Medway Medical Centre - Ratings and reviews
Reviews
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Review titled Repeat Prescription
Rated 3 stars out of 5
by Anonymous - Posted on 04 January 2024
I registered for Anima and requested my usual repeat prescription, about 20 minutes later i received a text to say the doctor had reviewed my request and to log onto Anima to see the result. My repeat had been signed off and sent electronically to the pharmacy i had chosen, all within approx 20 mins of my request, no long phone calls etc, very simple and responsive. I shall post when i try to make an appointment and let you know how that works out for me. Very impressed with this new service so far.
Visited January 2024
Review titled Medway Medical Centre
Replied on 05 January 2024
Dear Patient, Thank you for your feedback we are pleased that Anima was beneficial for you and saved time instead of calling the surgery. We hope that this continues and will benefit all patients. Many Thanks Medway Medical Centre
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Review titled No response to pharmacy order
Rated 2 stars out of 5
by Richard Bennett - Posted on 22 January 2024
Been having issues getting repeat prescriptions, my GP retired last year and was not informed of this and who is my new gp is now. Can never get through to anyone on the phone, my pharmacy never gets a response from Medway medical Centre when I put in for a new prescription. Not a happy customer.
Visited January 2024
Review titled Medway Medical Centre
Replied on 23 January 2024
Dear Mr Bennett, Thank you for your review. All patients were informed of the merger via text message. A message was sent to you in July and August 2023 if we have the incorrect phone number please call us so we can take a look and amend if necessary. Your nominated pharmacy have a designated email address they email their requests too and these are normally actioned within 3 working days. We will look into this and see why the requests are not coming through. You can also submit requests through your NHS app or through Anima. Many Thanks Medway Medical Centre
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Review titled Unable to get results or appointment
Rated 1 star out of 5
by Anonymous - Posted on 18 January 2024
My 83 mother has been unable to get face to face appointment with a doctor to discuss recent xray results despite phoning at 8am and visiting the surgery. It was explained that she did not want a phone consultation as she struggles to hear people on the phone. The receptionist was rude and unhelpful. We will now be moving to another practice as there has been no improvement in the level of service provided by this practice despite it being placed in special measures.
Visited January 2024
Review titled Medway Medical Centre
Replied on 19 January 2024
Dear Patient, We are very sorry that you had this experience with the surgery. If you would like to take this matter further, please get in contact with the surgery and request to speak to the Practice Manager or Partner GP's so we can resolve this issue. Many Thanks Medway Medical Centre
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Review titled Great new system Anima
Rated 4 stars out of 5
by Anonymous - Posted on 05 December 2023
I used the new system for the first time to request a GP letter. The whole process was really quick and easy and my request has already been responded to by a doctor. I’m really impressed. Malvern Road Surgery have always been very accommodating and able to respond to my request but this new system totally streamlines the whole process. Thank you.
Visited December 2023
Review titled Medway Medical Centre
Replied on 06 December 2023
Dear Patient, Thank you for your positive review on Anima. We are glad that it was a positive experience for you. We hope this new service will be a positive experience for all patients in making requests and saving time on calling in instead. Many Thanks Medway Medical Centre
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Review titled First class service
Rated 4 stars out of 5
by Brian Jones - Posted on 17 November 2023
Seen on time by friendly staff , received first class service. Great communication. I was impressed with the level of service I received.
Visited November 2023
Review titled Medway Medical Centre
Replied on 20 November 2023
Dear Mr Jones, Thank you for your positive feedback on the service that you received by our staff and service. We will be sure to pass this over to our staff. Many Thanks Medway Medical Group
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Review titled Professional Efficient Practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 November 2023
The whole team at Railside surgery from the practice managet, GP and the diabetic nurse collectively dealing with my mother’s complex needs and care in an amazingly kind sincere and efficient manner. We are so truly grateful to the whole team. Thank you
Visited October 2023
Review titled Medway Medical Centre
Replied on 26 November 2023
Dear Patient Thank you for your review. We are happy that your mothers experience was a positive. We will pass this message over to the staff. Thanks Medway Medical Centre
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Review titled Not a professional practice
Rated 1 star out of 5
by Anonymous - Posted on 30 October 2023
Have been waiting for blood tests results for 6 weeks.keep getting texts saying doctor will ring.Never happens.I know this as my landline and mobile phones tell me if I get a missed call.
Visited October 2023
Review titled Medway Medical Centre
Replied on 08 November 2023
Thank you for your feedback. I am sorry that you have not been informed of your blood test results and that you have been told the GP will call you and has not. If you have not received your results as of yet, please contact the surgery and we shall get this booked in for you. Thanks Medway Medical Centre
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Review titled 2hr phone wait
Rated 1 star out of 5
by Barry Pizer - Posted on 08 September 2023
When a repeat prescription doesn’t happen, who’s fault is it. Surgery says pharmacy. Pharmacy says surgery Trying to sort this out i sat on the phone from 10:30 to 12:30 without an answer. How on earth is this even possible. So I tried to use their new booking system to raise my query. Press 0 says the ansaphone. Your selection not recognised, says a different voice. So stuffed again. And all the time I have no urgent medications. Repeat what is going on. I bitterly resent them receiving any government money for my health care
Visited September 2023
Review titled Medway Medical Centre
Replied on 08 November 2023
Dear Mr Pizer. Thank you for your feedback. I would like to apologise for the experience you received. We did have an issue at the time with the new booking system which should hopefully be resolved now. We will speak to the staff taking calls to see what the reason was for the delay in taking calls. As for prescriptions, we aim to have all requests from patients/pharmacy actioned within 3 working days of receiving them. We will be sure to look into this. Thanks Medway Medical Centre
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 September 2023
Would just like to say a big thank you to the lovely people at railway street gillingham surgery .they are always willing to help & are so kind which when you are feeling unwell means so much .Thank you
Visited September 2023
Review titled Medway Medical Centre
Replied on 08 November 2023
Dear Patient Thank you for your feedback, we shall pass this message over to the Railside Team. Many Thanks Medway Medical Centre
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Review titled Horrible! And so unprofessional
Rated 1 star out of 5
by Ramandeep Kaur - Posted on 07 August 2023
We called them asking if they were able to do travel injections, and they said yes. This was 2 weeks before and they told us to book an appointment and buy the injections which we did and had to keep in the Fridge. I booked the appointment and even got a confirmations to then go into the surgery that day and be told that I’m not able to get them done. They then said they were supposed to call us, when they didn’t and we never got the call or even a text and now my children are having to go to another country without injections. The guy informed us that the injections was able to be done two days before and then when we went they said that it should be done weeks ago. So they basically lied and then told us that they can’t do anything and anyone we call now is not able to do my children’s injections and I’ve spent money on the injections for no use! They need to make sure that they tell the patients before, as they didn’t and we had to travel for no use. So unorganised and decided to tell us when we got there which made us all so angry. They are In need of better staff.
Visited July 2023
Review titled Medway Medical Centre
Replied on 08 November 2023
Dear Mr Kaur Thank you for your feedback. I am sorry that you had issues with regards to your travel vaccinations. This will be investigated and the relevant staff will be given this feedback so no issues like this happen again. Many Thanks Medway Medical Centre