Valens Medical Partnership
Morpeth Surgery, Wellway, Morpeth, NE61 1BJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful surgery
Rated 1 star out of 5
by Jamie - Posted on 27 March 2024
Needed to see a doctor on Monday on the advice of a pharmacist. Filled in their online form saying I’d get a response within 48 hours. 60 hours later get what looks like an automated response saying my request had been reviewed and to go to a pharmacist. Impossible to get through to them on the phone
Visited March 2024
Valens Medical Partnership has not yet replied.
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Review titled Abysmal practice
Rated 1 star out of 5
by Anonymous - Posted on 12 March 2024
Multiple surgeries sitting empty whenever you enter; no answer to phone calls, often waiting 40-50mins plus to get an answer. I've been refused to pre-book non-urgent appointments which is ridiculous, the doctor asked me to come back in 2 weeks but due to the useless, 'first one to call in the morning' approach to booking call backs (not even appointments!) it took another 3 days to get an appointment! Been put on meds that required blood test so meds no on repeat, had test 4-5 weeks ago, no feedback, no updated regarding meds, nothing!! Useless practice, more concerned with branding than anything else.
Visited February 2024
Valens Medical Partnership has not yet replied.
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Review titled Disgraceful Service
Rated 1 star out of 5
by Anonymous - Posted on 26 February 2024
So far today I have spent 2 hours 10 minutes on the telephone trying to speak to someone. after that I was told someone will ring me back sometime today what good is that. I am classed as clinically vulnerable. But that does not seem to make any difference. I ended up in hospital the last time because I got nowhere the last time and I do not wish for that to happen again. Absolutely disgraceful service or lack of. It’s obvious that you do not have your patients care.
Visited February 2024
Valens Medical Partnership has not yet replied.
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Review titled New system
Rated 1 star out of 5
by Anonymous - Posted on 27 February 2024
Since Valens have implemented new online system it is now totally impossible to reach Lintonville Surgery via telephone call, hard and frustrating before, but now impossible. They want everyone to submit requests via online system to allow more availability on the phone to vulnerable patients, according to the recorded message you get when you phone. What I want to know, after i waited over 2 hours on the phone attempting to speak to a person to request an urgent blood test, not to be answered, how do they know if im vulnerable or not if they will not pick my call up!!! Ive waited four days now for a reply to the submitted request online, still waiting for practise to respond. Service is worse than abysmal im not suprised a@e departments are overloaded. This new system will cause the death or serious illness of someone. Disgusting disgusting way to run a GP surgery. I worry for the elderly, and vulnerable patients who can not get a reply from this surgery. NHS England should take a look at this practise
Visited February 2024
Valens Medical Partnership has not yet replied.
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Review titled Appalling service
Rated 1 star out of 5
by Jon Fox - Posted on 19 February 2024
I have tried to book an appointment with a practice nurse, but I am then trapped in a loop which actively prevents me from achieving this simple goal. The recent transfer to the Anima system is one of the most inept decisions I have come across. The system does not work and totally fails to take into account patients wishing to see a practice nurse as advised by the surgery. Has nobody had the common sense to check the thing works before releasing it? Anima has all the hallmarks of a 6th form project for a woodworking classes being suddenly tasked to write a program for a medical practice. The whole performance of this practice is nothing short of abysmal, if it were to be a business it would have gone bankrupt long ago. If I was the practice manager, I would have resigned in either shame or frustration. It well deserves it's score of 1/10, if I could score it lower then I would.
Visited February 2024
Valens Medical Partnership has not yet replied.
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Review titled Total joke
Rated 5 stars out of 5
by Anonymous - Posted on 26 February 2024
Tried using the site they said I had to use to book a appointment and it would not work I tried to go in to speak to the receptionist and all I got back from the employee behind the desk was that it was my fault for not using it correctly when I went through it all and showed her it was not my fault it was not working they still said I was doing it wrong and should learn how to do it they had a extremely negative attitude and spoke to me like dirt after asking if I could book a appointment with them I was told it’s not there job and to do it they would need to sit and fill the form in with me I said I would like to do that and try and speak to a doctor I was told they did not have time to do it and I would have to go away and do it at home they refuse to pick up the phone and when they do all you get told is use the app which in fact is a website and not the app they send you the link for they are a joke and I would not recommend them to anyone especially with mental health problems
Visited February 2024
Valens Medical Partnership has not yet replied.
