Arrowe Park Hospital - Ratings and reviews
Reviews
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Review titled Sympathetic caring staff showing Excellent care
Rated 5 stars out of 5
by Anne Carr - Posted on 28 March 2024
I was accompanying my mother who was 83 years of age and was admitted with delirium . It was reassuring to have such excellent assessment and care by all the team at the A and E department . This followed through to majors and the elderly assessment ward and finally ward 25. The whole multidisciplinary team were excellent.All the team were caring especially the nurses. She went on to have a good recovery and is at home with her family at the moment. This weekend was particularly busy as the young doctors were on strike. This did not impact my mother’s care and treatment . Thank you all so much with grateful thanks from my mother and family . You all do an excellent job of care .
Visited Dementia Services on January 2024
Arrowe Park Hospital has not yet replied.
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Review titled Poor Standards - Is the wfh Culture a reason for this?
Rated 3 stars out of 5
by Anonymous - Posted on 02 February 2024
I find it hard to believe that on two instances, today 02/02/2024 and last Friday my attempts to make contact by telephone, with specific departments at Arrowe Park Hospital have been to no avail. This being despite the continual information that my call is very important to you, and that my call will answered in the order in which it was received. I am time and again told of the importance of my call and to hold whilst you transfer (again) the call, to the next available representative. Being in my eighty-first year a can recall the days of telephone operators - and the efficiency and speed, they were able to route your call to where it could be handled in a similar manner. I am currently hanging up my call 01.06.48hrs. In a few words, the service is Not Fit For Purpose.
Visited Cardiology on January 2024
Arrowe Park Hospital has not yet replied.
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Review titled Fast, efficient & friendly service
Rated 5 stars out of 5
by Anonymous - Posted on 05 December 2023
Visited the DVT clinic today. I had seen GP the night before & he was able to secure a scan & clinic appointment for 1st thing the following day. I was treated with care, & compassion at the clinic. As I was to be put on medication everything was explained well. The nurse arranged a follow up call in 6 days to see how I was coping on the meds. I was also told I could ring the clinic any time, 8- 6.30, if I had any concerns or questions. I felt I wasn't just another patient. Thank you.
Visited Don't know on December 2023
Arrowe Park Hospital has not yet replied.
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Review titled Great service.
Rated 5 stars out of 5
by JanC - Posted on 20 December 2023
I visited accident and emergency department. It was an efficient service from start to finish. It was very well organised. There was a gent helping you to get seated so the waiting room was well organised. I was treated quickly. The staff were happy and friendly. All in all it was a quick efficient service with great staff.
Visited Accident and emergency services on December 2023
Arrowe Park Hospital has not yet replied.
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Review titled Above and behond
Rated 5 stars out of 5
by Anthony lewis - Posted on 05 October 2023
After an operation to remove a lump from my kidney my fitness level to have the op was not were it should be my consultant to me I needed to do it before the op I did some exercise but not enough so I had problems with my oxygen lol taken to icu and I was fortunate to me some of the most professional and dedicated people who cared for me I could wish to meet for 5 days and all that needed to be done carnt thank them enough all in the theater staff to ward 14 staff I fell lucky because of my actions prior to the op to still be here so listen to them they tell you for your heath carnt blame them when things go wrong cos you don't so thank you again all involved for my care
Visited Intensive Care on October 2023
Arrowe Park Hospital has not yet replied.
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Review titled The care for my dad has been amazing
by Trfc - Posted on 13 September 2023
My dad attended A&E in September after having a fall at home. We spent 10 hours there, then he was adult acute medical unit, then on the Sunday he was moved to ward 23. Even though this has been very stressful the standard of care my dad has received from all departments has been absolutely amazing. The care, kindness and professionalism from all staff we have seen made this a much less stressful situation. I can’t thank all of the staff enough for my dads care and putting my mind at ease that he was in the best possible place. Thank you so much from the bottom of my heart.
Visited September 2023
Provided by Care opinion
Arrowe Park Hospital has not yet replied.
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Review titled No appointments
Rated 1 star out of 5
by Anonymous - Posted on 20 December 2023
Was referred to this service by my GP after experiencing worrying symptoms for many months. Received a choose and book letter to go online and book my appointment, but when I entered the details no appointments were available to book. Called the department, who told me there is a 12 month wait for routine referrals and this was why there are no appointments that are available to book. Luckily I have since been seen by another Trust who are working weekend and evenings to keep their backlog of patients more manageable.
Visited Gastrointestinal and Liver services on September 2023
Arrowe Park Hospital has not yet replied.
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Review titled Professional and very caring above and beyond.
Rated 5 stars out of 5
by Daniel james woods - Posted on 17 August 2023
From start to finish the nurses and staff at arrowr Park hospital were amazing.they work so hard without stopping.if you have to be ill be in here.
Visited Don't know on August 2023
Review titled Arrowe Park Hospital
Replied on 22 August 2023
Dear Daniel Thank you for taking the time to leave this lovely review. If you would like to provide some further information regarding a specific ward or department, we will be happy to pass on yor thanks to the teams involved. John Molyneux Patient Experience Team Email: wuth.patientexperience@nhs.net
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 02 August 2023
Advised by 111 to rush my daughter to hospital appoinment booked dor 1 am mental health issues and possible second hand drug inhalation 4 am and still not seen a doctor disgraceful service
Visited Accident and emergency services on August 2023
Review titled Arrowe Park Hospital
Replied on 22 August 2023
Thank you for taking the time to post your feedback. We are very sorry for your poor experience and hope that your daughter has since received the care and treatment she requires. If you would like to provide us with any further information about her attendance, please contact us directly at the Patient Experience Team on telephone 0151 604 7660 or email wuth.patientexperience@nhs.net to discuss further. Patient Experience Team
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Review titled Messed up appointments
by phoenix67 - Posted on 01 August 2023
I booked a referral for an audiology appointment at Arrowe Park. But it was for a date I couldn't make, so I was advised to phone the booking office for another appointment, only to be told I was double booked and that one was cancelled and to be told another one would come in the post. Ok fair enough, a week later the appointment still hadn't come through and I phoned the audiology department. I was on hold for 20 minutes the first time, only to be transferred the first time and then cut off halfway through the conversation. I then ring again, only to be on hold for another 20 minutes. I ring back not 5 minutes later only to be told that there is no appointment come through and I can't be seen by the audiology department even though I said that I cannot hear because both of my hearing aids need repairing as the moulds have split and they irritate my ears. I was told that I couldn't be seen by them as they aren't under their care. And that I need to be seen by Specsavers or Scrivens when they couldn't help me last time and I had to be referred back to the audiology department in 2021 when a similar situation happened. But I was eventually seen by the audiology department and they repaired my hearing aids. What I don't get is why I have to be referred every time and why can't I be a permanent patient at the audiology department. I'm not going to suddenly hear again. But this time they keep messing me about, I'm going back and forth to the doctors and hospital and they are both telling me different things. They need to be better at communicating
Visited July 2023
Provided by Care opinion
Review titled Arrowe Park Hospital
Replied on 22 August 2023
Dear phoenix67 We are sorry to read about your recent difficulities in re-arranging an Audiology appointment and for the frustration this has clearly caused you. We would like to look into this further for you but we would need more detail to be able to do so. Our Patient Experience Team is always happy to help and may be contacted on telephone 0800 432 0251 or email wuth.patientexperience@nhs.net.