Victoria Medical Centre - Ratings and reviews
Reviews
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Review titled Understaffed and broken
Rated 1 star out of 5
by Anonymous - Posted on 28 October 2023
I am very disappointed with the service I received from this medical practice. I have been suffering from ear issues for a while and I needed to speak to a doctor urgently. However, I could not get a call back from them despite leaving several messages. I also tried to book an appointment online, but they were always full within minutes of opening at 8am. This is very unprofessional and unacceptable. I feel that this practice has taken on too many patients and cannot provide adequate care for them. They should either hire more staff or limit their intake of new patients. I do not recommend this practice to anyone who needs timely and quality medical attention.
Visited October 2023
Review titled Victoria Medical Centre
Replied on 08 November 2023
Thank you for taking the time to give feedback on your experience with our Practice. We value all comments from patients to help us review and improve our service. We are sorry you were dissatisfied with your experience with our Practice. If you would like to discuss this matter further please do contact us via our surgery complaints inbox on sxicb-esx.vmccomplaints@nhs.net so we can investigate your concerns in more detail Kindest regards, Compliance Team
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Review titled Appointment
Rated 1 star out of 5
by Sarah Scott - Posted on 19 October 2023
You just can't get an appointment here...you call at 8 with at least 20+ more people in front of you so by the time you get someone to answer the phone there is never ever any appointments left..you can't book in advance to see your doctor..call backs hardly ever get made...
Visited September 2023
Review titled Victoria Medical Centre
Replied on 08 November 2023
Thank you for taking the time to give feedback on your experience with our Practice. We value all comments from patients to help us review and improve our service. We are sorry you were dissatisfied with your experience with our Practice. If you would like to discuss this matter further please do contact us via our surgery complaints inbox on sxicb-esx.vmccomplaints@nhs.net so we can investigate your concerns in more detail Kindest regards, Compliance Team
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Review titled Brilliant practice
Rated 5 stars out of 5
by Jonathan - Posted on 16 August 2023
Receptionists are practitioners are always very friendly and understanding both over the phone and in person. Have been going in for mental health related services over the last few months, and whilst at first I was apprehensive; the staff here at Victoria medical centre are so accommodating and sympathetic, it's really helped me get going in the right direction.
Visited August 2023
Review titled Victoria Medical Centre
Replied on 22 August 2023
Thank you for taking the time to give feedback on your encounters with our centre. We value all comments from patients to help us review and improve our service. We are very pleased your encounters have been a positive experience and will pass on your kind comments to the team. Kindest regards, Compliance Team
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Review titled Survival of the fittest!
Rated 1 star out of 5
by Anonymous - Posted on 21 August 2023
I have never in my life known it to be so difficult to get an appointment with a GP. You have to queue up in the morning, by 7.30am there was already 10 people in front of me. I was told to ring when it opens at 8, but when I tried that I was 23rd in queue. When the doors open you either walk into reception or go to upstairs reception and people from behind me literally ran past me to get upstairs first (obviously more experienced dealing with this place). You can only get an appointment on the same day so if you aren't lucky enough, you have to go through the same rigmarole tomorrow. God knows what people do who aren't physically able to get there, stand for an hour in the queue etc. Admin are like the "computer says no" woman from Little Britain. When you do get an appointment, you can't choose the time so if you want to see someone face to face, you will likely have to take the whole day off work unless you have the flexibility to pop out for an hour as you can't plan ahead. This place is absurd, bordering on laughably bad but it's no laughing matter when we're dealing with people who are sick. Shame on you Vic Medical Practice, nothing super about this super clinic at all.
Visited July 2023
Review titled Victoria Medical Centre
Replied on 22 August 2023
Thank you for taking the time to give feedback on your encounter with our centre. We value all comments from patients to help us review and improve our service. We are sorry you were dissatisfied with your encounters with our Practice. If you would like to discuss this matter further please do contact us via our surgery complaints inbox on sxicb-esx.vmccomplaints@nhs.net so we can investigate your concerns in more detail Kindest regards, Compliance Team
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Review titled Phone systems cut you off!
Rated 1 star out of 5
by Anonymous - Posted on 20 June 2023
This morning got though to recorded message 4 times only to be cut off when I press 1 for appointments. This has happened ever time over the last couple months. I have mentioned this to receptionists and the doctor. This is not due to staff shortages, this is technical problem with the phone system and should be fixed. By the time you get to speak to a receptionist you are in a very frustrated mood and highly stressed. Fix Your Phone System!
