The Robert Darbishire Practice
Rusholme Health Centre, Walmer Street, Rusholme, Manchester, Lancashire, M14 5NPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful Service
Rated 1 star out of 5
by David Morrissey - Posted on 20 May 2024
Another month where they have not bothered to send my Repeat Prescription, even though requested over 2 working days ago - Last week issued me Penacillin when allergic to it and tried to say I never told them. Soon see how the medical board sees it
Visited May 2024
Review titled The Robert Darbishire Practice
Replied on 28 May 2024
Dear Mr Morrissey, Thank you for taking the time to leave feedback. As this is now an ongoing complaint that is currently under investigation, we cannot make any comment about the issues that you raise. Please be assured we are investigating your concerns. Regards Debra Patient Complaints Officer
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Review titled Bad
Rated 1 star out of 5
by Anonymous - Posted on 15 May 2024
Receptionists are rude they didnt let me book in my baby using the nhs number when other practices do it he wasnt even old enough to be registered and it was important ive now tried to register him and theyre taking forever so i still cant get him seen. Even when you get an appointment your waiting for ages before you get seen. I don’t recommend at all
Visited May 2024
Review titled The Robert Darbishire Practice
Replied on 28 May 2024
Dear Anonymous, Thank you for taking the time to leave feedback for the practice. I am sorry to read that you are unhappy with the level of service you received. As this is a public forum, I can't go into details on here, but if you would like me to investigate the points you raise, please complete our feedback form on our website https://rdp.org.uk/form/feedback/ Many thanks Debra Patient Complaints Officer
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Review titled Amazing and Efficient Practice
Rated 5 stars out of 5
by AAC - Posted on 13 May 2024
This Practice was welcoming. It was easy to use the online system to book an appointment as I found the website is super efficient. The appointment booking and texting service was very efficient and helpful. I was seen by a physician immediately and I really appreciated the prompt service with minimal waiting time. Staff were amazing, professional and very helpful in booking my next test and appointment. Clinician and the practitioner I saw were very caring and provided good advice, made prompt referrals and choice of options with management plan were offered. This Practice always sends me reminder text to re-book appointments for my long term conditions screening and review which is a brilliant service and helped me to keep on top of managing illness.
Visited May 2024
Review titled The Robert Darbishire Practice
Replied on 28 May 2024
Dear AAC, Thank you for taking the time to leave such positive feedback regarding our practice. It is always good to hear that our patients are happy with the service that we provide and all staff try to make any contact a positive one. I will pass on your comments to the staff. Best wishes Debra Patient Complaints Officer
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Review titled Amazing
Rated 5 stars out of 5
by Sumit Chaturvedi - Posted on 09 April 2024
Recently had a problem with my eye. Heard back a couple of hours after filling out the appointment form. My problem was resolved quickly and smoothly. Can't complain as everything went perfectly.
Visited April 2024
Review titled The Robert Darbishire Practice
Replied on 25 April 2024
Hi Sumit, Thank you for taking the time to leave such great feedback about the service you received at the practice. We have staff who are passionate about giving our patients the best service practical with every form of contact that is made. I will pass your comments on. Many thanks Debra Patient Complaints Officer
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Review titled Excellent advice and support
Rated 5 stars out of 5
by Mel Ainscow - Posted on 10 April 2024
I had another consultation with a GP today regarding an on-going problem. As always I was delighted with the quality of the advice and support I received, and by the pleasant way in which I was addressed. Knowing the pressures faced by the service, the work of the folks in this practice is inspirational.
Visited April 2024
Review titled The Robert Darbishire Practice
Replied on 25 April 2024
Hello Mel, Thank you for taking the time to leave such a lovely feedback about the service you receive at The Robert Darbishire Practice. Always lovely to hear! I will pass on your comments to the staff. Thanks again Debra Patient Complaints (& Compliments!) Officer
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Review titled Reliable practice
Rated 5 stars out of 5
by Suheir - Posted on 07 March 2024
Minimal waiting time .. very clean and tidy clinic .. the doctor handled my case with great concern and in a professional way … I felt I am in good hands ..
