Red Roofs Surgery - Ratings and reviews
Reviews
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Review titled Very disappointed
Rated 2 stars out of 5
by Olivia - Posted on 12 April 2024
My father went in for an appointment as he has ongoing issues that he’s been struggling with, was explaining everything that’s been going on and around 10 minutes into the appointment the doctor said the appointment has been to long and he can’t help any further as this appointment took too long, apparently 10 minutes is too long… just advised him to book another appointment for the issue? Doctors at red roofs really don’t care about anyone’s health and are clearly bored with their job. This gp surgery used to be so good, but they really need to step up their services. Really disappointed with how my father has been treated today
Visited April 2024
Review titled Red Roofs Surgery
Replied on 15 April 2024
Good Morning Olivia Thank you for your comments, I am sorry to hear that your father did not experience the care he expected at Red Roofs Surgery. Please contact me on my email address so I can look into this further. Kind Regards Cheryl Flude - Operations Manager c.flude@nhs.net
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Review titled Receptionist
Rated 4 stars out of 5
by Kirsty - Posted on 16 February 2024
I have been at this doctors since birth, and whilst getting an appointment is sometimes difficult the doctors and nurses there are great. However I have today had an awful experience with one of the receptionists. I was taking my 10 month old, sick daughter for her appointment and the car park there is small and the spaces are very tight. There are 2 disabled spots, but nothing for mother and baby (I understand many places don't!) therefore I had to park in one of the 2 empty spots in order to be able to get my baby out of the car without as I Physically wouldn't have been able to get her out if I parked elsewhere. I told the receptionist this on entry and she was extremely rude about it. I am not one to park in disabled spots at any time, but I had no choice. I asked her what I should have done - put my sick baby in the middle of the car park on the wet floor whilst parking but she had no answer for a solution just was extremely rude. I was in the doctors no more than 6 mins and was back out to still another empty space so on this occasion no harm done. I would urge the practice to consider this as many babies must visit for immunisations etc.
Visited February 2024
Review titled Red Roofs Surgery
Replied on 10 April 2024
Dear Kirsty I am sorry that you have experienced poor service with us, please contact me on my email address and I will look into this for you. c.flude@nhs.net Cheryl Flude - Operations Manager
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Review titled Poor practice
Rated 3 stars out of 5
by David Read - Posted on 08 January 2024
Visited the surgery last week with stomach and back pain had a brief examination and was told come come back in 2 weeks if I still have the pain, absolutely disgusting I would have booked a appointment I'm still in pain and haven't been able to get a appointment over the past 3 days
Visited January 2024
Review titled Red Roofs Surgery
Replied on 09 January 2024
Dear Mr Read I am sorry that you are still unwell and have been unable to access a follow up appointment, I have sent you a link to your mobile phone for our online triage system. Please follow this and you will receive a self book link to our appointments. I hope this helps and if you have any other difficulties please contact me at the surgery Cheryl Flude Operations Manager
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Review titled Not good
Rated 2 stars out of 5
by Anonymous - Posted on 22 December 2023
I had a appointment Friday got there the receptionist was so nasty saying the doctor I was to see was absent she ask why I got upset I need my water and blood tests she said I can tell you that now there clear I had been in hospital 2day before with a infection I went to day surgery Monday sat 4hours then the consultant came and said they couldn't do my operation as I had a bad itu they gave me strong antibiotics and sent me home it's made my so upset my legs are very swollen but I will wait till I get so ill then I will phone 111 at least they talk to me that receptionist was rude if it was the other way round I would have a letter
Visited November 2023
Review titled Red Roofs Surgery
Replied on 09 January 2024
Dear Patient I am sorry you have had a bad experience at the surgery, if you can contact me with your details I will look into this. Cheryl Flude Operations Manager
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Review titled Good practice
Rated 3 stars out of 5
by Anonymous - Posted on 24 November 2023
Phoned the surgery this morning they answered the phone with in five minutes asked what was my reason for the call told them and they said a doctor would phone me back they did within five minutes I had a consultation and put at ease a to have course of treatment well done red roofs and thank you.
