Dr S J Williams And Partners

01736330909 Alverton Terrace , Penzance, Cornwall, TR18 4JH
http://www.rosmellynsurgery.co.uk

4.5 out of 5 stars

Based on 6 ratings for this GP surgery

News:

  • Self Care Awareness
  • CQC Visit
  • Getting the best from your appointment

Overview

new inventory 023_edited.jpg

Rosmellyn Surgery is a converted house with a modern extension which we had designed and constructed in 2005.  

All of our consulting and treatment rooms are on the ground floor and we have wheel-chair friendly access to all patient areas.

We also  operate together with Alverton Practice and Sunnyside Surgery at our branch called Mount's Bay Surgery in Sainsbury's on Eastern Green, Penzance.

We welcome new patients and temporary residents!

Opening times

Reception times

Monday 08:30 - 18:00
Tuesday 08:30 - 18:0018:30 - 19:45
Wednesday 08:30 - 18:00
Thursday 08:30 - 18:00
Friday 08:30 - 18:00
Saturday 09:30 - 12:00
Sunday Closed

Surgery times

Monday 08:30 - 12:0014:30 - 18:00
Tuesday 08:30 - 12:0014:30 - 18:0018:30 - 19:45
Wednesday 08:30 - 12:0014:30 - 18:00
Thursday 08:30 - 12:0014:30 - 18:00
Friday 08:30 - 12:0014:30 - 18:00
Saturday 09:30 - 12:00
Sunday Closed

Out of hours

Please telephone the surgery main switchboard at all times and your call will automatically be forwarded, free of charge, to the out of hours GP service which is run by NHS 111.  Thank you

Last verified on 06/11/2015

Additional information

Our Tuesday evening clinics run 4 weeks out of 5. On the fifth week we run a Saturday morning clinic instead. These clinics are designed primarily for the convenience of people who work and find it difficult to get an appointment during normal opening hours; they have nurse and doctor appointments and are pre-bookable well in advance. These surgeries are all run from our branch, Mount's Bay Surgery, in Sainsbury's at Eastern Green, Penzance. Chaperones are available for your consultation - please ask at reception or let the doctor or nurse know when you arrive.

Doctors

  • Dr Sue Williams
  • Dr Jan Power
  • Dr Huw Marshall
  • Dr Carla Rowe
  • Dr Mark Russell
  • Dr Benjamin Penfold
  • Dr Katrin Tunstall

To read more about us and to find other staff members please view our staff page.

GPs at this practice

3 male and 4 female GPs

Online facilities

  • Online appointment booking is available Online appointment booking
  • Order or view repeat prescriptions online is available Order or view repeat prescriptions online

You must be registered with your GP's online service to access the facilities. Find out more about accessing online services.

Clicking this link will take you to an external website.

Data source: NHS Digital

FAQ

We aim to offer you the best possible care, with the most appropriate clinician, as soon as possible according to the urgency of the need. Our nurses are very highly qualified and offer specialist clinics for diabetes, respiratory disease, patients with learning difficulties, sexual health and contraception, as well as a wide range of other clinics.

Latest news

Self Care Awareness

The first national Self Care Awareness Week took place in 2009 and aims to raise awareness of the information and support
available to help people, especially those with long term conditions, take
control of their own health and wellbeing. 

People living with a health condition, or who just want to learn how to look after themselves better, can ask their healthcare professional for information on the advice and support available or can visit www.nhs.uk/yourhealth.

Last updated on 29 May 2013.

CQC Visit

The Care Quality Commission visited the Practice on Thursday 19th November.  

They have assessed the surgery as GOOD.

Their report can be found online on the CQC website.

Last updated on 24 March 2016.

Getting the best from your appointment

Healthwatch have published a ten point list of things for patients to consider when thinking about the need to consult their doctor.  

Please click on this link to read the advice.

We would like to emphasise the final point on the list which is to take advantage of our very highly trained nursing team for many of the day to day ailments.

Could we also remind you that a normal appointment is really only long enough to deal with one problem - if you think you need more time, please discuss this with us when making your appointment.

