Sutton Benger Surgery
Chestnut Road, Chippenham, Wiltshire, SN15 4RPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 April 2024
I was able to select an appointment time and date that suited me. My doctor was fantastic and my consultation was helpful. I had any worries addressed and everything was explained clearly. Excellent service.
Visited April 2024
Review titled Sutton Benger Surgery
Replied on 15 April 2024
Dear Patient, Thank you for sharing your experience! We are pleased to hear that scheduling was convenient for you and that you found your consultation helpful. We really appreciate your kind words. Best Regards, Julie Taylor - Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by Juliet - Posted on 12 April 2024
The reception staff were friendly, attentive and efficient. I also received a useful link for locating the surgery. The doctor was also friendly and efficient. He had a reassuring manner and good listening skills. He explained his findings well and gave good advice.
Visited April 2024
Review titled Sutton Benger Surgery
Replied on 15 April 2024
Dear Juliet, Thank you for your positive review! We are pleased to hear about your positive experience with our reception staff and doctor. We strive to provide a friendly and efficient service, along with effective communication and care. We really appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Good Doctor
Rated 4 stars out of 5
by Emma Jones - Posted on 19 April 2024
I visited the Sutton Benger surgery on the 18/04/24 , and the doctor had time he listened and explained in detail , he was very re assuring , there needs to be more doctors like I saw , because that's what we need.
Visited April 2024
Review titled Sutton Benger Surgery
Replied on 30 April 2024
Dear Emma, Thank you for sharing your experience with us! We are pleased to hear that you found our doctor at the Sutton Benger surgery to be attentive, thorough, and reassuring. We are very grateful for your kind feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Caring practice
Rated 4 stars out of 5
by B Land - Posted on 25 April 2024
I did have to wait for 2weeks to get a face-to-face appointment but it was worth the wait. The doctor was a good listener and gave me the time to air my concerns, before suggesting solutions. There is nothing to compare to talking to a doctor in person, it is just a shame that it is so difficult to achieve nowadays. It would be much better if we could contact Sutton Benger surgery directly by phone.
Visited April 2024
Review titled Sutton Benger Surgery
Replied on 30 April 2024
Dear B Land, Thank you for sharing your experience with us. We are pleased that your face-to-face appointment with our doctor was beneficial, despite the wait. Your feedback about direct phone contact is duly noted, and we will continue to work to enhance our communication channels for better accessibility. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by Drivet - Posted on 16 April 2024
Surgery was clean although it was late in the day. Reception person was polite and friendly. The doctor was seen at the appointment time. Would recommend.
Visited March 2024
Review titled Sutton Benger Surgery
Replied on 18 April 2024
Dear Patient Drivet, Thank you for your positive review! We are pleased to hear that you found our surgery clean and our staff polite and friendly. We really appreciate your feedback. Kind regards, Julie Taylor - Operations Manager
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Review titled Reassured Sutton Benger
Rated 4 stars out of 5
by P. Ratcliffe - Posted on 19 March 2024
I had a recent consultation with GP I felt listened to and reassured especially after the consultation I received an email with a link to read up on my diagnosis I would like to add that the service at the pharmacy is excellent
Visited March 2024
Review titled Sutton Benger Surgery
Replied on 21 March 2024
Dear P Ratcliffe, Thank you for sharing your positive experience! We are pleased to hear that you felt listened to and reassured during your consultation. We are also pleased to know that you find our pharmacy service excellent. Patient satisfaction is a priority. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Emali - Posted on 23 March 2024
Very kind, very welcoming and thorough with her checks. Only 15 mins drive from home which was good. Didn't wait for too long until we got seen.
Visited March 2024
Review titled Sutton Benger Surgery
Replied on 25 March 2024
Dear Emali, Thank you so much for your kind review! We are pleased to hear that you found our service welcoming and thorough. It is great to know that our location is convenient for you and that you did not have to wait long to be seen. We appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great
Rated 5 stars out of 5
by Stephen Smith - Posted on 07 March 2024
Doctor spent time discussing things such as the reason for my visit and my current meds and potential changes in meds
Visited March 2024
Review titled Sutton Benger Surgery
Replied on 08 March 2024
Dear Stephen, Thank you for sharing your experience! We are pleased to hear that your doctor took the time to thoroughly discuss your visit reason, current medications, and potential changes. We really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Good nurse
Rated 5 stars out of 5
by Ann - Posted on 09 March 2024
Excellent all very good very helpful nurse.not rushed explained everything that I ask she was excellent .thank you
Visited March 2024
Review titled Sutton Benger Surgery
Replied on 13 March 2024
Dear Ann, Thank you for your excellent feedback! We are pleased to hear that you had a positive experience with our nurse. We really appreciate your kind words. Best Regards, Julie Taylor - Operations Manager
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 09 March 2024
35 minutes queue time to book appointment as standard. When visiting they had no idea about how the NHS treats symptoms so had to show them the NHS website. Told me that it's just something women have to put up with. Awful service. Not caring.
Visited March 2024
Review titled Sutton Benger Surgery
Replied on 13 March 2024
Dear Patient, We are very sorry to hear about your experience and appreciate your feedback. This is not the level of service we strive to provide. If you would like to discuss your concerns further please do not hesitate to contact us at your earliest convenience. We can be emailed at bswicb.php-complaints@nhs.net. Kind Regards, Julie Taylor - Operations Manager