Pathfields Medical Group
Plympton Health Centre, Mudge Way, Plymouth, PL7 1ADContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Flu vaccination
Rated 3 stars out of 5
by Anonymous - Posted on 04 October 2022
Polite, friendly and professional, all anyone could want when having a flu vaccination . All done quickly, which it was this easy to see a doctor,
Visited October 2022
Review titled Pathfields Medical Group
Replied on 18 October 2022
We are delighted to hear that you had a positive experience with the surgery. Thank you taking the time to review our Flu clinic. We will pass this on to all staff. Kind regards, Mia Snell Admin Team Leader Pathfields Medical Group
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Review titled Caring practice
Rated 5 stars out of 5
by Ken R. - Posted on 04 October 2022
Had our Flu Jabs today having been reminded by our surgery to book, staff were Great as usual as well as organised, we were in and out in less then 5 minutes. Keep up the good work guys, you are the Best…..
Visited October 2022
Review titled Pathfields Medical Group
Replied on 18 October 2022
We are delighted to hear that you had a positive experience with the surgery. Thank you taking the time to review our Flu clinic. We will pass this on to all staff. Kind regards, Mia Snell Admin Team Leader Pathfields Medical Group
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Review titled Great practice
Rated 5 stars out of 5
by Kathy Rogers - Posted on 05 October 2022
Flu clinic was so well organised and I can’t praise the staff enough, they were all friendly and professional.
Visited October 2022
Review titled Pathfields Medical Group
Replied on 18 October 2022
We are delighted to hear that you had a positive experience with the surgery. Thank you taking the time to review our Flu clinic. We will pass this on to all staff. Kind regards, Mia Snell Admin Team Leader Pathfields Medical Group
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Review titled Should not be called a practice.
Rated 1 star out of 5
by Anonymous - Posted on 28 October 2022
When it comes to flu injections - we'll organise. When it comes to contacting this medical group, practically impossible. My wife and I have ongoing health issues and require review regularly. We receive texts from Pathfields group telling us to make appointment such as blood pressures and tests, COPD review or diabetes tests. We spend literally hours on the phone trying to get through - only to be told only appointments available are in four or five weeks and at a surgery other than our local one. Being OAPs and not having transport, means we would have to catch a bus to the town centre, then one to the relevant surgery plus what could be a long walk. Not good patient care
Visited September 2022
Review titled Pathfields Medical Group
Replied on 06 December 2022
I am very sorry to hear of your experience. We receive on average 1000 calls into the surgery every day and therefore our telephone lines are very busy. We are working hard to answer these calls quickly however there is a big demand for appointments when the lines open at 8am. We have recently upgraded our telephone system, and this is making a difference to our wait times. I do apologise for the delay in getting a nursing appointment, unfortunately we have been very short on nursing appointments due to staffing. We are pleased that we have recently hired multiple new nurses, and this should allow more appointments moving forward. Unfortunately, some of our sites are busier than others due to the number of patients in registered areas of certain sites, we do offer sooner appointments at other sites but understand not everyone can get to them. Unfortunately, this is an ongoing problem as we cannot relocate our nurses just to preferred sites as we have a duty of care to provide nursing treatment across all sites regardless of patient preference. Once again, Pathfields Medical Group thanks you for taking the time to write this review and can assure you that all issues are used as a reference point for our further learning and development as a practice. We always strive to provide our patients with a high standard of care and to develop, it is important to receive your feedback. Kind regards, Mia Snell Team Leader
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Review titled Poor patient care.
Rated 1 star out of 5
by Anonymous - Posted on 17 May 2022
Surgery contacts patients with on-going medical conditions requesting they contact the surgery to make an appointment regarding their on-going treatment. On contacting the surgery (if you can get throughout). Earliest appointments available is at least a month latter. How is this good patient care.
Visited May 2022
Review titled Pathfields Medical Group
Replied on 19 May 2022
We are very sorry to hear of your experience with PATHFIELDS Medical Group. We try our utmost to achieve a high standard of patient care. In regards to the wait time for appointments, due to a decrease in clinical staffing numbers our waiting times have increased , we have currently recruited a number of staff to combat the waiting times. In regards to you having issues contacting the surgery, we have recently introduced a new phone system that has cut our call wait times considerably, and also has the option for us to call you back if we have more than 10 people ahead of you in the queue. Thank you for your feedback. Many Thanks Pathfields Medical Group.