South Western Ambulance Service NHS Foundation Trust - Ratings and reviews
Reviews
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Review titled Thank you
Rated 5 stars out of 5
by Sue - Posted on 17 March 2024
Just wanted to say thank you to the lovely crew who came to see my husband at 7am today. They were so kind, thorough and helpful.
Visited March 2024
South Western Ambulance Service NHS Foundation Trust has not yet replied.
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Review titled Amazing Paramedics
Rated 5 stars out of 5
by Anonymous - Posted on 06 March 2024
The paramedics were professional, helpful and very understanding. They really helped lighten a horrid situation and litter spirits while providing much needed medical attention.
Visited March 2024
South Western Ambulance Service NHS Foundation Trust has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Eden - Posted on 16 March 2024
I would like to thank the hospital and paramedics who treated me yesterday, the paramedic who stood out was the lady who treated me, she was so lovely and really comforting in my moment of need. I also cannot thank the other paramedics and hospital staff for all their time and care.
Visited March 2024
South Western Ambulance Service NHS Foundation Trust has not yet replied.
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Review titled Absolutely the greatest care by the Paramedics
Rated 5 stars out of 5
by sharon emmett - Posted on 27 February 2024
My heartfelt thanks go out to the teams of paramedics working from the Somerford Ambulance Station. My elderly mother had two bad falls in the last 2 days. The teams were there within 10-15 mins. They went above and beyond there regular duties to help, advise and care for my mother who suffers from Dementia etc. Both teams helped with contacting outside help.. Etc. Outreach and BIcs to offer me support as I was struggling to care for my mother. Even going so far as to disengage a doorbell which was causing my poor mother to rise from her bed and then fall!! Also helping me with a difficult situation with family members. I am eternally grateful for both teams compassion, empathy etc. What a great NHS we are lucky to have Thanks once again teams.. You know who you are??
Visited February 2024
South Western Ambulance Service NHS Foundation Trust has not yet replied.
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Review titled Thank you
Rated 5 stars out of 5
by G Powell - Posted on 06 March 2024
Thank you to your call handlers.despatchers,2 ambulance crews, ops officers, and other specialist crews, who attended my Mum. Their care to not only Mum but the rest of the family was above and beyond. As was all other emergency services involved. My Dad would also like to say thank you.
Visited February 2024
South Western Ambulance Service NHS Foundation Trust has not yet replied.
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Review titled competent service
Rated 5 stars out of 5
by Anonymous - Posted on 21 February 2024
paramedics attended call via 111 for my wife ..clear questions and advice.. supportive and professional.. very assuring
Visited February 2024
South Western Ambulance Service NHS Foundation Trust has not yet replied.
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Review titled 10 hours of exceptional care
Rated 5 stars out of 5
by Rosamund Clarke - Posted on 20 January 2024
Although I had to spend over 10 hours in an ambulance waiting for a bed in Casualty my experience was made so much better than it could have been by the three crews who looked after me. They were unstinting in their friendly, cheerful and professional care of me. So, huge thanks to them#job well done!
Visited January 2024
Review titled South Western Ambulance Service NHS Foundation Trust
Replied on 22 January 2024
Good morning Thank you so much for providing us with feedback on the recent service you received from us, it is much appreciated! We are so glad to hear that you were well looked after by the ambulance crew who attended you, though we are sorry that you had to experience this at all. For confidentiality, your patient information is redacted on this platform and so we cannot find the details of your incident, we would love to pass your message onto the Ambulance crew who attended you and so, if you would be willing to share some additional information, please could you email compliments@swast.nhs.uk with your name, date the ambulance arrived, address and thank you message, we will then ensure this is passed onto to the relevant crew. Thank you again for taking the time to feedback and we do hope you're recovering well! Kindest regards, SamiPatient Engagement TeamSWAST
Provided by Care opinion
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Review titled Absolutely brilliant!
