Addenbrooke's
Hills Road, Cambridge, Cambridgeshire, CB2 0QQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Minor injuries treatment
Rated 3 stars out of 5
by Anonymous - Posted on 03 May 2025
We took along a 2 year old who had hit his head and had a deep cut that needed treatment. The receptionist in clinic 9 ignored us at first and then was totally disinterested. The waiting room was not full. The procedure for what happens was unclear. It took an hours wait before we were triaged. There was no explanation of what was happening or what would happen next. All the staff we encountered except the nurse who administered pain relief were uninterested, unhelpful and gave no impression of caring. The whole experience was totally disheartening and demoralisingly poor. Our little boy was so well behaved and brave and the actual procedure he received was good but everything else… so very disappointing.
Visited Accident and emergency services on May 2025
Addenbrooke's has not yet replied.
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Review titled Outpatients Clinic 5
Rated 5 stars out of 5
by Anonymous - Posted on 24 April 2025
The car parked was full when we arrived but very quickly we found a place. On leaving after our appointment the car park employee was kind and helpful re. our blue badge. The clinic was absolutely packed, yet every one who dealt with us was first class. The receptionist kind and helpful as were the nurses. Our appointment wasn't too late and the doctor was brilliant very kind explaining everything patiently and clearly. We came away understanding what the problem is, and full of admiration for the way in which Addenbrookes copes with such a huge volume of patients day in and day out. Thank you - don't get disheartened, you are doing a first class job.
Visited General Medicine on April 2025
Review titled Addenbrooke's
Replied on 30 April 2025
Thank you so much for taking the time to share your positive experience with us. Your kind words will be passed to the staff and will be much appreciated. Thank you again. Patient Experience Department cuh.pals@nhs.net
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Review titled Exemplary service
Rated 5 stars out of 5
by Anonymous - Posted on 16 February 2025
Attended A&E on a Sunday Morning and I was treated, given medication and discharged in just over 2 hours. Thank you.
Visited Accident and emergency services on February 2025
Review titled Addenbrooke's
Replied on 20 February 2025
Thank you for taking the time to express your appreciation for the efficient service you received at Addenbrookes A&E. Your kind words will be passed to the staff and will be much appreciated. Thank you again. Patient Experience Department
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Review titled Charlatan parking charges
Rated 3 stars out of 5
by Anonymous - Posted on 18 February 2025
Disgraceful to be charged £26 for staying for the day by the bedside of your sick young adult child who has been rushed in as an emergency .. absolutely no compassion …it’s cheaper to park at a train station… do they really think people stay all day in hospital for fun? Disgusting way to treat patients and families…
Visited Don't know on February 2025
Review titled Addenbrooke's
Replied on 20 February 2025
I am sorry to read of your concerns about parking cost whilst visiting your daughter at Addenbrookes Hospital. I apologise for the upset caused. Please contact the Patient Advice and Liaison Service on 01223 216756 or email cuh.pals@nhs.net so that we can look into your concerns in more detail and respond to you.
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Review titled My Chart
Rated 5 stars out of 5
by Emma Louise Trezise - Posted on 30 December 2024
After speaking with my consultant today I said that 'My Chart' system is a game changer for patients and should be rolled out to all NHS Hospitals. It is so helpful to be able to contact the nurses with questions, look up results of blood tests, and to review progress at any time. It is a brilliant system and supports the excellent treatment from all the staff too. Thank you.
Visited Rheumatology on December 2024
Review titled Addenbrooke's
Replied on 03 January 2025
Dear Emma Louise Trezise Thank you very much for this lovely feedback about your experience of the MyChart patient portal at Addenbrooke's. We are delighted that you have found it to be so helpful with your clinical care management. I will share your feedback with the MyChart team who I know will be very pleased to receive such positive feedback. Sincerely Patient Experience Department cuh.pals@nhs.net
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Review titled Thorough care
Rated 5 stars out of 5
by Anonymous - Posted on 02 November 2024
I was taken to A and E by ambulance after experiencing chest pains and having existing heart problems. I was given a thorough 'MOT' and was kept properly informed throughout. The staff were all caring and professional, despite being 'run off their feet'. I would like to pass on my thanks to everyone for the amazing work they do.
