Birmingham Community Healthcare NHS Foundation Trust - Ratings and reviews
Reviews
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Review titled Better use of words
Rated 2 stars out of 5
by Anonymous - Posted on 03 April 2024
Attended today for my first appointment I will not fault the care I was given and the explaining of procedures however I do not appreciate been made to feel like I'm fat the exact wording used was have you tried losing weight I was feeling very vulnerable as it was as I was in a state of undress ready for examination
Visited March 2024
Review titled Birmingham Community Healthcare NHS Foundation Trust
Replied on 04 April 2024
Dear patient, thank you for your feedback and I'm so sorry this was your experience. If you would like to tell us more about the appointment you attended, please contact our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net. Patient Experience Feedback Team
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Review titled Disappointing
Rated 2 stars out of 5
by Eileen Davies - Posted on 20 June 2023
My relative a stroke patient has received almost no physio since being transferred from QE to Moseley hall during last 7 weeks. He was transferred for this reason. Speech therapy has been spasmodic too. He is declining and not improving. Losing muscle loss on none stroke affected limbs as a result we are extremely disappointed in the overall care at Moseley hall hospital.
Visited June 2023
Review titled Birmingham Community Healthcare NHS Foundation Trust
Replied on 21 June 2023
Eileen, I am so sorry to hear that your relative has not received the level of physio and speech therapy you expected, please accept our apologies. To understand the situation further please could you contact our PALS service on 0800 917 2855 or via email contact.bchc@nhs.net as we need more details to be able to look into and resolve the situation Regards Anne Quinlan Head of Patient Experience and Engagement anne.quinlan1@nhs.net
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Review titled Missed appointment, discharged from service
Rated 1 star out of 5
by Anonymous - Posted on 20 May 2022
As an incontinent person, I rely heavily on this service, pads exc, so after being told I'm discharged because they couldn't get hold of me is disgusting, as if this condition isn't bad enough,I can't afford to buy the amount of pads I need, what do I do now, this has done wonders for my mental health 😢
Visited May 2022
Review titled Birmingham Community Healthcare NHS Foundation Trust
Replied on 23 May 2022
Dear Sir/Madam I am sorry to hear of your concerns about accessing incontinence pads. Please contact our Advice & Liaison Service (PALS) on 0800 917 2855 and they can liaise directly with the clinical service to help resolve the issues you are encountering. Kind regards Lynne Birchall Associate Director of Patient Experience Birmingham Community Healthcare NHS Foundation Trust