Millgate Healthcare Partnership - Ratings and reviews
Reviews
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Review titled Totally unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 28 March 2023
I’ve been in this surgery for over 30years and since Covid it is impossible to get to see your GP! if you manage to get through on the phone which is after trying for over 40 minutes there is always an excuse why you can’t see your GP! If you fill the online form in you may be lucky enough for a receptionist to call you who then asks your personal information and then a decision is made if you should be seen! It’s an absolute joke! We all have the right to see our GP and not be fobbed off with a text or even better fill a questionnaire and then you’re diagnosed! It’s absolutely shocking and should be sorted! A drs receptionist should not be referring you to the hospital when you can’t get to see your GP that is the reason for the 12 hour waits when you do need the hospital in an emergency Absolute shambles and everything has been blamed on Covid!
Visited February 2023
Review titled Millgate Healthcare Partnership
Replied on 14 April 2023
We're very sorry to read your review on our practice. Our practice has a huge range of clinicians as primary care has changed over the last few years, we now have GPs, Advanced Clinical Practitioners, Paramedics, Nurses, Health Care Assistants, Physiotherapists, Mental Health specialists, Social Prescribers and Pharmacists. Our patient advisors are trained to sign post patients to the correct clinician and at times if a patient indicates serious issues they are also trained to direct patients to attend hospital in those cases as this is the safest route for them. We have over 13,000 appointments every month with patients and deal with over 11,000 telephone calls. We are sorry your experience with us has been negative at this time and hope that it improves in the future.
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Review titled Lovely Nurse
Rated 4 stars out of 5
by Anonymous - Posted on 27 January 2023
I had a routine appointment today with the nurse who was a lovely lady very chatty and friendly and professional Thanks
Visited January 2023
Review titled Millgate Healthcare Partnership
Replied on 14 April 2023
Thank you for your review, this is much appreciated and has been shared with the practice staff. Our team very much appreciate receiving feedback - thank you for taking the time to do so.
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Review titled Well run practice
Rated 5 stars out of 5
by Rachel Jones - Posted on 24 January 2023
I was happy with my appointment this morning. Checked in within a few minutes. Was seen straight away. Great service.
Visited January 2023
Review titled Millgate Healthcare Partnership
Replied on 17 February 2023
Thanks so much for your positive review, this is much appreciated by the staff here at Millgate and has been shared widely will all staff members. Thank you again, D Snow, Business Operational Manager
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Review titled Very good practice
Rated 5 stars out of 5
by Stewart Hamilton - Posted on 26 February 2023
I was seen on the same day as I usually am when booking early online, Doctor was both professional and sympathetic to my needs. Reception staff are always pleasant and helpful both on the telephone and face to face.
Visited January 2023
Review titled Millgate Healthcare Partnership
Replied on 28 March 2023
Thank you for your positive review, we are really pleased that you have taken time out to provide us with this feedback which is shared with all staff. All the best D Snow Manager
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Review titled Great practice
Rated 5 stars out of 5
by Ryan - Posted on 19 December 2022
Brilliant Dr and nurses are great aswell always there and very helpful staff brilliant surgery best gp I've been to
Visited December 2022
Review titled Millgate Healthcare Partnership
Replied on 28 March 2023
Thank you so much for your review, all the practice staff are grateful that you have taken time out to provide us with feedback.
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Review titled Flu Jab
Rated 5 stars out of 5
by Anonymous - Posted on 27 October 2022
I had booked a time for my fly jab but unfortunately I missed my time by two hours. By chance I called into the surgery and was seen within 3 mins! The nurse was lovely and put me at ease. Would definitely recommend this surgery
Visited October 2022
Review titled Millgate Healthcare Partnership
Replied on 31 October 2022
Thank you for your feedback, we are so pleased you had a positive experience at the surgery and I will pass this on to staff.
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Review titled Great Practice
Rated 5 stars out of 5
by MARIA NICKISSON - Posted on 27 October 2022
Just been in for appointment for flu jab, was I was in surgery for a total of 5 mins. Always top attention given, brilliant surgery, fantastic Doctors, Nurses and staff.
Visited October 2022
Review titled Millgate Healthcare Partnership
Replied on 31 October 2022
Thanks so much for your positive review, staff at the surgery really appreciate you taking the time out to provide this!
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Review titled Great service
Rated 4 stars out of 5
by Neil Vickers - Posted on 27 October 2022
I arrived and the nurse was waiting by the door took my name and jabbed me. I was in and out in 1 minute.
Visited October 2022
Review titled Millgate Healthcare Partnership
Replied on 31 October 2022
Thank you for taking the time out to let us know about your positive experience. It is much appreciated!
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Review titled Very Efficient
Rated 5 stars out of 5
by Kevin Hardy - Posted on 27 October 2022
Popped in for for my flu jab and was in and out very quickly, very efficient and helpful nurse and staff
Visited October 2022
Review titled Millgate Healthcare Partnership
Replied on 31 October 2022
We are really pleased to hear you had such a positive experience at the surgery, we'll pass this on to staff who are very grateful for such feedback.
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Review titled Professional nurse
Rated 4 stars out of 5
by Anonymous - Posted on 27 October 2022
Polite courteous helpful answers questions. Good advice given. Seen before appt time also. Good experience.
Visited October 2022
Review titled Millgate Healthcare Partnership
Replied on 31 October 2022
It's great to hear that you had a positive experienced at the surgery, I will pass this on to staff who are really grateful for such comments. Thank you!