London Ambulance Service NHS Trust - Ratings and reviews
Reviews
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Review titled Great people skills
Rated 5 stars out of 5
by Nicky Lawrence-Gravestock - Posted on 18 February 2024
The ambulance came immediately to respond to my daughter. I was so impressed with both the paramedics people skills, how attentive they were to her pain and how respectful, asking consent to look at medical records etc.
Visited February 2024
London Ambulance Service NHS Trust has not yet replied.
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Review titled Genuine down to earth practitioner
Rated 5 stars out of 5
by Linda - Posted on 08 February 2024
He was polite. Just did what he needed to do. Chatty when prompted. Genuinely overall nice guy and also gave advise.
Visited February 2024
London Ambulance Service NHS Trust has not yet replied.
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Review titled Thank you
Rated 4 stars out of 5
by Sara - Posted on 19 January 2024
Ambulance d409 came today from Friern Barnet station to help a friend. The ambulance came within 20 minutes of calling. The 2 paramedics were very kind and helpful and reassuring - Thank you- I think you're doing an amazing job in very difficult circumstances
Visited January 2024
London Ambulance Service NHS Trust has not yet replied.
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Review titled Great Experience
Rated 5 stars out of 5
by Andreas - Posted on 14 January 2024
We called an ambulance through a third party service as my mother had a fall on her own at home. The 3 paramedics that arrived introduced themselves and from that point on were knowledgable and more importantly calm, kind and thoughtful towards my mother. This continued on our journey to A&E where my mother was kept comfortable and informed of what was happening. On arrival they stayed with us for a longtime making sure my mother was again comfortable and made the experience less stressful than it could have been. As far as we are concerned the crew showed outstanding service throughout going above and beyond our expectations.
Visited January 2024
London Ambulance Service NHS Trust has not yet replied.
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Review titled Very good team of the ambulance 999
Rated 5 stars out of 5
by Claudia Pruna - Posted on 25 January 2024
I call the 999 ambulance ,the team the 2 gentlemen was extremely professional and kind whit us .They took my partner to the hospital ,they done very good assessment and they explain to us everything. Very happy Well done 999 ambulance service
Visited January 2024
London Ambulance Service NHS Trust has not yet replied.
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Review titled 5 minute response… great service
Rated 5 stars out of 5
by Jill Pauling - Posted on 22 January 2024
Two days ago we made a 999 call describing an unconscious man who had fallen in the bathroom. He was unresponsive. Within 5 minutes , one ambulance and two cars, with blue lights flashing, plus 5 paramedics, arrived at the house. They calmly assessed the situation and were reassuring and efficient. Within 10 minutes we were in the ambulance and on our way to the Princess Royal Hospital. The crew took important readings such as electrocardiograms that were handed to the staff in Accident and Emergency. Hours later the patient walked out of the hospital, very much alive due to the paramedic team and their professional actions. We were particularly impressed , not only by The professional response of a well trained team but also by their positive and sensitive interactions with the patient and his family. Unfortunately we did not think to take details of the crew at the time. However, if you were one of the 5 paramedics reacting to a 999 call to an address in BR12Aap at about 3:30 am on Sunday January 21st 2024… then a huge, heartfelt , thank you !!!
Visited January 2024
London Ambulance Service NHS Trust has not yet replied.
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Review titled Stunning service
Rated 5 stars out of 5
by Stan S - Posted on 01 February 2024
First Responder: On 29th January at about 10.30, following fear of heart trouble I called 999 and was told I would be contacted by phone for a further assessment. Within half an hour a 'solo' first responder on a motorcycle turned up and gave me a thorough check over and progressed to calling an ambulance. This first responder was polite, friendly and very professional and excellent ambassador for the LAS. Ambulance Paramedics: Both colleagues, like the first responder were, again, very professional, considerate and sensitive to the situation and were both first class ambassadors for the LAS. The actions of these three officers was crucial assuring my quick examination and treatment. I would be grateful if my thanks and gratitude could be passed to these officers for the work they did in getting me to Queens Hospital in Romford. I am very grateful for the work of the London Ambulance Service
Visited January 2024
London Ambulance Service NHS Trust has not yet replied.
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Review titled NHS team
Rated 5 stars out of 5
by Matt - Posted on 17 December 2023
From the two lovely ladies that checked me out at home and escorted me to hospital to all the staff and the hospital. You did a great job your all over worked and under paid no idea how you keep your enthusiasm so high when you guys/girls are so busy appreciate you all. Was dropped at queen's yesterday early afternoon. Not easy for aan to ask for help but you was all amazing apart from the grumpy tea lady lol Wish you all a very very happy Christmas. Hopefully you get a bonus. Cause you all deserve it. Highly pressured job. Never see you guys have a lunch break either. That's awful btw. Keep up the good work x
Visited December 2023
London Ambulance Service NHS Trust has not yet replied.
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Review titled Professional, quick, and genuinely kind
Rated 5 stars out of 5
by Danushka - Posted on 26 December 2023
On Christmas day I had a vaginal bleed at 27 weeks pregnant. I was very worried for baby and myself. Within 10 minutes of calling 999, one paramedic came. I was an absolute wreck by the time she came. She first held my hands and calmed me down quickly and started doing necessary checks while obtaining my medical history. She was soon joined by two other paramedics who were equally professional and gentle. At the time of the incident I was alone at home with my six year old. They kindly told me there's nothing wrong with my kid accompanying me to hospital as there was no one to care for her. They also strapped my kid securely in the ambulance and drove us to the hospital at which point my husband also joined me. At the hand over, they efficiently and comprehensively explained everything to the midwife. Thereafter I was looked after at the maternity ward by a very kind midwife and a very caring and professional doctor. My husband and I are very grateful to have received such kind and professional care. We are also grateful to have met genuinely humane paramedics! May all of you be blessed with good health 🙏🏾
Visited December 2023
London Ambulance Service NHS Trust has not yet replied.
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Review titled Outstanding paramedics
Rated 5 stars out of 5
by Chris Blackwell - Posted on 13 December 2023
(12/12/23 22.30 cad 6178) I called 111 because my wife had starting choking and couldn't breath properly. Three paramedics arrived within 14 minutes while the telephone operator kept me on the phone talked me through, helping me keep my wife stable. Upon arrival they were polite, efficient, calm, reassuring and worked incredibly quickly. They listened to everything I told them about my wife's pre-existing conditions and proceeded to clear the blockage that was causing the problem. They then waited to make sure she had properly recovered. They were kind and calming and even managed to make us both laugh once they had solved the crisis. These guys are what makes the NHS great.
Visited December 2023
London Ambulance Service NHS Trust has not yet replied.