Victoria Medical Centre
153A Victoria Drive, Eastbourne, BN20 8NHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disgusting service
Rated 1 star out of 5
by Anonymous - Posted on 28 December 2022
Absolutely appalling service, the receptionists are rude and ignorant! I am not impressed at all, the waiting was over 30 mins both times I visited and I think it’s awful when they could call and warn they are running late, what shocked me the most was the ignorance of reception when asked if it was going to take much longer! Absolutely disgusting!
Visited December 2022
Review titled Victoria Medical Centre
Replied on 06 January 2023
Dear Patient, Thank you for taking the time to provide feedback to Victoria Medical Centre. We are sorry that you had a wait for your appointment, we do try to ensure that our clinicians work to their rota timetable. However, sometimes there are circumstances beyond our control and some appointments do over-run. I take onboard if staff are running late, patients should be informed. I will put this forward to all our staff in our next training session. Kind regards Sheri Titherly Heart of Office Manager
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Review titled Unable to book blood pressure test appointment
Rated 3 stars out of 5
by Wendy Haynes - Posted on 17 December 2022
Friday the ninth of December at 13.38 I received a text from VMC inviting me to book an appointment for a blood pressure check. This was accompanied by a link, and although trying many times to connect, it always failed.
Visited December 2022
Review titled Victoria Medical Centre
Replied on 17 October 2023
Thank you for taking the time to give feedback on your encounter with our centre. We value all comments from patients to help us review and improve our service. We are sorry you were dissatisfied with your encounter with our Practice. If you would like to discuss this matter further please do contact us via our surgery complaints inbox on sxicb-esx.vmccomplaints@nhs.net so we can investigate your concerns in more detail Kindest regards, Compliance Team
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Review titled Everything was amazing.
Rated 5 stars out of 5
by Elia Comes - Posted on 21 December 2022
We just had the appointment in the morning by 5 pm everything was done including the prescription and medication.Very handful the pharmacy in situ. Great practice. Nonetheless everything was nice and clean and staff friendly and professional.
Visited December 2022
Review titled Victoria Medical Centre
Replied on 31 January 2023
Dear Elia, Thank you very much for your positive feedback regarding our staff and the services at Victoria Medical Centre. I am very happy to hear that your experience recently with us was positive and I will be passing on this positive feedback internally to all staff. Many thanks Sheri Titherly Heart of Office Manager
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Review titled Appalling Healthcare Service
Rated 1 star out of 5
by CMM - Posted on 11 November 2022
I am ashamed of being registered with such GP surgery. Never in my life while trying to book an appointment I felt so much refused and instead of getting help am simply block by the receptionists, is like a brick wall between patient and the doctor. Invasion of privacy in the name of "triage" as they call it. When asking for an appointment the receptionist try to "refer you to a pharmacy like your problem is not important and if they are actually qualified to assess your health condition, ridiculous. They come to the point even to tell you what medication will be given by the doctor. I didn't know the receptionists were clinical qualified. This surgery is for sure one of the worst in Eastbourne, since they merge the three surgeries all together, they simply lost the ability to consult patients, big big mistake, but of course money first patient maybe after if receptionist decide so of course. This so-called telephone appointments when you of are very lucky to get one are nothing else than chit-chats, this is no way of diagnosing a health condition. Apologies for my honesty but that's my feeling of healthcare that this surgery is offering in the last three years. Thank you very much!!
Visited November 2022
Review titled Victoria Medical Centre
Replied on 08 December 2022
Dear Patient, Thank you for taking the time to provide feedback to Victoria Medical Centre. I am very sorry that you have received unsatisfactory service from us. All our Receptionists & Administration staff are trained from a non clinical perspective to triage symptoms received from the patient/caller to the most suitable clinician available, this may not always be with a General Practitioner as we have a wide range of specialists and clinicians onboard that may be better suited to a patients condition or symptoms. With regards to your feedback regarding being advised what medication the clinician may provide or general chit-chat I will be investigating this further as I appreciate that this is not suitable or useful coming from a non-clinical person and should never be a situation a patient is in with any of our administration or reception team. We are currently looking into better and positive ways in which patients are able to speak with the administration team which includes our telephone system. In the meantime there are a number of ways in which you are able to contact the surgery to arrange an appointment. If you have access to a smart phone or a computer you can contact us online for medical and administration queries via Engage Consult which is available from our website or via the NHS App. For anyone who doesn't have personal access digital technology our Digitial First Beacon site has Pods for patients to use to access the internet for Engage Consult and other health information. If you wish to discuss the issues you have raised further please email me at admin.vmc@nhs.net Kind regards Sheri Titherly Heart of Office Manager
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Review titled Improvement
Rated 5 stars out of 5
by MRS JACQUELYN T WARD - Posted on 13 November 2022
I cant fault the Centre now, the staff have always been good, but the systems now seem to be on track. I can now say that the whole experience is pleasant and better than before. I would recommend this surgery to everyone.