 

Last updated on 17 December 2015.

Please Help Us to Help You!

When you phone the surgery and speak to a Receptionist, the Doctors would like you to offer as much information to them as you can.  This will help the Receptionist to get you the most appropriate care with the right person as soon as possible.

If you need to be called back by the Duty Doctor, please note that our number is witheld for privacy.

Our calls are all recorded.

Last updated on 26 August 2015.

New Doctors

For the past year we have benefitted from having a Registrar GP with us and we are delighted to welcome two new Registrars - Drs Beth Hall and Rhianne Robinson - for the next year.

Registrars are qualified Doctors who are completing specialist training as GP's, and will see patients both individually and sometimes with their training mentor.

Last updated on 06 August 2015.

Branch Surgery Available

We are really pleased that we can now offer some clinics at the Mounts bay Surgery in Sainsbury's Store, Eastern Green.

This surgery is a joint venture with Sunnyside Surgery and the Alverton Practice, and gives a good alternative choice to our patients.

The surgery is on the mezzanine just beyond the cafe and, of course, free parking is available.

Please ask us if you would prefer an appointment there.

Last updated on 06 August 2015.

Returning from the Middle East

Please see the attached advice document (and see associated news article here).

Associated document

Returning from the Middle East.pdf (.pdf, 140.81 KB)

Last updated on 03 June 2014.

Travelling in the Middle East?

A new disease called MERS, which affects  the respiratory system, has been identified in some countries in the Middle East.  If you have been to the Middle East and fall unwell with a cough or fever within 14 days of your return, please contact us and tell us where you travelled.

Whilst you are there, avoid contact with camels, camel milk or camel meat and wash your hands frequently.

Please see attached advice documents.

Associated document

Travelling to the Middle East.pdf (.pdf, 139.37 KB)

Last updated on 03 June 2014.

Out of Hours Service

The Out of Hours call service, currently provided by Serco, will transfer to NHS111 on the 8th July 2014.

For Rosmellyn patients, you will notice no difference in the process of transferring your calls - just ring our normal number and the call will be routed direct to NHS 111.

Last updated on 03 June 2014.

Online facilities

We are pleased to say that our new website is now running smoothly; you will see changes from the old one, and we hope that the new design is easier to use.

We are also offering a new prescription service online, as well as booking appointments online - both of these via the "Waiting Room" link on the main website.

We hope that these services will be good for patients, and whilst the set up requires a single email address for each user (including children) we hope that the advantages of confidentiality for all users will outweigh the inconvenience of setting up separate email addresses for those who have not already got one.

Last updated on 06 May 2014.

Locum returns in August

We are really pleased that Dr Susanne Wauchope has come back to work with us for a month until mid-September whilst Drs Power and Russell are on leave.

Last updated on 20 August 2013.

DATA PROTECTION

The Law has changed to allow a Government agency to extract data from our clinical system and to then pass that information on to other agences for research or other purposes.

We have limited control over this, but will continue to do our very best to protect your personal information.

So what is changing?

Under the Health and Social Care Act 2012 the Health & Social Care Information Centre (HSCIC) on behalf of NHS England (the body responsible for commissioning primary care health services across England) will be able to extract personal and identifiable information about all patients in England.  The extraction process will be carried out by a private, third party organisation.  This information will be stored on national secure servers and will be managed by NHS England.  NHS England will decide what information they will share and who they then share this information with.

Your GP will not be able to object to this information being released to HSCIC and will no longer be able to protect your information under the DPA as stated above.  Effectively, where the HSCIC is concerned this Act trumps the DPA.

What you need to do:

  • If you are happy for NHS England to extract, store and manage/use your personal information then you need do nothing as the information will be automatically taken from your GP’s computer systems.
  • If you don’t wish your information to be extracted then you MUST inform your GP practice who will then block the uploading of your identifiable and personal information to the HSCIC.
  • It should be emphasised that your access to health care and the care that you receive will not be affected by either decision.

