Basildon Hospital
Nethermayne, Basildon, Essex, SS16 5NLContact details and Patient Advice and Liaison Service (PALS)
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Review titled Chaos in gynecology; poor organisation.
Rated 1 star out of 5
by Anonymous - Posted on 09 May 2023
After spending nearly an hour trying to find a non-existent parking space in the multi-story car park (and any ground level car parks) at the hospital I drove to Basildon Town Centre to park my car. I wish I'd used public transport - despite the fact I live a considerable distance from the hospital. I was 40 minutes early for my appointment but 14.40 hours (the appointed time) came and went and I was increasingly concerned about rescuing my vehicle from a town-centre car park. The 14.20 hours appointment ran late and the woman due in at 14.30 hours was still waiting at 14.45 hours. I had absolutely no confidence whatsoever that I would get in, for what I was told was to be a 5 minute consultation, within a reasonable time. There is absolutely no mechanism to obtain a rescheduled appointment whilst at the hospital; the reception was unhelpful to say the least. I called the relevant department later in the afternoon and was given the impression that care would be denied me as I had left the hospital (prior to seeing the doctor) due to unacceptable waiting period. There is no excuse whatsoever for these appointments to be delayed in this way. From my observations I believe that some of the staff were busy having a chat in the consulting room when they could have been seeing patients. I am not impressed with anything I have seen in this particular department of Basildon University Hospital. Other departments seem to work adequately but not this one. I asked a number of times whether there was a private hospital in the area but no one seemed to know. I shouldn't have to even consider going down such a route and as a regular payer of National Insurance contributions and taxes I feel very short-changed by the NHS of late. It's the attitude of some of the staff that concerns me. I expect a service - especially when I am worried about a particular potential health issue. No one seems to know anything and there is no flexibility for the "customer". The NHS has repeatedly cancelled my previous appointments and I have been waiting since October/November 2022 to be provided with a fairly simple, yet vital, procedure. We all seem to have to fend for ourselves these days - including the kind patient who offered me her 14.30 hours slot. Despite the kindness of another patient I wasn't prepared to take a chance and hang around when the appointments were getting more and more backed up due to the slow speed of service in the department.
Visited Don't know on May 2023
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Information supplied by North East London NHS Foundation Trust