Millgate Healthcare Partnership - Ratings and reviews
Reviews
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Review titled impossible to contact
Rated 1 star out of 5
by K ROBERTS - Posted on 13 April 2023
Want to book a PSA test, information says use NHS app that says unavailable, go back to direct contact that directs to a third party then says unavailable can't even book my statind prescription. Need to move to a better practice before this one kills me.
Visited April 2023
Review titled Millgate Healthcare Partnership
Replied on 14 April 2023
Thank you for your feedback. You can make an appointment via our online form or by telephone. I have checked the link on our website to the NHS App information and it does appear to work, you need to go to download the NHS App on your telephone and you can then order your repeat prescriptions this way. Our admin form is open during normal practice hours, you need to scroll to 'I have an admin query' as the online appointments can close earlier due to demand. We usually delivery over 13,000 appointments and deal with over 11,000 telephone calls per month. We're sorry that you have not had a good experience this time and hope this improves in the future for you.
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Review titled Mixed reviews
Rated 3 stars out of 5
by Anonymous - Posted on 01 May 2023
Reception staff are helpful and polite at times. Some doctors are good, some bad. I have been passed from doctor to doctor. What happened to the days when you had one doctor and you developed a rapport with them. To make matters worse one of the doctors doesn’t even see me as his regular patient but makes judgments about myself and I have seen this in my clinical record. Speaking of my clinical record, it is no longer available to view through the NHS app despite legislation stating patients should have access. And when I have had access to my clinical record it is missing diagnoses etc. Furthermore, one of my friends is with the practice and she is treated far differently than I am, with help with letters of support. Instead I’m treated as though I’m a nuisance.
Visited April 2023
Review titled Millgate Healthcare Partnership
Replied on 09 June 2023
Thank you for your review, we are happy to read that you find the staff helpful and polite and that you have had a positive experience with some of the doctors. We are sorry to read that you feel that you have not had regular contact with a GP, we will always try our best to ensure continuity however depending on demand and availability this is sometimes challenging. All patients have a right to access their notes and a request for your notes can be made to the surgery however digital access is not fully available as yet. The BMA have advised practices not to make this available until there are further guarantees around the safety of this process. If you want to discuss this over the telephone or in person please don't hesitate to contact me. D Snow Business Operational Manager
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Review titled Inefficient
Rated 1 star out of 5
by John - Posted on 13 March 2023
Rang this morning, was left with the recorded message for 30 minutes , then a short message we are extremely busy please ring back later.....why for more music on hold? Will have to go out in bad weather to get my prescription renewed..
Visited March 2023
Review titled Millgate Healthcare Partnership
Replied on 14 April 2023
Thank you for your feedback, we do not routinely take prescription requests over the telephone due to health and safety. Please consider downloading the NHS App (more details can be found on our website) or you can use our admin query form on our website, this form is open during normal practice hours, Monday to Friday 8am - 6.30pm
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Review titled Pleased
Rated 4 stars out of 5
by Lee Hughes - Posted on 27 March 2023
Don't often go to the doctor's, arriving was fine and was seen on time, The nurse was nice and professional. Overall good experience.
Visited March 2023
Review titled Millgate Healthcare Partnership
Replied on 14 April 2023
Thank you for your positive response, your feedback is recently important to use and has been shared with the staff at Millgate. We really appreciate you taking the time out to provide us with your review.
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Review titled The saga continues
Rated 1 star out of 5
by Anonymous - Posted on 13 March 2023
The saga continues, after not being able to contact the practice by phone attended in person , and was politely told that my repeat prescription had been approved by the GP, when? just a few moments ago.... went home, had lunch then got in touch with dispensary to be told the order is still waiting the GPs approval....someone is mistaken , the practice surely would not lie about this? Tried once again to contact the surgery by phone and gave up after 25 minutes of ring tone interrupted by please stay on the line your call is important to us etc.etc.etc. Will visit once again in the morning.... I do hope this surgery is not going down the same path as the dentists....
Visited March 2023
Review titled Millgate Healthcare Partnership
Replied on 14 April 2023
I'm sorry you have not had a positive experience. Without more details it is difficult to ascertain the cause of the delay regarding this particular example. I hope that this has been resolved and that you have an improved service from the practice in future.
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Review titled Totally unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 28 March 2023
I’ve been in this surgery for over 30years and since Covid it is impossible to get to see your GP! if you manage to get through on the phone which is after trying for over 40 minutes there is always an excuse why you can’t see your GP! If you fill the online form in you may be lucky enough for a receptionist to call you who then asks your personal information and then a decision is made if you should be seen! It’s an absolute joke! We all have the right to see our GP and not be fobbed off with a text or even better fill a questionnaire and then you’re diagnosed! It’s absolutely shocking and should be sorted! A drs receptionist should not be referring you to the hospital when you can’t get to see your GP that is the reason for the 12 hour waits when you do need the hospital in an emergency Absolute shambles and everything has been blamed on Covid!
Visited February 2023
Review titled Millgate Healthcare Partnership
Replied on 14 April 2023
We're very sorry to read your review on our practice. Our practice has a huge range of clinicians as primary care has changed over the last few years, we now have GPs, Advanced Clinical Practitioners, Paramedics, Nurses, Health Care Assistants, Physiotherapists, Mental Health specialists, Social Prescribers and Pharmacists. Our patient advisors are trained to sign post patients to the correct clinician and at times if a patient indicates serious issues they are also trained to direct patients to attend hospital in those cases as this is the safest route for them. We have over 13,000 appointments every month with patients and deal with over 11,000 telephone calls. We are sorry your experience with us has been negative at this time and hope that it improves in the future.
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Review titled Lovely Nurse
Rated 4 stars out of 5
by Anonymous - Posted on 27 January 2023
I had a routine appointment today with the nurse who was a lovely lady very chatty and friendly and professional Thanks
Visited January 2023
Review titled Millgate Healthcare Partnership
Replied on 14 April 2023
Thank you for your review, this is much appreciated and has been shared with the practice staff. Our team very much appreciate receiving feedback - thank you for taking the time to do so.
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Review titled Well run practice
Rated 5 stars out of 5
by Rachel Jones - Posted on 24 January 2023
I was happy with my appointment this morning. Checked in within a few minutes. Was seen straight away. Great service.
Visited January 2023
Review titled Millgate Healthcare Partnership
Replied on 17 February 2023
Thanks so much for your positive review, this is much appreciated by the staff here at Millgate and has been shared widely will all staff members. Thank you again, D Snow, Business Operational Manager
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Review titled Very good practice
Rated 5 stars out of 5
by Stewart Hamilton - Posted on 26 February 2023
I was seen on the same day as I usually am when booking early online, Doctor was both professional and sympathetic to my needs. Reception staff are always pleasant and helpful both on the telephone and face to face.
Visited January 2023
Review titled Millgate Healthcare Partnership
Replied on 28 March 2023
Thank you for your positive review, we are really pleased that you have taken time out to provide us with this feedback which is shared with all staff. All the best D Snow Manager
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Review titled Great practice
Rated 5 stars out of 5
by Ryan - Posted on 19 December 2022
Brilliant Dr and nurses are great aswell always there and very helpful staff brilliant surgery best gp I've been to
Visited December 2022
Review titled Millgate Healthcare Partnership
Replied on 28 March 2023
Thank you so much for your review, all the practice staff are grateful that you have taken time out to provide us with feedback.