Further information:

If you have any questions or concerns regarding what you read in this article, please contact reception at the surgery.  You can also find more information at http://www.legislation.gov.uk/ukpga/1998/29/contents

 

Please read the full article on our practice website www.rosmellynsurgery.co.uk  in the Practice Information Section under Data Protection.

Important: If you want to restrict the use of data about you, you need to tell us

 

Last updated on 16 August 2013.

Patient Feedback

We are currently running an instant feedback survey in the surgery.  Patients attending can fill in a slip and hand it in to reception with their observations.  The survey is anonymous, but if you would like a response from us then you may add your name and contact details.

Last updated on 21 June 2013.

Hearing Loop

We now have a portable hearing loop at reception; this means that patients who wear a hearing aid can use the "T" switch to get better audio in reception, cutting out background noise.  The loop can also be used in a consultation in need be.

Last updated on 21 June 2013.

Hearing Loop

We now have a portable hearing loop at reception; this means that patients who wear a hearing aid can use the "T" switch to get better audio in reception, cutting out background noise.  The loop can also be used in a consultation in need be.

Last updated on 21 June 2013.

Hearing Loop

We are thinking of purchasing a hearing loop for patients to use when they visit the surgery.
If you think this would be of benefit to you, please would you let us know by emailing us at letters.rosmellyn@cornwall.nhs.uk or telling one of the receptionists when you call or visit?

Thank you.

Last updated on 05 June 2013.

Latest Patient Survey Results

We are very pleased with our latest Patient Survey Results.  These have been studied by our Patient Group (called the Rosmellyn Patient Forum) and the group has approved the good findings.
You can see the results summary by clicking on the link below.

Associated document

Rosmellyn Surgery Survey 2013.pdf (.pdf, 392.02 KB)

Last updated on 29 May 2013.

See Your GP First if Possible!!

A lot of people are going to the UCC or A&E with:

These ailments can nearly always wait until we open next; please click on the highlighted links above for more advice or go to patient.co.uk or NHS Choices for more advice and information.

If you have a very high fever (over 38 degrees Celsius) or uncontrolled shaking, or severe pain in the kidney (loin) area ring the out of hours service.

Last updated on 29 May 2013.

New GP at Surgery

We are very pleased to welcome Dr Mark Russell to the surgery.  He is a very experienced GP who previously worked at the Alverton practice and at the Stannack.

Dr Russell will work 2 days a week;  we are very pleased that he has joined us, bringing a wealth of experience, new energy and ideas.

Last updated on 29 May 2013.

Carers Need Support Too

If you Care for another person, it is highly likely that you may benefit from support yourself so that you can remain healthy and also access support for the person you care for.  Please contact us and let us know that you are a Carer on 01736 330909, ask for Jayne.

Last updated on 07 August 2012.

Key facts

Registered patients

6687patients

Friends and Family Test score: General Practice

94%Patients recommend this practice. 16 responses.

More on how we perform

We are currently accepting new patients

Please register during reception hours

Need advice on how to choose a GP?
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Latest reviews of this gp practice

Support after surgery

I have contacted the surgery a number of times following a hip replacement. My concerns were deal with promptly and reassuringly and I ha...

23 September 2017

A Caring Practice

This surgery has a very dedicated team of doctors, nurses and support staff. The doctors are hugely experienced and insightful in their ...

16 September 2017

Exellent treatment

I want to say how impressed I am following a recent visit to Rosmellyn Surgery. The triage system worked well and the GP I saw very quick...

13 September 2017

Being helped by a caring doctor.

Recently, I struggled with poor mental health. Being new at the surgery, I met a caring doctor. Who has made life a lot easier for me. ...

26 August 2017

Very disappointing

Clearly the days of good general practioning are behind us. Apart from terse verging on rude attitude of the telephone receptionists the ...

2 December 2016

Patient Participation Group

For more comments and opinion data for this practice, view the Patient Participation Group

Nearby Branches

Find nearby Branches

Last updated on 24 March 2016.

Information supplied by NHS Kernow CCG