Aintree University Hospital - Ratings and reviews
Reviews
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Review titled Traumatic experience
Rated 1 star out of 5
by Harry Slocombe - Posted on 09 February 2024
Went to have my eyes checked for Glaucoma (been doing this for 7 years with no problems). Usually I have my eye sight tested first, using the eye chart and then X-rays/photos. Today was very different. It was a late appointment, 5.25pm. I was taken straight to the X-ray machine which was okay, then I was taken to the machine that photographs the eyes, this is where my face was forcibly pushed against the machine by the operator and then she used her fingers to force my eyelids to open as wide as they could. At no time was I asked if this was okay to do. It was a very painful experience. I was then rushed into another room to have my eyesight tested. This was after having my eyes x-rayed and then photographed with flashing lights. How can you have a proper eyesight test when you have been blinded with lights and someone forcing your eyes open? It just seemed as though the staff were rushing to finish and go home. Marks out of ten? Minus ten! I am making a formal complaint to the NHS ☹️
Visited Ophthalmology on February 2024
Aintree University Hospital has not yet replied.
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Review titled Outstanding level of care
Rated 5 stars out of 5
by Anonymous - Posted on 23 February 2024
Oh behalf of my grandad, our physio therapist & the physio therapy assistant give us every information we needed to know, completed our referral for us & give us advice on what was the best option in moving forward and how to discuss that once we was referred. The care & communication and lengths that this team have gone through are absolutely outstanding for us in the last few months, and are an absolute credit to the NHS. We cannot thank these members of staff enough, although we can’t mention names. The team have been brilliant on communication, and although the lengthy wait you have to access the service, the level of care provided is never rushed or compromised! They are thorough and go to endless lengths to help you become the most comfortable you can be, providing you with equipment to help assist you in the process. As a family, we can not thank this team enough, for every effort they went too, to provide us the highest and most outstanding level of care, thank you to you all- from the admin team upon booking to the referral from our physiotherapist to the surgical team. Thank you!
Visited Physiotherapy on February 2024
Aintree University Hospital has not yet replied.
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Review titled Website is rubbish.
Rated 2 stars out of 5
by Anonymous - Posted on 23 February 2024
All i want is the sleep apnoea clinics email address and the website took me around everywhere and im still no closer to getting what i wanted in the first place. Very stressful.
Visited Sleep Medicine on February 2024
Aintree University Hospital has not yet replied.
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Review titled Concerning
Rated 2 stars out of 5
by Anonymous - Posted on 28 February 2024
My mum was a patient on ward 25 And today she was discharged by a dr who didn’t see her in person as she was in the shower . So she was sent to wait in the discharge lounge at 10.30 am As another patient needed her bed space She has been waiting in the discharge lounge and isn’t allowed home because the dr who didn’t see her to discharge her forgot to write a prescription that she needs to take home so the discharge lounge can’t arrange the ambulance transport until the prescription is done but the pharmacy is now closed so she has to wait in the discharge lounge until the pharmacy opens tomorrow now is this acceptable aftercare for a patient to be left in limbo like this i understand the hospital is understaffed so it will affect services but it shouldn’t affect patients health or welfare whilst they are in aintree hospitals care this needs addressed
Visited General Medicine on February 2024
Aintree University Hospital has not yet replied.
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Review titled Still waiting
Rated 3 stars out of 5
by Anonymous - Posted on 25 January 2024
I was referred to rheumatology in Feb 22 after ringing in April 2022,to query appt I was told there was an 18 month wait ...today Jan 24 rang again due to severe ongoing problem to be told muscoskeletal is dealing with me apparently rang them to be told no they aren't and to get back in touch with rheumatology who actually is supposed to be dealing with appointments ...2 year wait for an appointment is ridiculous
Visited Rheumatology on January 2024
Aintree University Hospital has not yet replied.
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Review titled Left uniformed and Freezing
Rated 1 star out of 5
by Anonymous - Posted on 16 January 2024
Attended A&E in support of sister in law who had been taken there by ambulance after being taken ill whilst working as a volunteer at the local hospice. She had tests and was told to wait to see the doctor whom she saw after 10 hrs. She was diagnosed with a severe water infection and dischargged with antibiotics. During her wait she had bouts of severe shivering and shaking and felt very unwell. Her condition wasn't helped because the department was freezing. She was also worried that she was not in the system when she saw others who arrived after her being dealt with before her. I appreciate that priority must be given to those considered at greatest risk but not knowing where you are in the system was very stressful.Two suggestions to help make the experience more tolerable: 1.Ensure that the department is heated. 2.Allocate each patient a unique number and have a display which shows where in the system the patient is: awaiting tests , awaiting reatment, awaiting consultation with doctor, discharged.
Visited Accident and emergency services on January 2024
Aintree University Hospital has not yet replied.
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Review titled Wonderful care and attention
Rated 5 stars out of 5
by Mrs M M - Posted on 15 January 2024
I cannot praise A&E at Aintree enough! At the weekend a member of my family was taken to the hospital with severe pain. The service from check-in, triage and resuscitation was outstanding. In my 4 hours there the doctors, nurses, cleaners and porters didn't stop. The medical staff were kind and polite and did a very tough job with the greatest sense of humour and fun. The place was spotless! Ten out of ten from my family anyway!
Visited Accident and emergency services on January 2024
Aintree University Hospital has not yet replied.
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Review titled It was mostly all good
Rated 4 stars out of 5
by Dorothy - Posted on 08 February 2024
I had cause to visit Aintree hospital cardiology department recently and I must say I was treated with kindness by the doctors, nurses and technicians I saw. I was very nervious and one of the secretary's helped me a lot tne next day I feel as if my appointment went a bit pear shaped at the end all down to me. I am at the moment very upset and thinking I am about to die.
Visited Cardiology on January 2024
Aintree University Hospital has not yet replied.
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Review titled A&E
Rated 1 star out of 5
by Anonymous - Posted on 20 December 2023
I was in a&e for 16 hours with abdominal pain, with no offer of pain relief. They told me they would do IV anti-sickness and never did. They did a chest x-ray for abdominal pain??? They said they would do an ultrasound and never did. They did not do an internal examination even though I told them I thought it was coil related. After 16 hours they said they didn’t know what was wrong and referred me to the sexual health clinic. The sexual health clinic saw me within an hour and sorted me out.
Visited Don't know on December 2023
Review titled Aintree University Hospital
Replied on 22 December 2023
Thank you for taking the time to send us your feedback, we are very sorry to hear of your negative experience with the lack of treatment and care. We understand that it is not easy to wait in pain and not receive treatment, we will pass this on to the management team. We wish you a speedy recovery. If you have not done so already and wish to discuss any concerns you may have raised, please contact our Patient Advice and Complaints Team. You can email us at PACT@liverpoolft.nhs.uk or call us at 0151 706 2380 and select option 2 for Aintree. You can also write to: Patients Advice and Complaints Department Liverpool University Hospitals Foundation Trust Aintree Site Lower Lane Liverpool L9 7AL Thank you
Provided by Care opinion
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Review titled A and E Department
Rated 5 stars out of 5
by Anonymous - Posted on 03 November 2023
Improved service over the last 12 months bloods obs all back within 3 hours I’ve assisted various times with family members well done NHS
Visited Don't know on November 2023
Review titled Aintree University Hospital
Replied on 06 November 2023
Thank you for taking the time to send us your feedback, we are pleased to hear that you have received a timely service. We will ensure that this is passed on to the relevant teams.
Provided by Care opinion