The Willows Practice
Hainault Health Centre, Manford Way, Chigwell, Essex, IG7 4DFContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Willows Practice.
Reviews
-
Review titled Very satisfied
Rated 5 stars out of 5
by Gladwyn Ribeiro Sa - Posted on 26 October 2023
I was treated with respect at the Willow's practice and they accommodated me very well when it was necessary but within their powers. They followed up my treatments and now I'm on the track. I feel confident in their hands.
Visited October 2023
Review titled The Willows Practice
Replied on 10 January 2024
Dear Gladwyn, Thank you for taking the time to share your feedback about your recent experience at our surgery. Please be assured that we value your feedback and will use it to improve our services. We strive to create a positive and welcoming environment for all our patients Kind Regards The Willows Medical centre
-
Review titled Great - Thank you
Rated 5 stars out of 5
by Anonymous - Posted on 01 November 2023
I had a blood test - the blood work was reviewed & I got a text on a Saturday with a necessary prescription for me to collect at pharmacy. Thank you so much for this prompt response, because I felt the worst ever! ..and what a rapid turn around I had with that quick prescription. I am/was Super grateful. Thank you Doctor! So important to Thank you when they get it so right and are fast acting...
Visited October 2023
Review titled The Willows Practice
Replied on 10 January 2024
Dear Patient, The practice appreciates your "Positive" feedback. Reception / admin staff & Clinicians continuously look at ways in improving patient experience. Kind Regards The Willows Medical Practice
-
Review titled Great local practice
Rated 5 stars out of 5
by Benjamin Walker - Posted on 03 October 2023
I recently had a face to face appointment with the GP , she was excellent listening to my reason for being there and acted very professionally
Visited October 2023
Review titled The Willows Practice
Replied on 10 January 2024
Dear Benjamin, Thank you for taking time to leave a review about our service. We really appreciate it and your comment has been shared with the rest of the staff. We hope you continue to remain happy with our service. Kind Regards The Willows Medical Practice
-
Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 September 2023
I have never had any issues with this practice. All the staff are friendly, caring and helpful. The new phone system makes it even easier to actually see a doctor.
Visited September 2023
Review titled The Willows Practice
Replied on 10 January 2024
Dear Patient, Thank you for letting us know of your positive experience at the practice. We do our very best to ensure we deliver the very best patient care. Thank you The Willows Medical Practice
-
Review titled Very professional.
Rated 5 stars out of 5
by robin - Posted on 25 September 2023
Greated with a nice hello from receptionist. Waiting area very clean and bright. Didn't have to wait long to see doctor for my flu and covid jabs. Doctor made me feel relaxed. His manner was very calm and polite. Jabs were quick and painless. Would definitely recommend this practice.
Visited September 2023
Review titled The Willows Practice
Replied on 10 January 2024
Dear Robin, Thank you for your response. I will pass on your gratitude to the team. We will continue to strive on providing this level of care and service to all of our patients. Best Regards The Willows Medical Practice
-
Review titled Very good practice
Rated 5 stars out of 5
by kim mills - Posted on 27 September 2023
Telephoned to ask for telephone consultation. Very polite receptionist took my details and offered me an appointment with a doctor for the same day. Very impressed with the professionalism and consideration of this practice
Visited September 2023
Review titled The Willows Practice
Replied on 10 January 2024
Dear Kim, Thank you for letting us know of your positive experience at the practice. We appreciate your comments and strive to continue providing this level of patient care. The Willows Medical Centre
-
Review titled Great Practice and Good Experience
Rated 5 stars out of 5
by Tony Mansi - Posted on 18 September 2023
I have received, and continue to receive, exemplary treatment, care and advice from my Doctors. They all ‘have time to listen’ when I attend an appointment and I leave knowing I am in the best hands.
Visited September 2023
Review titled The Willows Practice
Replied on 22 September 2023
Dear Mr Mansi, We are pleased to hear that you are so satisfied with the service you have received from our team. We work hard to ensure that our staff are providing the best possible service for all of our patients; our teams work hard to ensure that our patients are seen promptly by our clinical team and are always treated with compassion and respect. We really appreciate you taking the time to share your feedback with us and for trusting us to take care of you. Best Wishes The Willows Medical Practice
-
Review titled Caring practice
Rated 5 stars out of 5
by Zane - Posted on 23 September 2023
From the reception to the doctors professional and caring services The Reception staff are very helpful and cheerful so you know you're in good hands Doctors are helpful and professional answering any questions and relaxing you If there is a problem it has to be the 8.30am phoneing for an appointment that day. To ease the pressure Doctors phone you at home with testvresults etc. Aļ in all I would recommend The Wiĺow Practice
Visited September 2023
Review titled The Willows Practice
Replied on 10 January 2024
Dear Zane, Thank you for taking time to leave a review about our service. We really appreciate your positive views and your comment has been shared with the rest of the staff. We hope you continue to remain happy with our service. Kind regards The Willows Medical Practice
-
Review titled Great Surgery
Rated 5 stars out of 5
by Laraine Ezra - Posted on 04 September 2023
We recently joined your practice. I have been seen twice by one of your GP's and I am very pleased with the care I have been given. Thank you
Visited September 2023
Review titled The Willows Practice
Replied on 22 September 2023
Dear Laraine, Thank you for your response. I will pass on your gratitude to the team. We will continue to strive on providing this level of care and service to all of our patients. Best wishes, The Willows Medical Centre
-
Review titled Improved Practice
Rated 4 stars out of 5
by Anonymous - Posted on 27 September 2023
During the past few months this practice has improved, after getting a new phone system it is now easier to hang on for the receptionist and get either a face to face or telephone appointment of you call at 8.30am
Visited September 2023
Review titled The Willows Practice
Replied on 10 January 2024
Dear Patient, Thank you for letting us know of your positive experience with our new phone system. We appreciate your comments and strive to continue providing this level of patient care. The Willows Practice