitfield Chief Executive
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Review titled What lovely people
Rated 5 stars out of 5
by Roger Hollings - Posted on 01 November 2023
I only had a small biopsy on my back but because I had have a fear of needles I was very tense but as soon as they noticed, they immediately put me at ease. right throughout the small op they kept assuring me and I genuinely became quite relaxed. as advised to remove the plaster after 48 hours, I have just done this and having a healthy hairy back I found it more stressful than the op itself :-) Ladies, you were both fantastic and I thank you so,so much for the care and understanding you gave me. whatever you are being paid, it should be doubled! xx Roger
Visited Dermatology on October 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 27 November 2023
Dear Roger Thank you for your taking the time to share your recent experience with us. It is lovely to hear of the care and reassurance you received. This really does reflect the standard of care we strive to provide to all our patients. I would like to assure you that your feedback has been shared with the clinical leads of our surgical department. I know they will be greatly encouraged by your words. I do hope you are making a good recovery, and thank you once again for taking the time to share your feedback with us, it’s appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Excellent service
Rated 5 stars out of 5
by Jacob p - Posted on 07 October 2023
I had an excellent experience at c4 and the dtc all staff were wonderful and they all were mindful that I am a trans man (female to male). The care I received was excellent and my consultant gave me plenty of time to ask any questions. All the nurses were great and so friendly. I was in a side room and the staff joyfully chatting to each other always bought a smile to my face.
Visited Gynaecology on October 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 01 November 2023
Dear Jacob Thank you for taking the time to share your recent experience of our services. It is lovely to hear of the care you received, this really does reflect the high standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with all those on C4 and DTC ward. I know they will be greatly encouraged by your words. Thank you once again, Alex Whitfield Chief Executive
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Review titled Wonderful service
Rated 5 stars out of 5
by Gill Gleeson - Posted on 05 September 2023
I attended A&E at around 9.30 am. The department was busy. I was suffering excruciating pain across my back and my front left side. I was triaged within minutes, had blood taken and told it looked like Meningitis. I was offered pain relief and it helped immediately. I was seen by a doctor who confirmed that it was Meningitis. I was prescribed medication and discharged within around 4 hours. The staff involved were very helpful and efficient. Please pass my thanks on to all those involved.
Visited Accident and emergency services on September 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 12 September 2023
Dear Gill Thank you for taking the time to share your recent experience with us. It is lovely to hear of the care you received, this really does reflect the standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with the clinical leads of our emergency department and all those involved with your care and treatment, I know they will be greatly encouraged by your words. I do hope you make a good recovery and thank you once again for taking the time to share your feedback. Kind regards Julie Dawes Chief Nurse