Stanmore Medical Group
5 Stanmore Road, Stevenage, Hertfordshire, SG1 3QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent Care
Rated 4 stars out of 5
by Samantha Orsborne - Posted on 16 April 2023
I recently had a serious reoccurrence of my medical condition, I was in a great deal of pain and the doctors at Stanmore were excellent in helping me with this. Also, in assisting me with a referral I recently needed to hospital. I have received really good care and would like to say thank you.
Visited March 2023
Stanmore Medical Group has not yet replied.
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Review titled Unacceptable customer service
Rated 1 star out of 5
by Anonymous - Posted on 08 March 2023
I called at 09:05am on the 8/3/23 and a female receptionist responded. I asked for a copy of my blood tests and soon after she got my personal information she accessed the system and confirmed that my results are normal. I continued that l would like a copy and she suggested to come by the surgery. I then tried to ask another enquiry,l got interrupted and she raised her voice to me. She continued to talk over my voice raising her voice and she then said " sorry to interrupt but we do not discuss any blood test details.l replied that my enquiry is not related to the blood test but she would not let me finish and put the phone down on my face saying that they do not discuss any details over the phone. This is unacceptable and simply rude. As a patient , l would expect at least my enquiry to be heard rather to be spoken like that when l m not rude myself.
Visited March 2023
Stanmore Medical Group has not yet replied.
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Review titled Poor practice
Rated 2 stars out of 5
by Anonymous - Posted on 10 January 2023
When i first joined the sugery it was brillaint , now its poor im even thinking of change practices , nearly an hour on the phone to be told ring 111 digusting,cant book appointment online every unhelpful doctors and the goverment need to sort your problems out
Visited January 2023
Stanmore Medical Group has not yet replied.
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Review titled Not in delight
Rated 2 stars out of 5
by Anonymous - Posted on 22 January 2023
How can I meet with my GP so that he can diagnose and prescribe urgent treatment for me? Unfortunately, all my attempts to call to Stanmore Medical Group and book an appointment with GP were unsuccessful, nobody has answered me. I called since 8 to 9 am every morning on the 18th, 19th, 20th of January. I would like to visit GP, who I know, trust and prefer to visit.
Visited January 2023
Stanmore Medical Group has not yet replied.
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 05 November 2022
It is hard to believe how terrible the service offered by this organisation is. I thought that Covid-19 is nowhere near the problem it once was so when can we go back to some sort of normality regarding GPs? Trying to get an appointment is ridiculous. I haven't seen a GP for almost 3 years and have had to go private. As for the website and computer systems available for patients, they are incredibly confusing. The worst thing of all is that there is no communication from the organisation to explain what is going on and why things are not back to normal and when they might be. The service provided is what you would expect from a public service where they don't have to work to gain and keep customers - they simply don't care. If it was a private company, they would have to do much better otherwise they would go bust.
Visited November 2022
Stanmore Medical Group has not yet replied.
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Review titled Awful service no management of time
Rated 1 star out of 5
by Anonymous - Posted on 09 November 2022
I booked an appointment for my son today our appointment time was 8.50 we have and a still are in the waiting room waiting to be seen at 10.28 I don’t think it’s acceptable to keep a poorly 5 year old waiting this long each time we’ve spoken to the receptionist she’s told me we are next to go in but others are being called in before us. My last two experiences with this surgery haven’t been great as the last time I called up I was rudely spoken down to on the telephone from the receptionist assuming something that she was not medically trained to do
Visited November 2022
Stanmore Medical Group has not yet replied.
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Review titled Disappointed and confused
Rated 2 stars out of 5
by Anonymous - Posted on 07 October 2022
I called at 8.00 am and waited about 15 minutes for my call to be answered. Offered a telephone consultation the same day but asked for Face to Face appointment due to my disability and got time for later that day. Wrote down briefly for GP what I wanted help with, GP did not seem particularly helpful or concerned and only offered one type of medication for one issue and not interested in anything else I had written down, which therapist had advised me that I needed to see GP about. Don't know why I even bothered going. Was also advised to look on the Practice website for a Fit to Work note but couldn't even find the Practice website as it just went straight to NHS UK.
Visited October 2022
Stanmore Medical Group has not yet replied.
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Review titled Amazing Kind Reassuring
Rated 5 stars out of 5
by carol mcewen - Posted on 24 August 2022
What an amazing experience i had at the St Nicholas Surgery the Nurse i saw for a cervical screening was so reassuring and calming she made the whole experience as painless as possible even putting up with my extremely hairy legs so thank you to her. I would also like to say my telephone review today was lovely what a kind and caring Doctor nothing was to much trouble and what a great listener she was .Thank you to both xx
Visited August 2022
Stanmore Medical Group has not yet replied.
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Review titled A washing machine cycle is quicker than a telephone call!
Rated 2 stars out of 5
by Anonymous - Posted on 07 July 2022
I am trying to book a GP requested blood test, I have been on hold for 37 minutes. My washing machine cycle is 39 minutes. It's not first thing in the morning so there is no excuse for the delay in answering. Not impressed.
Visited July 2022
Stanmore Medical Group has not yet replied.
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Review titled Appalling Standard of Care
Rated 1 star out of 5
by Tony - Posted on 25 June 2022
Despite ringing at 8am every day for the past week, I have still not been able to secure an appointment with a Dr! The receptionist said that they only offer face to face appointments to the elderly or extremely vulnerable and I am just so upset as I don't know what to do? The receptionist also stated that I should go to Lister Hospital and wait to see a Dr there! I really do not want to trouble the busy A&E staff at the hospital when I only need to be examined and seen by a GP, but what choice do I have? This has to be the worst doctors surgery ever and I can't understand why doctors don't allow patients to come in when everywhere else is open now.
Visited June 2022
Stanmore Medical Group has not yet replied.