Rushden Medical Centre - Ratings and reviews
Reviews
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Review titled Appointments and phone calls
Rated 1 star out of 5
by Anonymous - Posted on 20 February 2023
I often see comments on Facebook from this GP surgery angry that people don't cancel appointments... my mum has just called as she requires a sick note (not that it matters but she is 65 and never has time off sick before people feel the need to judge in some way) and she was on the phone in a que of 30 people for 2 hours. As soon as the time went to 12 they said they aren't taking calls and hung up. No one can wait 2 hours to speak to a GP. No one can get through to book or cancel appointments. The trouble is that it's the same for almost every single GP surgery in our area. Now my mum will have to try again later or call another day wasting her time and money. It's just not good enough.
Visited February 2023
Review titled Rushden Medical Centre
Replied on 31 July 2023
Dear Patient We now have a call back service for our patients which enables them to carry on with their day whilst retaining their place in the queuing system. This will help to alleviate the long waits to speak to a receptionist. Patients have been reluctant to use this service but I assure you that it works effectively and you will receive a call back from a receptionist when you become first in the queue. Regards S White Patient Relations Manager
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Review titled Booking appointments
Rated 1 star out of 5
by Anonymous - Posted on 26 January 2023
I cant book an appointment unless I ring at 8o'clock in the morning, Met a Lady in the car park, she was exactly the same, you cant book a routine appointment unless you want to phone at 8 am, unless the appointments are gone,, ???
Visited January 2023
Rushden Medical Centre has not yet replied.
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Review titled Brilliant
Rated 5 stars out of 5
by Anonymous - Posted on 08 December 2022
Called 111 this morning given a telephone appointment for my son. Nurse practitioner called asked me to bring him down. Very easy quick and efficient. The receptionist was lovely the nurse practitioner was absolutely brilliant. Thank you
Visited December 2022
Review titled Rushden Medical Centre
Replied on 03 January 2023
Dear Patient Thank you for taking the time to leave positive feedback with regards to the care you have received at Rushden Medical Centre. As your Patient Relations Manager I would like to advise you that your kind and positive words will be shared with the team. Thank you once again, Kind regards - J. Clarke - Patient Relations Manager
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Review titled Unusable
Rated 1 star out of 5
by Anonymous - Posted on 17 December 2022
This GP is horrendous , I have never been fobbed off to a hospital so much , I can't even get telephone appointments for my children's needs ,this GP cannot handle the amount of patients it has , you will be phoning for weeks to obtain an appointment for 2023! How on earth is this still operating
Visited December 2022
Review titled Rushden Medical Centre
Replied on 03 January 2023
Dear patient, Thank you for taking the time to write your review regarding the care you have received within our practice. As you Patient Relations Manager I would like to invite you to contact the practice directly if you would like to discuss your concerns further regarding your difficulty in obtaining an appointment for yourself and your family. complaints@rushdenmedicalcentre.com We take feedback extremely seriously and would like the opportunity to address your concerns raised We look forward to hearing from you at your earliest convenience. Kind regards - J. Clarke - Patient Relations Manager
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 24 November 2022
I called just after 8am and by 8:10am I had been booked in to see the GP by a very friendly lady. I arrived for the appointment and was seen by the doctor without delay. He was professional and really listened to what I had to say. I found everyone to be extremely kind and it felt like a premium service, which I have not experienced at other surgeries before. Thank you Rushden Medical Centre!
Visited November 2022
Review titled Rushden Medical Centre
Replied on 03 January 2023
Dear Patient Thank you for taking the time to leave positive feedback with regards to the care you have received at Rushden Medical Centre. As your Patient Relations Manager I would like to advise you that your kind and positive words will be shared with the team. Thank you once again, Kind regards - J. Clarke - Patient Relations Manager
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Review titled Easy and quick
Rated 4 stars out of 5
by Shaz - Posted on 11 October 2022
Rang up for an appointment. The line was busy so I pressed "1" for a call back. Was called back in 30 minutes. Spoke to a lovely, polite receptionist. Was given an appointment for 4 days time. Wasn't urgent so I was happy with that. When I went into the surgery for my appointment, I only waited 2 minutes after my time to be seen. Overall, everyone was very polite and helpful. Everything was explained to me. Was even offered a chaperone.