Visited November 2023
Review titled Red Roofs Surgery
Replied on 09 January 2024
Dear Patient Thank you for your positive feed back, I have passed this onto the Team Cheryl Flude Operations Manager
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Review titled Amazing practice. Can not recommend highly enough!
Rated 5 stars out of 5
by Anonymous - Posted on 26 September 2023
Am not a regular attender to see GPs. But unfortunately this year I have been in a few times and each time, staff, doctors, nurses have been kind, considerate and thorough. Always give me the time of day, and a genuine human touch but also clinically I can not fault them. Considering the pressure health care and staff are currently under, I am continually impressed with the consistency of high quality service for myself, my family and my in laws. Thank you to the red roofs team! You are all doing a fantastic job and you are appreciated!
Visited August 2023
Red Roofs Surgery has not yet replied.
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Review titled Awful Practice
Rated 1 star out of 5
by A Bakali - Posted on 16 March 2024
I am a CKD stage 5 patient. And due to my medical condition I needed to see a doctor many a time but was never granted an appointment. Everytime it was always the case of, "Why do you want sn appointment" and then the same sentence, "we do not have any appointments today, call tomorrow". The thing is that if someone has called today and the appointment is not available, don't you think he should get a priority appt. the next day rather than being in the queue for another hour or so and then being told the same thing. This actually looked like shooing away the patients than to encourage them to come. Who in their right mind would call the surgery to have a cup of coffee and a gossip with the doctor? Unfortunately I had to change the surgery and now I am a happy bunny. People calling the surgery are not seeking fun, they are patients with myriad problems and when they are not helped they are heartbroken. I'm surprised the surgery is still open.
Visited August 2023
Review titled Red Roofs Surgery
Replied on 10 April 2024
Dear Patient I am sorry that you have experienced poor service with us and have found the need to move surgery. We have introduced a new online triage booking service and a call back telephone system to try and alleviate the problem of access to appointments for patients. Unfortunately we are not always able to offer on the day appointments due to demand but hope that this new process will enable more patients to access appointments within an appropriate time scale to match the urgency of their medical problem. Kind Regards Cheryl Flude - Operations Manager
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Review titled Pathetic GP practice
Rated 1 star out of 5
by Anonymous - Posted on 08 June 2023
This practice is literally a joke, tbh. I wonder why its in existence at all. No amount of calls ever gets through and when they eventually do. The receptionist are quite rude to people or talk as if they dont want to be there at all. Whats the point of having such a practice in the community if they offer no help as expected. Planning to change to a more better and passionate place.
Visited June 2023
Red Roofs Surgery has not yet replied.
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Review titled Waiting times
Rated 2 stars out of 5
by Anonymous - Posted on 29 May 2023
Getting appointment is a joke but mostly no times for telephone appointments. If you only have a landline you have to arrange to stay home all morning or afternoon, not helpful when you work. If a mobile have to make sure always have a signal because if you miss the call they don't call back. Prescription repeats take a month and if you have to have a routine chat to doctor about a blood test you have to wait 4 weeks, not good for with people with medical anxiety and stress . Also you can only chat about one thing now and have to make yet another appointment for something else, another wait and waste of time for everyone
Visited May 2023
Red Roofs Surgery has not yet replied.
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Review titled Waste of time
Rated 1 star out of 5
by Anonymous - Posted on 24 May 2023
Receptionists are rude and seem like they don’t want to be there. The Doctors don’t listen and will only deal with one problem per visit, never mind that it’s taken over a month to get an appointment and if you’re lucky enough to get a face to face you are practically thrown out if you try to ask about more than one thing. Nobody seems to look at your medical records, for example I was given an antibiotic that I was allergic to even though it’s on my records for anyone who bothers to look. The few nurses that I have seen seem like they are trying to do their best but they don’t work for the practice, or at least the ones I saw didn’t. Getting an appointment is next to impossible because most of the doctors don’t work a full week in fact some of them only work one day.
Visited May 2023
Red Roofs Surgery has not yet replied.