Rated 5 stars out of 5
by Douglas - Posted on 12 January 2024
Because my initial symptoms indicated that I might have suffered a stroke, an ambulance was initiated through 111. Response was quite quick and the two paramedics who attended, were bright, cheerful and immediately made me feel at ease and more relaxed. They exhibited total professional control in administering all the tests required of them, to illicit my state of health. Throughout all of this their manner never changed and their continuing pleasant and professional attitude was terrific. Eventually, their mutual agreement of diagnosis, was that I had actually suffered a TIA and not a full blown stroke. They provided full information as to what would happen next, by advising that I would now be referred to a Transient Ischaemic Attack Clinic, along with a temporary emergency medical pack. They then left as they arrived, in high spirits, which left me in a much better place. After attending the TIA clinic, the following day, their prognosis was 100% justified that I had suffered a TIA. Thank you to both of you for all your help and support.
Visited January 2024
Review titled South Western Ambulance Service NHS Foundation Trust
Replied on 22 January 2024
Good morning Thank you so much for providing us with feedback on the recent service you received from us, it is much appreciated! We are so glad to hear that you were well looked after by the ambulance crew who attended you, though we are sorry that you had to experience this at all. For confidentiality, your patient information is redacted on this platform and so we cannot find the details of your incident, we would love to pass your message onto the Ambulance crew who attended you and so, if you would be willing to share some additional information, please could you email compliments@swast.nhs.uk with your name, date the ambulance arrived, address and thank you message, we will then ensure this is passed onto to the relevant crew. Thank you again for taking the time to feedback and we do hope you're recovering well! Kindest regards, SamiPatient Engagement TeamSWAST
Provided by Care opinion
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Review titled So caring
Rated 5 stars out of 5
by rowena lamb - Posted on 19 January 2024
They turned around what should have been a truly miserable day into a day which actually made me laugh, which made me feel so much better. Professional, kind and caring this crew were. I felt so well looked after and confident. I cannot thank them enough.
Visited January 2024
Review titled South Western Ambulance Service NHS Foundation Trust
Replied on 22 January 2024
Good morning Thank you so much for providing us with feedback on the recent service you received from us, it is much appreciated! We are so glad to hear that you were well looked after by the ambulance crew who attended you, though we are sorry that you had to experience this at all. For confidentiality, your patient information is redacted on this platform and so we cannot find the details of your incident, we would love to pass your message onto the Ambulance crew who attended you and so, if you would be willing to share some additional information, please could you email compliments@swast.nhs.uk with your name, date the ambulance arrived, address and thank you message, we will then ensure this is passed onto to the relevant crew. Thank you again for taking the time to feedback and we do hope you're recovering well! Kindest regards, SamiPatient Engagement TeamSWAST
Provided by Care opinion
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Review titled Expertise, compassion and care was exemplary
by Alimtayl - Posted on 05 January 2024
My gratitude goes out to all those involved in my treatment after hip dislocation whilst on holiday in Cornwall the end of Dec. From the ambulance crew, A&E, the orthopaedic team, anaesthetists and caring staff on Trauma 2. Expertise, compassion and care was exemplary thank you all A great example of teamwork and the NHS at its best. I have unfortunately had to use the services of the NHS in recent times and the Royal Cornwall is the best care I have received.
Visited December 2023
Provided by Care opinion
Review titled South Western Ambulance Service NHS Foundation Trust
Replied on 22 January 2024
Dear Alimtayl Thank you so much for providing us with feedback on the recent service you received from us, it is much appreciated! We are so glad to hear that you were well looked after by the ambulance crew who attended you, though we are sorry that you had to experience this at all. For confidentiality, your patient information is redacted on this platform and so we cannot find the details of your incident, we would love to pass your message onto the Ambulance crew who attended you and so, if you would be willing to share some additional information, please could you email compliments@swast.nhs.uk with your name, date the ambulance arrived, address and thank you message, we will then ensure this is passed onto to the relevant crew. Thank you again for taking the time to feedback and we do hope you're recovering well! Kindest regards, SamiPatient Engagement TeamSWAST
Provided by Care opinion