Visited October 2022
Review titled Rushden Medical Centre
Replied on 03 January 2023
Dear Patient Thank you for taking the time to leave positive feedback with regards to the care you have received at Rushden Medical Centre. As your Patient Relations Manager I would like to advise you that your kind and positive words will be shared with the team. Thank you once again, Kind regards - J. Clarke - Patient Relations Manager
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Review titled Never any appointments and poor service
Rated 1 star out of 5
by N Hall - Posted on 28 October 2022
This surgery is no longer fit for purpose and we need someone to step in and support their patients. I have been trying for weeks to get an appointment for my daughter who simply needs to be referred back to the hospital. If you call at 8am, as they insist you do, you can be kept on hold for up to 50 mins. This is such a nightmare when you start work at 8am. They say to try certain dates to get prebookable appointments but when you call or pop in that day they never have any. I also use the NHS app but never any appointments. They even have a call back service now but when they call back they just tell you all the appointments have gone for the day. Today I was told over 150 calls had been made to the surgery before 9am. When I suggested they needed more GP’s the receptionist agreed. I don’t even know who works there anymore. I could not tell you who my actual GP is.
Visited October 2022
Review titled Rushden Medical Centre
Replied on 03 January 2023
Dear patient, Thank you for taking the time to write your review regarding the care you have received within our practice. As you Patient Relations Manager I would like to invite you to contact the practice directly if you would like to discuss your concerns further. complaints@rushdenmedicalcentre.com We take feedback extremely seriously and would like the opportunity to address your concerns raised. We look forward to hearing from you at your earliest convenience. Kind regards - J. Clarke - Patient Relations Manager
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Review titled Dreadful
Rated 1 star out of 5
by Anonymous - Posted on 11 October 2022
Keep trying to get appointment but never any doctors available , this is really worrying.Not good when you have to go to a&e to be seen.This used to be a great practice . Rushden medical center please think about people.
Visited September 2022
Rushden Medical Centre has not yet replied.
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Review titled Good review
Rated 4 stars out of 5
by Anonymous - Posted on 07 September 2022
I have read the reviews on here and I personally have had a very good experience today. I spoke to a nurse practitioner and she was absolutely brilliant! She gave me some great advice, some names of counselling on how to help with my mental health. She really listened and spoke to me for a while, she let me say everything I needed to say without interruption she spoke to me like she actually knew me and actually cared. I thanked her several times as I had been heard and she went above and beyond to try and help me. Not only listening and giving me advice, people to talk to, apps, counselling, she really was so nice I came off the the phone feeling better as someone listened to me and treated me like a person and like she cared. Best person I have spoken to. Very caring and kind! Didn’t rush me at all let me speak in my own time when I was ready. Also the receptionist I spoke to was very kind i struggle to talk on the phone about my mental health and she was so good she let me take some time and I started telling her why I was calling, she seemed very kind down the phone. Didn’t rush me and told me it was ok take your time. Generally had a good experience, was happy with who I spoke to couldn’t fault them. Thank you for listening, really helped me.
Visited September 2022
Review titled Rushden Medical Centre
Replied on 20 December 2022
Good afternoon I would like to thank you for your positive feedback and kind words regarding a nurse and a member of the reception team at our practice. It was lovely to read your appreciation for the care that was given to you by the nurse, that you felt listened too and also that the receptionist allowed you time to speak and explain your concerns. We appreciate the feedback we receive and I would like to assure you that your positive comments will be relayed to the whole team. Kind regards - Jo Clarke, Patient Relations Manager
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Review titled no help
Rated 1 star out of 5
by ernest cwiklinski - Posted on 12 August 2022
worst medical centre ive ever been to. ive tried to book myself 5 times in for an appointment through the past 3 months. i managed to book an appointment in 2 weeks since i called over the phone. they called me during my work hours, and when i didnt answer, they didnt call again. when i tried calling back, they didnt answer. ive went in to try and book myself but a woman with black hair said there was no available spaces and told me to go home and call in the morning. today, my daughter had another intense nosebleed at home and i decided to drive her to rushden medical centre. of course i got the answer to go home or to a&e. nobody even came out to check on her or didnt recommend how to stop it.
Visited August 2022
Review titled Rushden Medical Centre
Replied on 14 December 2022
I would like to thank you for your feedback regarding obtaining an appointment and the treatment your daughter received. I appreciate your frustration regarding these concerns and as your Patient Relations Manager would like to invite you to contact me so that we can discuss these further. Please email me at complaints@rushdenmedicalcentre.com - Kind Regards Jo Clarke