Oaks Healthcare
26-30 London Road, Cowplain, Waterlooville, Hampshire, PO8 8DLContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Oaks Healthcare.
Reviews
-
Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 30 May 2024
Having used the econsult as we are now told is the only way to make an appointment I have not been given an appropriate response. Have gallstones confirmed last year via private ultra sound, attacks very frequent so request to be referred for removal, instead receive message that I will have a phone call in 3 weeks and to be available to answer call between 8am & 6:30 pm! A call will not be helpful given that I detailed the problem already so this will just hold things up. They just don't care and do not listen to patients. Absolutely terrible practice
Visited May 2024
Oaks Healthcare has not yet replied.
-
Review titled Avoid if you value your health
Rated 1 star out of 5
by Not a lottery number - Posted on 15 May 2024
T U R N E D of new online booking system two days in a row. ! W H Y do we have an empty surgery but no way to access a Dr. ? When approached as to why. Apparently they cant handle the amount of people trying to access a Dr. The whole point of the new system was so it was supposed make it easier to access medical help. To add the waiting room was empty. Not a human in sight that could be treated.
Visited May 2024
Oaks Healthcare has not yet replied.
-
Review titled blood taking -
Rated 4 stars out of 5
by Anonymous - Posted on 02 May 2024
needed blood taking - excellent service. both staff very kind , patient and friendly. swift and efficient ..
Visited May 2024
Oaks Healthcare has not yet replied.
-
Review titled Swift Response From GP
Rated 5 stars out of 5
by Anonymous - Posted on 08 May 2024
Rang oak at 8-20. Within 20 minutes had response from Dr sorting out and advising on my problem. Now that is how things used to be.
Visited May 2024
Oaks Healthcare has not yet replied.
-
Review titled Non existent care
Rated 1 star out of 5
by John Turnbull - Posted on 05 April 2024
I phoned at about 8.30 this morning. The initial message says that the surgery had "reached capacity". I continued to hold and eventually spoke to a receptionist. She asked my symptoms which basically was persistent back pain. She explained that due to a combination of sickness and holiday they have no medical staff available., and I should go to a treatment centre or contact 111. I was shocked by such a pathetic response. I was concerned that the back pain could be something more serious such as a heart issue but still nothing could be done. The receptionist was clearly embarrassed by the situation . Obviously sickness is an issue in any organisation but holidays should be planned for. I have been with this surgery for 35 years and I am appalled by the deterioration in the service over the past few years. If this was an isolated incident it could be excused but it now seems every contact with Oaks Surgery results in nothing being available. It's bad enough having to make do with telephone appointments instead of face to face. It now seems even telephone appointments are unavailable.
Visited April 2024
Oaks Healthcare has not yet replied.
-
Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 29 April 2024
spoke to reception. Investigation report is now back, and GP may look at it today, or tomorrow. (But my GP not back in for 3 days). No sensitivity of how patient is , and has been suffering, and continues to suffer. Need report looked at as matter of urgency - so can decide correct course of treatment. Need someone to take ownership. A case of reception trying to fob clients off. Not their fault, as I assume they are only doing as trained;
Visited April 2024
Oaks Healthcare has not yet replied.
-
Review titled E-Consult Not available
Rated 1 star out of 5
by Anonymous - Posted on 29 April 2024
After 8:05 could not get access to E-Consult today. After 8:05 could not get access to E-Consult today.
Visited April 2024
Oaks Healthcare has not yet replied.
-
Review titled Disappointing
Rated 2 stars out of 5
by Anonymous - Posted on 24 April 2024
rang at 8-00............ phone busy for 20 minutes............ then join queue......... hold in queue for abiut 20 more minutes. Poor process................. but the same each time
Visited April 2024
Oaks Healthcare has not yet replied.
-
Review titled Very poor
Rated 1 star out of 5
by Anonymous - Posted on 26 April 2024
I phoned up today to get my 4 year old an appointment as she has recently developed eczema, I have tried over the counter creams and nothing is working so phoned my Dr's waited on there stupidly long waiting list for 25 min for the receptionist to tell me they have no appointments and I should go to a walk in clinic I went on to tell her how far away the walk in clinic is away from us so she told me to contact 111 or to go to a pharmacist who will only tell me to contact my Dr's coz I've tried all the over counter medicines I can give a 4 year old, I think it'd disgusting how how things are done now my child is 4 years old and never met her Dr because every time I phone up to get her an appointment if something is wrong they refus to see her and refer us to a walk in clinic or to 111
Visited April 2024
Oaks Healthcare has not yet replied.
-
Review titled Diabetes check
Rated 5 stars out of 5
by Lee Tice - Posted on 08 April 2024
I had my diabetes review today with Michelle who I found to be extremely helpful and very knowledgeable she was able reassure me of the concerns I had and suggest things I could to manage my diabetes , a lovely lady and a credit to the surgery . Thank you Michelle
Visited April 2024
Oaks Healthcare has not yet replied.