Rushden Medical Centre
Adnitt Road, Rushden, Northamptonshire, NN10 9TRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled dismissive inconsiderate behavour
Rated 2 stars out of 5
by Anonymous - Posted on 20 June 2022
Confusion over an appoinment time I had understood over the telephone and that logged on their sysyem, effectively meant I arrived 5 minutes 'late' rather than 5 minutes 'early'. I had to wait a furher 5 minutes to speak to the receptionist only to be told my appointment had been for 2.10pm not at 2.20pm. Due to this discrepancy, which should have amounted to no more than 5 rather than 10 minutes, the nurse refused to see me, this after I had waited for a further 25 mins. A blood pressure assessment takes only a few minutes. I have had surgery for a cranial bleed - so much for pateint care and consideration. This practice expresses no appropriate regard for a patient's clinical welfare.
Visited June 2022
Review titled Rushden Medical Centre
Replied on 14 December 2022
I would like to thank you for your feedback regarding a visit to Rushden Medical Centre. Please accept our apologies for the confusion regarding your appointment and the frustration this will of caused you. If you wish to discuss this further, please contact me - complaints@rushdenmedicalcentre.com - kind regards Jo Clarke, Patient Relations Manager.
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Review titled worst practice ever. Embarrassing
Rated 1 star out of 5
by Anonymous - Posted on 24 June 2022
3000 words isn’t enough. Absolutely terrible. Can’t get an appointment. I was booked in an appointment for FIVE WEEKS TIME and when I got to the surgery they told me it was a call with a clinician. I have been sick for 2 months and not seen a dr once. Just a few calls when they just say got to a&e or go urgent care. Then we wonder why the hospitals are full
Visited June 2022
Review titled Rushden Medical Centre
Replied on 14 December 2022
I would like to thank you for your feedback regarding obtaining an appointment. I appreciate your frustration regarding these concerns and as your Patient Relations Manager would like to invite you to contact me so that we can discuss these further. Please email me at complaints@rushdenmedicalcentre.com - Kind Regards Jo Clarke