Visited June 2023
Review titled Victoria Medical Centre
Replied on 08 August 2023
Thank you for taking the time to give feedback on your encounter with our centre. We value all comments from patients to help us review and improve our service. We are sorry you were dissatisfied with your encounter with our Practice. If you would like to discuss this matter further please do contact us via our surgery complaints inbox on sxicb-esx.vmccomplaints@nhs.net so we can investigate your concerns in more detail Kindest regards, Compliance Team
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Review titled Brilliant practice
Rated 5 stars out of 5
by Anonymous - Posted on 28 March 2023
My doctor is absolutely amazing. She always has time to listen and explain. It is a pleasure to go there. I’m not normally a fan of health facilities but VMC are an exception.
Visited March 2023
Review titled Victoria Medical Centre
Replied on 08 August 2023
Dear Patient, Thank you for taking the time to give feedback on your encounter to our centre. We value all comments from patients to help us review and improve our service. We are very pleased your encounters have been a positive experience and will pass on your kind comments to the team. Kindest regards, Compliance Team
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Review titled Fantastic practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 March 2023
I'm glad this practice is near to my place, very kind and caring doctors and all the other staff. Brand new building and super clean . From receptionist to all the clinical staff very professional and caring.
Visited March 2023
Review titled Victoria Medical Centre
Replied on 08 August 2023
Thank you for taking the time to give feedback on your encounter with our centre. We value all comments from patients to help us review and improve our service. We are very pleased your encounter has been a positive experience and will pass on your kind comments to the team. Kindest regards, Compliance Team
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Review titled test results
Rated 1 star out of 5
by Anonymous - Posted on 07 February 2023
Twice in the last few months, when dealing with ongoing medical problems, I have been sent a text asking me to speak to my doctor regarding my test results. On both occasions when I contacted the surgery they were unable to offer me a telephone appointment with my doctor who had requested the tests, even though she had available appointments on the following 2 days. I was then unable to procure an appointment with that doctor when phoning first thing in the morning as all appointments were already allocated. So I had to resort to arriving at the surgery well before the 8 oclock opening time to satisfactorily get a telephone appointment on that day with the doctor. Surely it should be possible to make an appointment with a Doctor who has requested you contact them when they have a available slots on a future date rather than having to try everyday to get a same day appointment until you are successful. It wastes the patients time and the surgery staff time every time you are unsuccessful. Also being offered the possibility of seeing a different Doctor to my mind creates additional work. It would make for more effective continuity of patient care and mean that another doctor would not have to spend valuable time rereading notes and checking details with the patient.
Visited February 2023
Review titled Victoria Medical Centre
Replied on 17 October 2023
Thank you for taking the time to give feedback on your encounter with our centre. We value all comments from patients to help us review and improve our service. We are sorry you were dissatisfied with your encounter with our Practice. If you would like to discuss this matter further please do contact us via our surgery complaints inbox on sxicb-esx.vmccomplaints@nhs.net so we can investigate your concerns in more detail Kindest regards, Compliance Team
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Review titled great practice
Rated 5 stars out of 5
by Eileen Beresford - Posted on 28 February 2023
Receptionist are polite and very helpful . when requesting Dr call they call when they say they will . This is by far the best surgery i have ever been with . even at busy times i have been able to talk to receptionist and they have dealt with my query in a very positive manner and have always been very helpful.
Visited February 2023
Review titled Victoria Medical Centre
Replied on 28 February 2023
Good afternoon Eileen, Thank you for your positive feedback regarding your experiences with us as a surgery and our staff. I will ensure that this is shared with all the staff at Victoria Medical Centre. Kind regards Sheri Titherly Heart of Office Manager
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Review titled dissapointed and frustrated
Rated 1 star out of 5
by Anonymous - Posted on 11 January 2023
I needed to get the results of two tests and the telephone message said to phone between 2pm and 5pm. I duly phoned at 4.20 to receive a recorded message that I was number 12 in the queue. I then waited an hour before the phone was answered! The receptionist was helpful and polite but surely more manpower is needed ! I just try to imagine how difficult an hour's wait for working or elderly and infirm people might be. Sorry but unacceptable service.
Visited January 2023
Review titled Victoria Medical Centre
Replied on 17 October 2023
Thank you for taking the time to give feedback on your encounter with our centre. We value all comments from patients to help us review and improve our service. We are sorry you were dissatisfied with your encounter with our Practice. If you would like to discuss this matter further please do contact us via our surgery complaints inbox on sxicb-esx.vmccomplaints@nhs.net so we can investigate your concerns in more detail Kindest regards, Compliance Team