Axminster Hospital - Ratings and reviews
Reviews
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Review titled Wonderful serice
Rated 5 stars out of 5
by Bernard Thorpe - Posted on 23 April 2024
I cannot praise the staff more for the kind and considerate way they treated my Wife. They were superb Thank You . Bernard Thorpe
Visited Ophthalmology on April 2024
Axminster Hospital has not yet replied.
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Review titled Top Marks
Rated 5 stars out of 5
by Derek Bryant - Posted on 22 April 2023
Having recently had my second cataract operation. I would like to say what a pleasurable experience the whole, at first daunting episode, have turned out to be. On first entering Axminster Hospital the atmosphere was of a happy, friendly, team working together. I was kept informed of what was happening at every moment of the day, the procedures carefully explained and well briefed on my own after care. I can now see a much brighter world and I am very grateful. Top marks Axminster.
Visited General Surgery on April 2023
Review titled Axminster Hospital
Replied on 24 April 2023
Dear Mr Bryant Thank you for taking the time to share your experience. I am delighted to hear that you are so happy with the care you have received and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff. Patient Experience Lead Eastern Services
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Review titled Cataract operation
Rated 5 stars out of 5
by Andrew Reginald Hedgley - Posted on 22 March 2023
Had surgery for cataract on 20/3/23.All the staff were friendly and professional from start to completion.They explained in detail every step of the procedure and made my experience a good one.I would like to thank the consultant and all the nursing staff,you all did a great job,thankyou all very much.
Visited Ophthalmology on March 2023
Review titled Axminster Hospital
Replied on 06 April 2023
Dear Mr Hedgley, Thank you for taking the time to share your experience. I am delighted to hear that you are so happy with the care you have received and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff. Kind regards Sonya I Lucky PALS office Royal Devon University Healthcare (Eastern)
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Review titled Excellent caring service
Rated 5 stars out of 5
by Jenifer Tuckett - Posted on 31 January 2023
Every member of staff was exemplary in caring for all the patients. We were kept informed of progress when a power cut caused a long delay. Thank you all very much.
Visited Ophthalmology on January 2023
Review titled Axminster Hospital
Replied on 03 March 2023
Dear Ms Tuckett, Thank you for taking the time to share your experience at the Royal Devon and Exeter Hospital. I am delighted to hear that you are so happy with the care you have received and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff. Kind regards Sonya I Lucky PALS office Royal Devon University Healthcare (Eastern)
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Review titled Perfect care and treatment
Rated 5 stars out of 5
by Norma Barbara Cook - Posted on 17 July 2022
I visited Axminster hospital to see someone from Healthcare for Older people on Friday. Everyone was amazing, from the receptionist who signed me in, the nurse who conducted the pre appointment procedure, and then the doctor I saw. I came away feeling positive, having been treated with the utmost respect, and reassured that everything I had wanted to say was listened to and not dismissed as insignificant. I can't fault the treatment I received and hope you will pass on my comments to the appropriate members of staff. Thank you so much 👏.
Visited Don't know on July 2022
Review titled Axminster Hospital
Replied on 18 July 2022
Dear Ms Cook, Thank you for taking the time to share your experience at the Axminster Hospital. I am delighted to hear that you are so happy with the care you have received and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff. Kind regards Sonya I Lucky PALS Office
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Review titled Great staff need better equipment
Rated 3 stars out of 5
by Julie Gardner - Posted on 05 July 2022
I attended the opthalmology outpatients clinic supporting my elderly mother (she is 99 and very frail). The nurses could not have been kinder. Very professional consultant. BUT the staff were struggling with a lack of appropriate chairs to allow my mother to use the scanner! A simple piece of equipment but it meant that 4 nurses were tied up physically holding my mum during her assessment. A waste of skilled nurses time, uncomfortable and scary for the patient and increased close contact during times of covid. Please, please get some more chairs!!
Visited Ophthalmology on July 2022
Review titled Axminster Hospital
Replied on 18 July 2022
Dear Ms Gardner, Thank you for taking the time to share your experience. I am delighted to hear that you are so happy with the care your mother received and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff. If you would like to contact us further please do not hesitate to call our Patient advice and liaison service on 01392 402093 or via email at rde-tr.PALS@nhs.net. Kind regards, Sonya I Lucky PALS Office
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Review titled Excellent Cataract Surgery Provision
Rated 5 stars out of 5
by Howard - Posted on 27 May 2022
I would just like to record my thanks to the doctors, nurses and support team at Axminster hospital. What a great service from start to finish for my cataract surgery yesterday. From arrival at the hospital the whole team made me feel at ease and fully explained what would happen during the surgery. The whole procedure was expertly carried out in a friendly and professional way and follow up appointments were booked. I was anxious about the cataract surgery beforehand but the way it was managed made it easier for me than a trip to the dentist. I have no hesitation in returning for my second eye's cataract repair as soon as possible. A huge thank you to the Axminster hospital team for your care and skill yesterday.
Visited Ophthalmology on May 2022
Review titled Axminster Hospital
Replied on 31 May 2022
Dear Mr Howard, Thank you for taking the time to share your experience at the Axminister hospital. I am delighted to hear that you are so happy with the care you have received and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff. Thank you Kind Regards, Sonya I Lucky PALS Office