Visited March 2024
Review titled The Robert Darbishire Practice
Replied on 07 March 2024
Dear Suheir, Thank you for your feedback. We appreciate your positive comments and that you can see how much effort we go to trying to make the practice a clean and safe environment for everyone. It's nice to read that you feel you are in good hands with the care you receive at the practice. We strive to offer the best possible service and care for all of our patients. I will pass on your lovely comments to all the staff. Many thanks Debra Patient Complaints Officer
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 29 March 2024
Lovely staff. Friendly. Explained the procedure well and made me feel very comfortable. Thank you. Also amazed at the access. On the same day I requested.
Visited March 2024
Review titled The Robert Darbishire Practice
Replied on 25 April 2024
Thank you for leaving such a positive review about the practice. Its good to know we are meeting the standards that our patients expect.
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Review titled Really good GP might be the best in Manchester
Rated 5 stars out of 5
by Sabz - Posted on 15 March 2024
Really good GP, online service is great easy to use. Contacted through a call same day and if face to face needed you will get an appointment. Seen on time. Drs are nice and friendly, easy to speak to. Love how you can send videos or pictures of the issue and the 4 hour SLA is amazing. Other Drs need to follow this GP practice as its one of the best. Easy to get repeat prescriptions and appointments.
Visited March 2024
Review titled The Robert Darbishire Practice
Replied on 25 April 2024
Hi Sabz, Thank you for taking the time to feedback. Wow! What lovely words to read about the practice and staff. I will make sure to pass your comments on. Debra Patient Complaints (&Compliments!) Officer
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Review titled Good Experience apart from Reception
Rated 5 stars out of 5
by Anon - Posted on 03 May 2024
I have always highly rated the service at this practice but the receptionist on 3rd May in the afternoon was so slow and I waited 20 minutes in the queue luckily I had a double appointment and the health care professional I was seeing rang me whilst still in the queue as I was late. I was seen but a patient further up in the queue was made to rebook. There needs to be more reception staff at busy times as wanted appointments are costly for both the practice and patients when it isn't their fault. I had excellent experience from the health care professional I saw. Please don't let poor reception spoil what is a good practice
Visited March 2024
Review titled The Robert Darbishire Practice
Replied on 28 May 2024
Dear Anon, Thank you for taking the time to leave your feedback. We welcome any comments that patients make, whether they be positive or negative. I am sorry that your experience wasn't all positive. We try and tailor the staffing levels to what we believe will our busiest times but sometimes, things intervene that mean we are not able to do this. We have short notice of staff absence but also recently, we have had a number of new members of the reception team who are learning an important but complex role. I will take the issue you raise up with the officer manager and see what we can do to prevent delays, where possible. Thank you again. Best wishes Debra Patient Complaints Officer
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Review titled Bad service
Rated 3 stars out of 5
by Anthony Joseph Gallagher - Posted on 09 February 2024
I spoke with a GP yesterday concerning a swelling on my hand and was told to get back today if the swelling worsened and could be prescribed antibiotics. The problem worsened and I got in touch only to be told nobody could speak to me due to staff shortages. Being Friday today I now have to wait until at least Monday to get my problem addressed. Not happy.
Visited February 2024
Review titled The Robert Darbishire Practice
Replied on 20 February 2024
Dear Mr Gallagher, I appreciate you taking the time to leave the review. I can see that you were able to make an appointment on 9th February, first of all via telephone and then in person. We hope this resolved your issue on the day. We did experience a very high and unexpected absence rate of staff that day which was beyond our control. In these circumstances we will text our patients advising that if they have an urgent medical issue to either call 111 or attend an NHS walk-in centre. If you would like to speak us further about this, contact us via our website feedback form https://rdp.org.uk/form/feedback/ Kind regards Debra Patient Complaints Officer