St John's Medical Centre
High Street, Walsall Wood, Walsall, West Midlands, WS9 9LPContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about St John's Medical Centre.
Reviews
-
Review titled Excellent Medical Centre
Rated 5 stars out of 5
by Anonymous - Posted on 17 July 2022
excellent in all respects. The telephone system is brilliant where you can request a call back to make your appointment and then a member of the reception staff will call you back to make the appointment. First class reception team, first class GP's
Visited July 2022
Review titled St John's Medical Centre
Replied on 23 July 2022
Thank you for your positive feedback. We have found that the call-back service has been welcomed by many patients. Angela Timms Practice Manager
-
Review titled Fantastic staff
Rated 5 stars out of 5
by Geoff - Posted on 15 July 2022
Great staff who looked after the patients during very tough times and still do so today thank you for everything
Visited July 2022
Review titled St John's Medical Centre
Replied on 23 July 2022
Thank you for your feedback and appreciation of the services offered by the practice. Angela Timms Practice Manager
-
Review titled Blood test
Rated 4 stars out of 5
by Earl Ebanks - Posted on 15 July 2022
Happy with booking a appointment,extremely happy with the staff who had taken my blood On line ordering for the prescription was very easy to complete
Visited July 2022
Review titled St John's Medical Centre
Replied on 23 July 2022
Thank you for your feedback. I am pleased to learn of your positive experience at your blood test appointment and ordering your prescription on line. I will feedback to the staff concerned. Angela Timms Practice Manager
-
Review titled Rude receptionists
Rated 1 star out of 5
by Anonymous - Posted on 15 July 2022
Having waited 30 mins to get through to book a prescription review at their request, only to be met by a very rude and sarcastic receptionists who informed me they hadn’t got any more appointments and to ring back next week !! I explained that it had taken me 30 mins to get through and that I work full time so it wasn’t easy to just “call back next week “ to be told “ Doctors can’t help retiring and I work too” ! . I haven’t rung up to be insulted or to discuss doctors retirement arrangements, I would just like to book an appointment. Why can’t this practice offer solutions rather than problems . Terrible attitude which wouldn’t be tolerated in a business environment.
Visited July 2022
Review titled St John's Medical Centre
Replied on 23 July 2022
I am sorry to learn of your experience when trying to book a prescription review and for the distress this has caused. It is never our intention to upset our patients and we always strive to provide the best possible service. Please contact me at the Practice so that I can investigate your concerns further and help improve our patient experience. If I am not available please leave contact details and I will be in touch.
-
Review titled Very poor practice
Rated 1 star out of 5
by David Shakespeare - Posted on 15 July 2022
Doctor tried to proscribe medication which they had recently taken me off because it was not doing anything. Secondly had lost or misplaced test results and I have not had any correspondence to say they have materialised so will have to try to book another appointment
Visited July 2022
Review titled St John's Medical Centre
Replied on 23 July 2022
I am sorry you are not happy with the service provided by the practice. Further to our telephone conversation, I am writing to inform you that I will be in touch further to investigate the concerns you have raised. Angela Timms Practice Manager
-
Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 27 July 2022
GP teleconsult: fantastic service - extremely knowledgeable, friendly helpful doctor who spent time explaining all the treatment options and helped me choose the best one for me. Highly recommended.
Visited July 2022
Review titled St John's Medical Centre
Replied on 09 August 2022
Dear Patient, Thank you for your positive response. I am pleased to learn you felt you had a fantastic service. Your response has been shared with the Practice team. Yours sincerely Angela Timms Practice Manager
-
Review titled Poor service.
Rated 1 star out of 5
by Brenda pemberton - Posted on 15 July 2022
The practice seems to have barricaded itself in against those they are meant to serve. Really difficult to actually contact the surgery despite the notices it can be contacted by phone, email or visit. The surgery appears to be doing everything it can to avoid patients. A very unhappy patient!!
Visited July 2022
Review titled St John's Medical Centre
Replied on 23 July 2022
Further to our telephone conversation, I write to inform you that I have sent a notification of your wishes to the doctor concerned. I also sincerely apologise for stress this has caused you. Please do not hesitate to contact me if I can be of further assistance. Angela Timms Practice Manager
-
Review titled signing a letter
Rated 5 stars out of 5
by brian somerfield - Posted on 25 July 2022
i left a letter on the 20/06/22 for a doctor to sign,i have dailey to see if it add been sighn,told i will be 27 days before its signed,i have rang constantly but still not sign, i have terminal cancer and trying to get my affairs in order, i donot know what to do next.
Visited June 2022
Review titled St John's Medical Centre
Replied on 09 August 2022
Dear Mr. Somerfield, Further to our telephone conversation today, I am writing to apologise on behalf of the Practice for the delay in you receiving your completed document and for the distress this has caused. As discussed, we are in the process of recruiting doctors who will be able to help with such requests in future. We will also be looking into the possibility of prioritising such urgent requests in an effort to ensure other patients, in a similar situation, do not have the same experience. Please do not hesitate to contact me if I can be of further assistance. Yours sincerely, Angela Timms Practice Manager