Visited Accident and emergency services on November 2024
Review titled Addenbrooke's
Replied on 04 November 2024
Dear Anonymous Thank you for taking the time to express your appreciation for the caring and professional service you received in A&E recently. We'll share your kind words with the staff and I know that they will be much appreciated. Thank you again. Patient Experience Department cuh.pals@nhs.net
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Review titled Unfit A&E department
Rated 1 star out of 5
by Craig Thomson - Posted on 19 October 2024
Was take to Addenbrookes A&E by ambulance on Thursday night at 9pm after having an asthma attack at work. On arrival I was told that I had to have a Covid test as a precaution as I was coughing. This was done in a timely manner and I had the results in about an hour and then transferred to the main A&E waiting area to see the doctor. Waited for 2 hours before seeing a doctor, which I think is an acceptable time in a busy A&E department. I was then told that I needed to have a chest X-ray, nebulizer and a medication review and sent back to the wait room for this to be done. After another hour I was taken to a medical assessment ward and left to wait until I saw the doctor. After a total of 11 hours waiting in an uncomfortable chair I left the department against medical advice and without treatment as I could no longer stand waiting in an uncomfortable chair and I made an appointment with my GP’s asthma nurse to at least get the prescription for steroids that I had to start to get my asthma back under control, at this appointment I was told that the doctor also wanted to do an ECG to rule out anything going on with my heart. But I wasn’t told this and that might of caused me to change my mind. While I was in the assessment ward I spoke to patients that had been there for 15 hours before seeing the doctor. It is obvious that the department is under staffed as there was only 1 doctor in the ward that I was waiting in. I heard that people where waiting to be seen for rule out stokes, heart attacks having to wait for as long as I was there and yes in A&E the most serious ill should take priority but having to wait for 12+ hours for conditions such as heart attacks, strokes & asthma attacks which can have live changing complications is unacceptable and just shows how a world leading service has become a national joke and this isn’t the fault of the nurse and doctors that are trying to do the best they can with a system that has become a joke. I’m just glad that if I ever had anything serious wrong with me like cancer or a heart condition I wouldn’t have to wait on the joke that is our NHS for treatment as I have private medical insurance.
Visited Accident and emergency services on October 2024
Review titled Addenbrooke's
Replied on 21 October 2024
Dear Mr Thomson I am very sorry to read your description of your experience when you came to the Emergency Department last week following your asthma attack and about the long wait you had in the medical assessment unit and the poor communication regarding the necessity and reasons for an ECG. I will share your feedback with colleagues but if you would like us to formally look into your concerns in more detail and respond to you, please contact the Patient Advice and Liaison Service on 01223 216756 or email cuh.pals@nhs.net . Once again, I am sorry to hear that you had such a poor experience. Patient Experience Department cuh.pals@nhs.net
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Review titled In pain after treatment
Rated 2 stars out of 5
by Lesley Danville - Posted on 16 October 2024
The doctor who administered my eye injection was extremely heavy handed. I have had this on 6 other occasions and have not ever shouted out in pain until now- I am still in pain 1 hour later. My first few visits were painless but the last 2 caused me to give a negative review when asked , this one has been the worst of the lot. I am so pleased it will be my last, if I have to have them again, I am going to request to be sent elsewhere, I’d rather travel than go through this again.
Visited Ophthalmology on October 2024
Review titled Addenbrooke's
Replied on 17 October 2024
Dear Lesley Danville I am very sorry to read your description of your care from the doctor who administered your eye injection. I can appreciate that this was a very unpleasant and painful experience. Please contact the Patient Advice and Liaison Service on 01223 216756 or email cuh.pals@nhs.net so that we can look into your concerns in more detail and respond to you. Once again, I am sorry to hear that you had such a poor care experience. Patient Experience Department cuh.pals@nhs.net
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Review titled Poor communication
Rated 3 stars out of 5
by Helena Rubinstein - Posted on 17 October 2024
I was admitted with palpitations and shortness of breath via my GP as an expected admission. Basic tests done in A&E rapidly and was moved to an assessment ward. There I was monitored but basically ignored. So far, so good. After 5 hours no one offered me food or let me know if I was expected to stay at the hospital. No doctors to be seen. This is just a holding bay for A&E so that the hospital can claim that waiting in A&E is reduced. Poor to no communication is very worrying when you have no idea what might be the cause of your condition. Some other people on the ward had been waiting for 9 hours without seeing a clinician. I have no doubt this adds to stress and worsens outcomes.
Visited General Medicine on October 2024
Review titled Addenbrooke's
Replied on 18 October 2024
Dear Mrs Rubinstein I am very sorry to read your description of your poor experience on the ward after having been assessed in the A&E. I can appreciate that this was a very stressful and worrying time for you. Please contact the Patient Advice and Liaison Service on 01223 216756 or email cuh.pals@nhs.net so that we can look into your concerns in more detail and respond to you. Once again, I am sorry to hear that you had such a poor care experience. Patient Experience Department cuh.pals@nhs.net
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Review titled Super service at urgent care
Rated 5 stars out of 5
by Lotta - Posted on 26 August 2024
My young daughter and I visited Addenbrooke's A&E/Urgent Care yesterday, and would like to thank all the kind staff involved. It took us 40 minutes from arriving at A&E to leaving Clinic 9 with the appropriate medication. Despite the overflowing waiting rooms we got seen very quickly, and the nurses, receptionist and doctor were all extremely patient and helpful. Thank you!
Visited Accident and emergency services on August 2024
Review titled Addenbrooke's
Replied on 17 October 2024
Dear Lotta Thank you for taking the time to let us know that you received quick and helpful care for your daughter when you visited A&E and Clinic 9. Your kind words and thanks will be passed to the staff and will be much appreciated. Thank you again. Patient Experience Department cuh.pals@nhs.net
Information supplied by Cambridge University Hospitals NHS Foundation Trust