St. Werburgh Med.Practice
98 Bells Lane, Hoo, St Werburgh, Rochester, Kent, ME3 9HUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Professional
Rated 5 stars out of 5
by Angela Johnson - Posted on 23 September 2023
This practice is friendly efficient organised and professional. Nice experience . O came for a flu jab and it was highly organised without much h hanging around. Appointment time was kept and everyone was extremely friendly.
Visited September 2023
St. Werburgh Med.Practice has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 September 2023
So friendly always happy to help was greeted today with friendly smiles the nurse administered vaccine so lovely had a little laugh and joke I’ve been with the surgery for 16 years and never had any problems
Visited September 2023
St. Werburgh Med.Practice has not yet replied.
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Review titled Improving Practice
Rated 4 stars out of 5
by Anonymous - Posted on 23 September 2023
After being a patient at St werburgh for over 16 years , we've seen some massive changes, in recent years the surgery has been less than perfect , very challenging at times to see a GP. in recent months there has been a vast improvement, both with receptionists an caliber of DRs available. The phone system is awful and always has a message about staff sickness which we can only assume is a chosen message to excuse the long wait for calls to be answered. The Dr's and health workers have been good, recent blood tests and flu jab were carried out exceptionally well as was a speedy referal to a hospital in recent weeks.
Visited September 2023
St. Werburgh Med.Practice has not yet replied.
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Review titled Lack of care
Rated 1 star out of 5
by Pam - Posted on 08 August 2023
Have been trying to get an appointment for days with this surgery. I have been unable to get repeat medication for a chronic diagnosed illness without a gp consultation. Have called again today determined to sort the problem out. Called at 8.45 and was 25 in queue. By 10.49 I was number 1 in the system. At this point the system cut me off for me to start the process again. I have been in the queue since 10.50 and still in the queue. I am appalled, yet again, by this organisations lack of care and its disinterest for patients and patient care. Aspire are not the greatest in my humble opinion and I did not believe they could get any worse unfortunately I was wrong. No surprise our local A & E is overwhelmed, all the peninsular patients are probably all there.
Visited August 2023
St. Werburgh Med.Practice has not yet replied.
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Review titled Excellant organisation for flu injections
Rated 5 stars out of 5
by Robert Mitchell - Posted on 24 September 2023
For flu injection very good, but generally trying to book an appointment is totally another matter. Telephone appointments after 45 min hanging on to suurgery only to be told there were no more available , not once but every time. Very frustrating.
Visited June 2023
St. Werburgh Med.Practice has not yet replied.
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Review titled Great service
Rated 4 stars out of 5
by Anonymous - Posted on 22 July 2022
I’m a Parkinson’s patient and l had to come off my meds as they where upsetting me, l couldn’t get hold of my nurse so l Got hold of my gp. Spoke to him And he got things sorted out for me, and again today they have helped me sort meds. I’m so so grateful for their help, thank you
Visited July 2022
Review titled St. Werburgh Med.Practice
Replied on 17 August 2022
Dear Patient, Thank you for the wonderful review and for taking the time to share your experience with the surgery. Our priority is patient service and we are ecstatic that we met that mark! I'll share your positive experience with the team. Kind Regards, Mohammad Halim Director of Operations
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Review titled The personification of incompetence
Rated 1 star out of 5
by Michael David Waller - Posted on 29 June 2022
Trying to get an appointment at this practice is virtually impossible. Phones are answered by machine, then into a queue, up to an hour wait to find no appointments available. Visit to make an appointment and the receptionist will say book by phone ! Complained about the service to the receptionist who had no interest at all. If this practice were a private business they would go bankrupt with such inept management. with the every increasing population and ageing existing patients the local residents deserve a service that works and delivers. This practice fails at the first hurdle. It would be impossible to recommend their service to anyone. Anybody with a chronic condition would be likely to die first
Visited June 2022
Review titled St. Werburgh Med.Practice
Replied on 17 August 2022
Dear Michael David Waller, Many thanks for your feed back. I would like to personally apologies for any inconvenience's this may have caused. I would appreciate if you could contact the practice and discuss this matter further as we're not able to discuss individual cases here. Again, we here at Aspire Medical Health thank you for your feedback and we will continue to work hard to make the system here as effective as possible. Kind Regards, Mohammad Halim Director of Operations