Westgate Surgery
Westgate, Otley, West Yorkshire, LS21 3HDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Gone downhill, poor practice.
Rated 2 stars out of 5
by Anonymous - Posted on 07 June 2022
Telephone consultation yesterday, man I spoke to absolutely brilliant. However over the last few years GPs have left in droves, and impossible to get a face to face appt, if you're lucky enough to get past the receptionist.
Visited June 2022
Review titled Westgate Surgery
Replied on 09 September 2022
Dear Patient, Thank you for taking the time to provide your feedback. We are very pleased to hear your telephone consultation was effective and positive. The surgery is, and has been offering routine face to face appointments for over 12 months. During the height of the Covid pandemic, the surgery had to adapt to new ways of working to ensure the safety of our patients and staff, this led the surgery to deliver a digital triage first point of access, this ensured our patients still had full access to care in a safe environment, albeit a digital triage first offering. I'm sorry to hear you feel the surgery does not have a stable clinical workforce, to reassure our patients, I will provide a breakdown of the clinical team. Clinical workforce; Dr Emms - 2.5 years of service Dr Robinson - 4.5 years of service Dr Alderson - 3 years of service Dr Clark - 1 year of service Lead Nurse Sophie Pitts - 2.5 years of service Nurse Margaret Sykes - 1.5 years of service Hayley Duckworth HCA- 2 years of service Shirley Simpson HCA - 2 years of service It would be good to discuss your experience of the "Patient support Team", we are always looking for ways to improve the service and care we provide to our patients. We have an active Patient Participation Group, and we are always looking for new recruits, by joining the PPG, our patients can actively engage and participate in surgery improvements. Many Thanks Westgate Surgery
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Review titled Supportive and Informative
Rated 5 stars out of 5
by Anonymous - Posted on 14 June 2022
Call back within hours of dropping off a sample. Patient service was excellent with informative and compassionate support from practitioner. Prescription send directly to the pharmacy. Excellent service
Visited June 2022
Review titled Westgate Surgery
Replied on 09 September 2022
Dear patient, Thank you so much for sharing your positive review, your feedback will be shared with the team. Many thanks Team Westgate