Visited November 2022
Review titled Victoria Medical Centre
Replied on 08 December 2022
Dear Mrs Ward, Thank you very much for your positive feedback regarding our staff and the services at Victoria Medical Centre. I am very happy to hear that your experiences at Victoria Medical Centre are better than before and hope to continue providing you with this service in the future if you ever require our assistance. I will ensure to pass this positive feedback onto the staff. Many thanks Sheri Titherly Heart of Office Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by jayjay - Posted on 16 October 2022
I have a recently developed respiratory difficulty. Was seen for assessment the day after I first called the practice. Three tests and and x-ray all arranged within the month and medication provided in the interim. Everyone I dealt with was helpful and friendly. So pleased to be registered with the practice. Cannot thank them enough.
Visited October 2022
Review titled Victoria Medical Centre
Replied on 17 October 2022
Dear JayJay, Thank you for taking time to provide us with feedback. We are so pleased you were able to get the help and treatment you needed. We are very proud of all our staff at VMC and their commitment to the part they play in helping and improving the service we provide to our patients. Kind regards Sian Sanwell - Director of Operations & Performance
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Review titled Doctors and staff outstanding
Rated 5 stars out of 5
by Sharon Baldwin - Posted on 07 October 2022
I want to say a big Thank You to the doctor I saw today and the ladies on reception. I am very grateful to you. You are all working under such difficult conditions with impact of COVID. I just wanted to a big Thank You to you both.
Visited October 2022
Review titled Victoria Medical Centre
Replied on 17 October 2022
Dear Sharon Baldwin, Thank you for taking the time to provide us with feedback. I will ensure your comments are passed onto all staff. They worked continuously hard throughout the pandemic and are a true asset to VMC. Your gratitude and appreciation will be greatly received. Kind regards Sian Sanwell - Director of Operations & Performance
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Review titled Dire
Rated 1 star out of 5
by Lorraine Murphy - Posted on 07 October 2022
Been with them since July 2020. To date it has been woeful, kicked out of their practice twice due to admin errors and had to take letters down twice threatening them with the BMA. I spent days trying to get through £50 on Pay As You Go phone. Finally got through yesterday and was told I would get a prescription for pain relief and they would text me or phone. 9.30 next day and nothing despite their having received a letter from A&E as to continuing problems with my left arm and recommending MRI scan, no help, no communication and no pain relief
Visited October 2022
Review titled Victoria Medical Centre
Replied on 17 October 2022
Dear Lorraine Murphy, Thank you for taking the time to provide us with feedback. I apologise that you have not had a good experience with VMC so far. I will be looking into the events that took place surrounding the issues you have encountered to ensure this breakdown in communication doesn't happen again. Our telephone wait times are unsatisfactory and not where we would like them to be. We have seen a rise of 4000 telephone calls per month in the last few months and are continuously working on improving this and training new staff to help with this increase. If you have access to a smart phone or a computer you can contact us online for medical and administration queries via Engage Consult which is available from our website or via the NHS App. For anyone who doesn't have personal access digital technology our Digitial First Beacon site has Pods for patients to use to access the internet for Engage Consult and other health information. If wish to discuss the issues you raised in further detail please email me at admin.vmc@nhs.net. Kind regards Sian Sanwell - Director of Operations & Performance
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Review titled Not Good
Rated 1 star out of 5
by Anonymous - Posted on 18 January 2023
I have just moved from this practice, thank goodness, you can't get an appointment to actually see a doctor just a phone call ,which you have to wait an hour on the phone, just for that. If you're lucky enough to get into the building, it's very nice ,three levels, loads of very nice chairs, with no one on them. My old doctors in Bolton road was fine, but the new doctors I have just moved to, are brilliant.
Visited September 2022
Review titled Victoria Medical Centre
Replied on 17 October 2023
Thank you for taking the time to give feedback on your encounter with our centre. We value all comments from patients to help us review and improve our service. We are sorry you were dissatisfied with your encounter with our Practice. If you would like to discuss this matter further please do contact us via our surgery complaints inbox on sxicb-esx.vmccomplaints@nhs.net so we can investigate your concerns in more detail Kindest regards, Compliance Team
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Review titled No call back from GP
Rated 3 stars out of 5
by Anonymous - Posted on 22 September 2022
My daughter was very sick and called GP for an appointment. The operator after taking some information said that the Doctor will call back which did not happen. Very unfortunate that getting through the calls take more than 15/20 mins and the end result no appointments or no call from GP.
Visited September 2022
Review titled Victoria Medical Centre
Replied on 28 September 2022
Dear Patient, Thank you for your feedback. I apologise that your daughter did not receive a call back. In order for me to investigate why she didn't receive a call please email the the details for my attention to 'admin.vmc@nhs.net'. I do hope your daughter has since received the help see needed and is on the mend. Kind regards Sian Sanwell - Director of Operations & Performance