Kent Community Health NHS Foundation Trust
PALS (Patient and Liaison Service), Trinity House 110-120 Upper Pemberton, Kennington, Ashford, Kent, TN25 4AZPatient ratings and reviews
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Reviews
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Review titled A waste of time
Rated 1 star out of 5
by D Windell - Posted on 11 February 2024
My experience of this department is very negative. A total waste of time, and the "therapist" didn't bother to examine me. Since they didn't actually know what was causing my trouble, they did nothing, and told me I was making it up. I've since had to pay for private treatment, but because it has been so long since I first experienced difficulties, things are now more serious and it is affecting my daily life. I am concerned that there may be either a lack of experience or just a lack of interest. I am now disabled. I will not be seeking any future appointments with them.
Visited August 2023
Review titled Kent Community Health NHS Foundation Trust
Replied on 12 February 2024
Dear D Windell We are sorry that you had cause to complain regarding your experience. We would like to look further into your concerns but require more information, therefore would you please contact us on the below contact details, if you wish to, to enable us to do so. Best wishes, Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Tel: 0800 030 4550 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk
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Review titled Great service by Sevenoaks Hospital Urgent Care Centre
Rated 5 stars out of 5
by Anonymous - Posted on 09 April 2023
We had an Easter visitor with a painful back. Spoke to 111 who offered them an appointment at 2pm on Easter Sunday at Sevenoaks Hospital Urgent Care Centre. The nurse and doctor gave our visitor time and care, diagnosed the problem as a broken rib and gave her the necessary painkillers when all the local pharmacies were closed. We wanted to say thank you for excellent service! It made our Easter and was very much appreciated.
Visited April 2023
Review titled Kent Community Health NHS Foundation Trust
Replied on 12 April 2023
Dear Anonymous, Thank you for taking the time to feedback to us. We are pleased to hear of your positive experience at Sevenoaks Hospital UTC Your feedback will be passed onto the unit lead for sharing with the team. Best wishes Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Tel: 0800 030 4550 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk