The DE Parys Group
DE Parys Group, 23 DE Parys Avenue, Bedford, Bedfordshire, MK40 2TXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Frustrated
Rated 1 star out of 5
by Anonymous - Posted on 07 May 2024
Today was to be my appointment having booked it a few weeks ago. Just after eight this morning I get a phone call cancellng it. Now I’ve had to rearrange it!! My daughter also has a lesion on her face and four different doctors have all given her a different diagnosis!! She has already been misdiagnosed with a migraine when in fact she had a stroke (some time ago) So forgive me if I don’t have much faith in the health service. Patients are being failed.
Visited May 2024
Review titled The DE Parys Group
Replied on 07 May 2024
Thank you for taking the time to share your experience. We are sorry to hear that your recent encounter was not up to your expectations. We take all feedback seriously and we apologise for any inconvenience of frustration you may have been subjected to.
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Review titled Brilliant service all round
Rated 5 stars out of 5
by Sonya - Posted on 16 May 2024
From the GPs, to the nurses and admin staff I have received a first class service- accessing the GPs has been no problem. The GP made an urgent referral and contacted me quickly with results to put my mind at ease.Admin staff have gone extra mile too and been empathic in approach. They took time to find me an appointment understanding how anxious I was.The nurse also went above and beyond and asked a GP to check something there and then rather than me have to wait.Thank you!!
Visited May 2024
Review titled The DE Parys Group
Replied on 17 May 2024
Thank you for taking the time to leave a review. Everyone at The De Parys Group strive to provide an excellent patient experience.
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Review titled Dr palenredy
Rated 5 stars out of 5
by Rosemary isabel gaye parker - Posted on 18 April 2024
My consultation with gp on saturdqy 13th april waa extremely worth while and very supportive. Felt very comforted and supportive by her approach
Visited April 2024
Review titled The DE Parys Group
Replied on 29 April 2024
Thank you for taking the time to leave a review. Everyone at The De Parys Group strive to provide an excellent patient experience.
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Review titled Prompt Response By Reception
Rated 4 stars out of 5
by Bola A - Posted on 05 March 2024
I was very happy and glad with how I was attended to on the phone, by the reception staff, at the De Pary’s Avenue Surgery today, the 5th of March 2024 at 5.10pm. I had an urgent prescription request. The lady who attended to me, whose first name starts with an S, (as I am not allowed to mention names), was very courteous and helpful. She left the reception desk thrice to speak to the Pharmacist on my behalf. I give her a 5*. She is an extremely diligent member of staff worthy of emulation.
Visited March 2024
Review titled The DE Parys Group
Replied on 29 April 2024
Thank you for taking the time to leave a review. Everyone at The De Parys Group strive to provide an excellent patient experience.
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Review titled Will be leaving this practice! Uncaring
Rated 1 star out of 5
by Jason Hill - Posted on 11 March 2024
Attending the surgery with my mum who has dementia, the receptionist couldn’t help with what room we were going in. Going upstairs we had the choice of a number of doors and not knowing which one to go in. No empathy for my mum or support for me. Asking for help and an understanding, this wasn’t given just told it’s going to get worse. Uncaring, no empathy and felt rushed. We gained nothing from going to the surgery and not even a signpost to help us. Just more upset and confusion.
Visited March 2024
Review titled The DE Parys Group
Replied on 29 April 2024
Thank you for taking the time to share your experience. We are sorry to hear that your recent encounter was not up to your expectations. We take all feedback seriously and we apologise for any inconvenience or frustration you may have been subjected to.
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Review titled Pharmacy poor
Rated 3 stars out of 5
by Lee Hendy - Posted on 19 March 2024
I had an issue with the alteration sizing of my medication. I was short changed with it, so instead of being 100ml, I got 60 mg. Why when I have to pay for prescriptions does it have to be me that loses out in this? It would of be fair to adjust to 120ml.
Visited March 2024
Review titled The DE Parys Group
Replied on 29 April 2024
Thank you for taking the time to share your experience. We are sorry to hear that your recent encounter was not up to your expectations. We take all feedback seriously, and we apologise for any inconvenience or frustration you may have been subjected to.
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 19 December 2023
I joined the surgery many years ago and was staffed by very good doctors, but now this surgery really feels like a waste of taxpayer money. The reception staff are particularly rude as the surgery remains without a practice manager.
Visited December 2023
The DE Parys Group has not yet replied.
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Review titled Partners should hang their heads in shame
Rated 1 star out of 5
by Anonymous - Posted on 17 November 2023
Yet again on phone for over an hour waiting in queue. Would help if said how many in queue as just feel no one answers phone! Certainly when visit practices apart from De Parys as quiet as the grave. Is it a call centre who does not answer? Put phone down as rang at 11 after expected long delays so certainly something not right. Utterly disgraceful! And when you consider for unwell people a complete joke!
Visited November 2023
The DE Parys Group has not yet replied.
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Review titled Can't even speak to anyone.
Rated 1 star out of 5
by Gareth - Posted on 28 November 2023
One would normally expect to be able to speak to someone at a GP surgery right? It might take a while to get through on the phone, but we understand that. What I didn't expect is what happened when may partner and I tried to call them... we navigated the menus and then were put on hold. About 53 minutes later the phone system hung up on us. That's right... even being patient and willing to wait isn't enough anymore, we just could not get through.
Visited September 2023
The DE Parys Group has not yet replied.
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Review titled Friendly helpful GP Practice
Rated 5 stars out of 5
by Jill M - Posted on 27 April 2023
Wrote an E-Consult. Had a text message the next day saying a GP would call me. I went into the Surgery to ask if I could be called at a certain time. The Receptionist was very helpful and friendly. GP called me on the day in question, he was extremely helpful, professional and informative. I was very happy with the outcome. Thank you so much.
Visited April 2023
Review titled The DE Parys Group
Replied on 29 April 2024
Thank you for taking time to leave a review. Everyone at The De Parys Group strive to provide an excellent patient experience.