Millgate Healthcare Partnership - Ratings and reviews
Reviews
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Review titled Professional nurse
Rated 4 stars out of 5
by Anonymous - Posted on 27 October 2022
Polite courteous helpful answers questions. Good advice given. Seen before appt time also. Good experience.
Visited October 2022
Review titled Millgate Healthcare Partnership
Replied on 31 October 2022
It's great to hear that you had a positive experienced at the surgery, I will pass this on to staff who are really grateful for such comments. Thank you!
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Review titled Excellent service
Rated 5 stars out of 5
by Lisa Morphus - Posted on 27 October 2022
First class service from checking in to having procedure done. Efficient and professional. Appointment finished ahead of schedule. Very pleasant experience.
Visited October 2022
Review titled Millgate Healthcare Partnership
Replied on 31 October 2022
Thank you for taking the time to give the practice feedback on your recent visit, I will make sure the staff are aware of your positive experience at the surgery.
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Review titled Awefull
Rated 1 star out of 5
by Anonymous - Posted on 11 March 2023
Be on the phone at 08:00 and be handy with the redial button to get in the queue and listen to music on hold only to be told there are no appointments left for today and you can't book for tomorrow etc.. The excuse for this is " we're extremely busy " , well why do you have a big sign outside " accepting new patients" if you can't cope with the ones you have already?
Visited October 2022
Review titled Millgate Healthcare Partnership
Replied on 28 March 2023
Thank you for taking time to leave this feedback. We're sorry that you have experienced difficult getting through to the practice by telephone. You can also get through to the practice by visiting our website and sending us an online form should you require an appointment or complete the admin form for any administrative matters. Our telephone lines are extremely busy particularly when we first open, we receive almost 12,000 telephone calls per month and hold over 13,000 appointments per month. Again, we apologise that you have been unhappy with the service and we continue to monitor our appointment system and to try and improve services to patients. D Snow Manager
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Review titled Needs alot of improvements for patient care
Rated 1 star out of 5
by Craig Lilley - Posted on 11 January 2023
Absolutely shocking for a medical practice. Been with this doctors my entire life. The past 2-3 years I have needed my gp more than ever before. Not a single time to this date have I seen my actual gp for my health conditions. You just get passed from person to person its Absolutely soul destroying having to inform every single doctor you see for the same issues your facing. After trying to get an appointment booked again for the 3rd time this week. I can't even book one cause they are all gone within the first hour of opening. Then the only advice you get is to go to a+e or to a third party health centre. Putting more strain on the nhs. If that's the best you can do to meet your patient needs, I will happily move to a more competent surgery. Never known anything like it, how are you supposed to get help off your GP if you never see them directly. I will be changing my surgery today cause I am at the end of my tether with this place. Avoid this practice and go elsewhere they can not cope with current patients needs and as a patient of this surgery for 33 years I have lost faith in this place entirely. I am going to sign up to a new practice I am fed up of not being able to see my doctor it's shocking. As a practice you should be ashamed of the services you are providing.
Visited October 2022
Review titled Millgate Healthcare Partnership
Replied on 17 February 2023
I'm so sorry to read that you have had such a negative experience at our surgery. Like many other practices we have seen a huge increase of need and are currently offering over 13,000 appointments per month, 65-70% of which are face to face. We also have an online form available from 8am for appointment requests however we are always looking into ways to improve access for our patients. I apologise again for the experience you've had and would be happy to speak to you about this should you want to. All the best, D Snow, Business Operational Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 01 October 2022
Very efficient and helpful most recent visit was a nice experience the nurse was very good and most respectfull
Visited October 2022
Review titled Millgate Healthcare Partnership
Replied on 03 October 2022
Thank you so much for your feedback, I will certainly pass this on to the nursing team team. It is really helpful to receive feedback and appreciate you taking the time to do so. All the best, Dwysan, Business Operations Manager, Millgate
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Review titled Great practice, great treatment
Rated 5 stars out of 5
by Denise O'Brien - Posted on 01 October 2022
Really pleased how quickly I was referred to hospital. I know a lot of people still can't get a GP appointment but I had no trouble.
Visited October 2022
Review titled Millgate Healthcare Partnership
Replied on 03 October 2022
Thank you so much for your feedback, I will certainly pass this on to the team. We continue to audit our services and improve where we can. Many thanks again, Dwysan, Business Operational Manager, Millgate
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Review titled Excellent practice
Rated 5 stars out of 5
by Gail Wright - Posted on 02 October 2022
I attended the surgery with my elderly mother in law who was having the flu jab .I asked if it was possible I had mine too and the lady was so accommodating despite having to leave the room to get my flu vaccine ,with a smile on her face too
Visited October 2022
Review titled Millgate Healthcare Partnership
Replied on 31 October 2022
Thank you for your positive review, staff really appreciate such feedback and have been made aware of your comments.
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Review titled Great nurse
Rated 5 stars out of 5
by Jeff Tilley - Posted on 27 October 2022
In and out in seconds the only reason I knew she did it was because I watched her very quick and efficient
Visited October 2022
Review titled Millgate Healthcare Partnership
Replied on 31 October 2022
Thanks for your positive review, our staff really appreciate that you've taken the time out to provide this. Thank you!
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Review titled Hard work
Rated 3 stars out of 5
by Veronica Heap - Posted on 01 October 2022
It extremely difficult to get an appointment, I could only get appountments with nurses, who I have to say were excellent, very thorough, I am not sure how Ill you have to be to get a Doctor's appt, and if you cannot fill in the request form on line, they make it obvious that you are a nuisance
Visited September 2022
Review titled Millgate Healthcare Partnership
Replied on 03 October 2022
Thank you for your comments, I am the new manager at the surgery and will certainly take on board your views. I'm glad that you found the nurses to be excellent and thorough. We continue to review our appointment system, if a patient cannot complete the online form then our receptionists can do this for them over the telephone, I will discuss your feedback with our admin team at our next meeting. I will pass on your positive comments to our nursing team also. Thank you, Dwysan, Business Operational Manager, Millgate
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Review titled Great practice
Rated 5 stars out of 5
by John Greenhalgh - Posted on 24 September 2022
The receptionist was very pleasant and efficient. I was seen by the Doctor on my specified appointment time and he was very good and understood my specific health issues.
Visited September 2022
Review titled Millgate Healthcare Partnership
Replied on 03 October 2022
Thank you for your feedback, this helps us greatly. We are really pleased to see such positive comments regarding the reception staff and will certainly pass this one. Many thanks, Dwysan, Business Operational Manager, Millgate