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Review titled Poor patient manner
Rated 1 star out of 5
by Phyllis Claxton - Posted on 19 February 2024
Rheumatology dept sent a letter on the 29th January 2024. Explaining that I would be needing a certain drug for my Rheumatoid arthritis. I went into a total body flare but I was advised by the Freeman Hospital to get in touch with my GP to Prescribe the medication. I asked the pharmacist if she could do that the Answer no I needed to see a GP first. Pain and flare so bad Rheumatology dept said see the GP for the drug before they would see me to see if it was working. Went to Wansbeck Walk in who were really good sympathetic but couldn't prescribe the drug. Rheumatology have sent emails to prescribe the drug but no see the GP Today I got a phone appointment for 28th February. So do they think they are going to leave me more weeks. I can't do daily tasks, or get dressed on my own. The new system has no way of seeing a DR urgently and is not fit for purpose. What I'd like to know what bit of speaking on the phone is going to help me in excruciating pain.
Visited February 2024
Valens Medical Partnership has not yet replied.
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Review titled Just awful.
Rated 1 star out of 5
by Anonymous - Posted on 06 March 2024
I don't ring anymore because you can literally try all day without an answer. You have to fill in their online form then wait for them to respond. There's some straight Yes/no answers which just aren't always appropriate. If you can't fill in the form (not everyone is computer literate) you have to go to the surgery (Let's hope you're physically able) & fill it in there with the help of the receptionist. Presumably in public taking who knows how much time. You then have to wait for an answer, but if you don't have a computer I don't know how you get that. When you do get an appointment it's over the phone even if you request face to face. Not everyone can take calls at work so have to take time off (dinner time at work changes according to need, so times aren't set). Even if you can guarantee your work lunchtime, they ask when you're available then appear to take no notice of that & often call when it's convenient for them, not you, so you miss the call. Even if they retry it's not at the time slot you've specified. You can't just put your working life on hold for them, when they can ring at any time that suits them. I was told a female (Sensitive symptoms) would ring at 6pm but a male rang at 4.30 when I was on the bus. This is only one example. I've had to contact them again on Monday. The response was a specialist (actually a pharmacist) would ring me that day. No-one has so I've had to do another request today. I think the response will be to turn up at a random pharmacy. Really stressful & worrying. I don't explain well on the phone & I think a lot of things are missed when you can't physically see a patient. A doctor actually said that to me at the last face to face appointment I had (a long time ago). There's no understanding or empathy which worsens when a conversation is on the phone, especially given that you're probably already worried & stressed. They're currently sending surveys out asking our opinions on their new logo. Truthfully I can't express how little I care what their logo is, but I'm angry that they're wasting money on this when they could use the money to improve their service. I don't know who the doctors are at my surgery or what they look like. It used to show you photos of the doctors on their website but I don't know if it still does, but is that how you should know who your doctor is? By looking up their photo? I put off trying to contact them now because it stresses me so much to have to suffer this awful system. This of course means that by the time I do my symptoms are worse & I'm so stressed I'm in tears, so could probably express myself better. This system will have disastrous consequences if it hasn't already. As you get older, this is very worrying. They appear to have stopped responding to these reviews once they started to deteriorate, so I don't expect any response. I expect I'll be wrong anyway, but they should know how people feel and I know I'm far from being the only one who feels like this.
Visited February 2024
Valens Medical Partnership has not yet replied.
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Review titled Disappointed
Rated 2 stars out of 5
by Anonymous - Posted on 23 March 2024
Having been over 40 years with Wellway with good service, Valens have been a Nightmare. Knowing how difficult it was to get an appointment, I walked in to the surgery to see if I could sit and wait to see a doctor as I had a bad fall, had serious facial bruising and severe headache. Receptionist looked on the system, shrugged her shoulders, turned her palms up to the ceiling and said she hadn’t any appointments for 7 days and she sent me to the walk in at Ashington where they were very honest with me, I was told I could possibly have a fracture or a bleed and sent me straight to Cramlington in a taxi with a referral and telling me I shouldn’t be driving!! Nine hours later, after being treated well and kept up to date, I left cramlington with a broken nose and concussion. Now seeing a doctor would have had the same result but would most likely have cut out the visit to Wansbeck. Where has the care and empathy gone from Wellway or Valens as we are now known. As a family we have been lucky enough not to have to frequent the doctors so only go when we have a serious problem that needs a docs opinion. That is hard to get !! I know our NHS are stretched to capacity and the amenities in are towns are not even given consideration when new estates are going up like mushrooms, but we need to more consideration when we need medical attention.
Visited January 2024
Valens Medical Partnership has not yet replied.
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Review titled Abysmal
Rated 1 star out of 5
by Anonymous - Posted on 07 February 2024
I have waited for over a month to be able to get an appointment. As someone who works clinically in the NHS doing 13 hour day and night shifts, I am unable to phone at 8am. When I do phone, I am on hold for an hour and then hung up on. I was finally able to secure a phone call appointment through the app, which was scheduled for a certain time, but they actually rang me 4 hours early and I missed the call. Now I can't get in touch with anyone at the practice again.
Visited January 2024
Valens Medical Partnership has not yet replied.