Shelley Manor Holdenhurst Medical Centre - Ratings and reviews
Reviews
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Review titled Very helpful practice
Rated 5 stars out of 5
by Keith & Jean Read - Posted on 05 October 2022
Both my husband & I have had two occasions recently where we needed to see a G.P. & we called at Shelley Manor early in the morning & were given appointments the same day. Both of us were very satisfied with the treatment. We have recommended our family to use this practice.
Visited September 2022
Review titled Shelley Manor Holdenhurst Medical Centre
Replied on 05 October 2022
Good afternoon Mr & Mrs Read Thank you for your recommendation and your very kind review i will forward your comments onto the team at our next meeting. Kind Regards Michelle Deary Operations & HR Manager
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Review titled Very good practice
Rated 5 stars out of 5
by Jenny s - Posted on 05 October 2022
I have injections every 3 months always very pleasant and caring I always get my appointment on time medication spot on. The reception team are very helpful any queries they will find out for you
Visited September 2022
Review titled Shelley Manor Holdenhurst Medical Centre
Replied on 05 October 2022
Good afternoon Jenny Many thanks for your kind review today i will forward your comments onto the team at our next staff meeting. Kind Regards Michelle Deary Operations & HR Manager
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Review titled Remarkable and responsive service
Rated 5 stars out of 5
by Anonymous - Posted on 07 October 2022
I was in a bit of a panic as I had an infection and was leaving to go on holiday that evening. They prescribed the antibiotics and got them dispensed the same day. Marvellous.
Visited September 2022
Review titled Shelley Manor Holdenhurst Medical Centre
Replied on 10 October 2022
Dear Patient Thank you for your 5-star review, so pleased you were happy with the service received following your recent experience with the practice. Kind Regards Michelle Deary Operations & HR Manager
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Review titled A brilliant practice
Rated 5 stars out of 5
by John F - Posted on 05 October 2022
Having had a challenging year with an accident injury in September 2021 followed by surgery in November then being diagnosed with cancer at the start of 2022 I cannot fault the care and professional support by all the staff at Shelley Manor Medical Centre. They helped me get through the worst period of my life. Always responsive and willing to go that extra mile to help. Thank you all.
Visited September 2022
Review titled Shelley Manor Holdenhurst Medical Centre
Replied on 07 October 2022
Dear John Thank you for your lovely review, pleased to read you are happy with the service the practice has given to you. I will pass your comments on to the team. Kind Regards Michelle Deary Operations & HR Manager
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Review titled Excellent practice.
Rated 5 stars out of 5
by Seb - Posted on 05 October 2022
Popped into the Surgery in the morning and appointment arranged promptly for afternoon. Was seen by Nurse Practioner for two matters, the latter of which resulted in us nipping up to see a Doctor. Marvelous service! Thank you to all the staff.
Visited September 2022
Review titled Shelley Manor Holdenhurst Medical Centre
Replied on 05 October 2022
Good afternoon Seb Thank you very much on behalf of all of the team for your kind comments. Kind Regards Michelle Deary Operations & HR Manager
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Review titled Efficient friendly service
Rated 5 stars out of 5
by Anonymous - Posted on 05 October 2022
I’ve always been able to book an appointment in a timely fashion & staff are professional & friendly
Visited September 2022
Review titled Shelley Manor Holdenhurst Medical Centre
Replied on 05 October 2022
Dear Patient We appreciate you posting a review of your recent experience with the practice. I will forward your comment onto the team. Kind Regards Michelle Deary Operations & HR Manager
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Review titled Disappointed
Rated 1 star out of 5
by Anonymous - Posted on 22 September 2022
I attended for my visit today and was told it had been cancelled. I had not been informed. The receptionist didn't apologise. She obtained an appointment for me, late, and I missed work because of it. And I work for the NHS myself. The doctor was offhand and uncaring. Not interested in me at all. Depressing.
Visited September 2022
Review titled Shelley Manor Holdenhurst Medical Centre
Replied on 04 November 2022
Dear patient Thank you for taking the time to leave a review. I was sorry to read your recent appointment had been cancelled and you had not been notified. Unfortunately, from time to time we do have to make changes / cancel appointments due to sickness, but we always try to contact the patient to inform them and try to re-book the appointment. As you have posted your review anonymously i cannot look into what happened on this occasion but if you would like to call me at the surgery i would be happy to look into this in more detail as well as discuss your consultation. Kind Regards Michelle Deary Operations & HR Manager
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Review titled Great service from clinician
Rated 5 stars out of 5
by Dave W - Posted on 06 October 2022
I was suffering from an ear ache, arranged an appointment with a clinician the same day. She diagnosed an infection immediately and sent a prescription directly to the adjoining pharmacy. Cleared it up in a few days.
Visited September 2022
Review titled Shelley Manor Holdenhurst Medical Centre
Replied on 07 October 2022
Dear Dave Many thanks for your 5-star review and sharing your recent experience at the practice. The team appreciate your kind comments. Kind Regards Michelle Deary Operations & HR Manager
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Review titled Caring Doctors
Rated 5 stars out of 5
by Alan Williamson - Posted on 05 October 2022
I have always received a good service from both the doctor's, medical professionals and the practice support staff. Everything is explained and all avenues are explored, when dealing with my health issues. I am never talked down to.
Visited September 2022
Review titled Shelley Manor Holdenhurst Medical Centre
Replied on 05 October 2022
Dear Mr Williamson Lovely feedback, thank you for taking the time to leave it, all of the team work extremely hard to provide the best possible care and service they can to our patients. I will pass your review comments onto them. Kind Regards Michelle Deary Operations & HR Manager
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Review titled Good Doctors
Rated 4 stars out of 5
by Anonymous - Posted on 10 October 2022
I phoned the surgery to get an appointment with a lady doctor and was given an appointment four weeks ahead . On thinking about what was wrong with me, I decided I would like to have a telephone conversation with a doctor and was told I couldn’t have one until three weeks time. Then I had to explain to the receptionist, in detail, why I wanted some advice sooner and was given a next day appointment. The Doctor was extremely helpful and put me at my ease. So my review would be that once you get past the receptionist the Doctor is great.
Visited September 2022
Review titled Shelley Manor Holdenhurst Medical Centre
Replied on 12 October 2022
Dear patient Thank you for taking the time to leave a review. Our reception team book routine appointments with a patient's usual GP several weeks in advance for both telephone and face to face appointments. If a patient feels an appointment is not routine and perhaps needs to be seen sooner out team can book an on the day more urgent appointment and i am pleased to read this did happen in your case. I will make the team aware of your feedback at our next team meeting. Kind Regards Michelle Deary Operations & HR Manager