Shelley Manor Holdenhurst Medical Centre
Beechwood Avenue, Bournemouth, Dorset, BH5 1LXContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Shelley Manor Holdenhurst Medical Centre.
Reviews
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Review titled Excellent Practice
Rated 5 stars out of 5
by Olivia Tyler-Moore - Posted on 05 October 2022
In this very uncertain world we find ourselves in and with all the cuts and restrictions imposed on services, I have found Shelley Manor has tried very hard to continue with its excellent personable service. They have been attentive and certainly dealt my health issues giving me confidence in not only my surgery, but my GP, who never failed to follow up on my wellbeing. I consider myself lucky to be with this practice.
Visited September 2022
Review titled Shelley Manor Holdenhurst Medical Centre
Replied on 07 October 2022
Dear Mrs Tyler-Moore The practice thanks you for your kind comments re your experience of the surgery. I will forward your feedback to the team at our next staff meeting. Kind Regards Michelle Deary Operations & HR Manager
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Review titled Good Surgery!
Rated 5 stars out of 5
by Anonymous - Posted on 05 October 2022
Although at times hard to get a quick appointment overall this surgery is doing their best to look after their patients. You can get a quick appointment if it is regarding an urgent issue! Doctors, nurses and receptionists are very professional and I always feel treated with respect and dignity
Visited August 2022
Review titled Shelley Manor Holdenhurst Medical Centre
Replied on 07 October 2022
Dear Patient Thank you for your kind feedback. We offer routine telephone and face to face appointments in advance with a patient's usual GP up to four weeks in advance and acute on the day appointments both morning and afternoon. Appointment demand fluctuates for various reasons, but we do regularly review appointment availability and make changes where we can. We always appreciate feedback, thank you again for taking the time to post a review and i will forward your comments onto the team. Kind Regards Michelle Deary Operations & HR Manager
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Review titled Great care and concern despite the pressures
Rated 5 stars out of 5
by Anonymous - Posted on 05 October 2022
I was off sick with stress from work and my GP was very supportive and looked after me for the whole of 6 months. I felt cared for and that I matter, despite the pressures in the NHS. Being allocated one GP throughout also helps. I would recommend them in a heartbeat!
Visited August 2022
Review titled Shelley Manor Holdenhurst Medical Centre
Replied on 07 October 2022
Dear patient Many thanks for your lovely review. Continuity of care is important to the practice and our patients. Pleased to read of your positive experience. Kind Regards Michelle Deary Operations & HR Manager
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Review titled Friendly, caring doctors
Rated 5 stars out of 5
by Kate - Posted on 05 October 2022
Once you get through the telephone system you get very good service. You can see a doctor or nurse practitioner on the same day if it’s urgent (not always your allocated GP). The phone system operates a queuing system so you know how long you’re waiting or if it’s urgent you can go and make an appointment in person. The doctors are friendly and caring. There’s a very good Day Lewis pharmacy on site and they’ll send a prescription straight down there if you need one.
Visited August 2022
Review titled Shelley Manor Holdenhurst Medical Centre
Replied on 05 October 2022
Good afternoon Kate Thank you for taking the time to leave a review today. As a practice we welcome all feedback as it helps us improve the service we provide to our patients. Since the installation of our new telephone system last year feedback has for the most part been very much improved. We constantly review waiting times and have recruited additional members to our team to help. Thank you again for the kind comments. Regards Michelle Deary Operations & HR Manager
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Review titled Nice welcome
Rated 5 stars out of 5
by Nadjia - Posted on 05 October 2022
I went to the surgery for the first time. Everyone was nice smiling and helpful. I have explain why I was there and they find ne the GP suitable fir my problem. I had an appointmentquite shortly after my first visite. I saw the GP she was very understanding. I am very happy with my traitement and all the help I had from my surgery. 5*
Visited August 2022
Review titled Shelley Manor Holdenhurst Medical Centre
Replied on 05 October 2022
Good afternoon Nadjia Many thanks for your very kind review following your recent first visit to the practice. Your comments will be forwarded on to the team. Kind Regards Michelle Deary Operations & HR Manager
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Review titled Good practice but like all of the nhs, under pressure
Rated 4 stars out of 5
by Mum of 2 - Posted on 21 August 2022
I find most of the staff, nurses and doctors try their best for their patients. Some are more patient and efficient than others, some are kinder than others - because they are human. I have always found the treatment I received to be good and caring.
Visited August 2022
Review titled Shelley Manor Holdenhurst Medical Centre
Replied on 22 August 2022
Dear Patient Thank you so much for taking the time to leave a review, i will forward your kind comments on to the team. Michelle Deary Operations & HR Manager
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Review titled Well organised.
Rated 5 stars out of 5
by Anonymous - Posted on 05 October 2022
Polite and well informed staff that were happy to help and put you at ease. Doctors “bedside manner” was excellent.
Visited August 2022
Review titled Shelley Manor Holdenhurst Medical Centre
Replied on 05 October 2022
Dear Patient Many thanks for taking the time to post your very kind review. I will make the team aware of your comments at our next team meeting. Kind Regards Michelle Deary Operations & HR Manager
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Review titled Friendly, helpful practice
Rated 5 stars out of 5
by Ray westrop - Posted on 05 October 2022
All the staff are very friendly and helpful. All of the doctors I have seen have been kind, efficient and pleasant. The practice itself is very clean and very well maintained. I would recommend to everyone.
Visited July 2022
Review titled Shelley Manor Holdenhurst Medical Centre
Replied on 07 October 2022
Dear Mr Westrop Thank you for taking the time to leave your kind review, the team welcome all feedback and i will forward your comments on to them. Kind Regards Michelle Deary Operations & HR Manager
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Review titled Very helpful
Rated 4 stars out of 5
by Anonymous - Posted on 05 October 2022
The asthma clinic is very good when I am called in the nurse is really nice changed my meds When occasionally I had need of Dr managed to see one not my own but I understood
Visited July 2022
Review titled Shelley Manor Holdenhurst Medical Centre
Replied on 05 October 2022
Dear patient Thank you for taking the time to leave a review today. I will pass your kind feedback onto the asthma clinic nursing team. Kind Regards Michelle Deary Operations & HR Manager
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Review titled Good practice
Rated 4 stars out of 5
by Margi - Posted on 06 October 2022
Very good in an emergency situation , you get prompt appointments at the hospital . It does take several weeks to see a dr if it’s not urgent sadly but that’s the same as other Dr s I’m sure . Overstretched but when you do see a Dr they are very good .
Visited June 2022
Review titled Shelley Manor Holdenhurst Medical Centre
Replied on 07 October 2022
Dear Margi Thank you for taking the time to leave a 4-star rating and your complimentary review. Demand for appointments is always great but we do review the appointments system regularly and implement any changes we can to improve the service we provide. I will pass your feedback onto the team. Thanks again Michelle Deary Operations & HR Manager