Medway Medical Centre
90-92 Malvern Road, Gillingham, ME7 4BBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Blood test results
Rated 4 stars out of 5
by Alan Baker - Posted on 22 May 2024
Firstly I would like to thank the doctor for telephoning me yesterday May 21st with advice on Blood test results.I had been contacted before by a lady that needed”further consultation with the doctor”My blood test was for blood sugar andCholesterol,the lady in question could not provide any information without further consultation.Could I please ask now that could people detailed to consult with patients(in my case blood test results)be fully informed before contacting patients.
Visited May 2024
Medway Medical Centre has not yet replied.
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Review titled Blood Test
Rated 2 stars out of 5
by Alan Baker - Posted on 19 May 2024
I was notified by the Surgery that I needed a Blood test,and consequently booked a Blood test on May 9th.The Blood test was for Blood sugar& Cholesterol.Upon receiving Blood test results I was contacted by the Surgery to discuss them.The person I spoke to informed me that the results were due to some sort of Cholesterol abnormality,but did not give me any further information.Upon telephoning the Surgery the following day the person I spoke to said that,according to my notes the patient did not want medication,which was not mentioned on my telephone appointment.The person I spoke to on my telephone appointment said she would go back to further consultation with the Doctor.Could I please ask now that what was the point of my telephone appointment?as when I telephoned the Surgery apparently my Lipids were ok.
Visited May 2024
Review titled Medway Medical Centre
Replied on 20 May 2024
Dear Mr Baker, Thank you for your review. We are sorry for the confusion. I can see you are booked to speak with Dr Carpenter (partner GP) tomorrow. Any queries you can raise with him. Many Thanks Medway Medical Centre
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Review titled Repeat Prescription
Rated 3 stars out of 5
by Anonymous - Posted on 04 January 2024
I registered for Anima and requested my usual repeat prescription, about 20 minutes later i received a text to say the doctor had reviewed my request and to log onto Anima to see the result. My repeat had been signed off and sent electronically to the pharmacy i had chosen, all within approx 20 mins of my request, no long phone calls etc, very simple and responsive. I shall post when i try to make an appointment and let you know how that works out for me. Very impressed with this new service so far.
Visited January 2024
Review titled Medway Medical Centre
Replied on 05 January 2024
Dear Patient, Thank you for your feedback we are pleased that Anima was beneficial for you and saved time instead of calling the surgery. We hope that this continues and will benefit all patients. Many Thanks Medway Medical Centre
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Review titled No response to pharmacy order
Rated 2 stars out of 5
by Richard Bennett - Posted on 22 January 2024
Been having issues getting repeat prescriptions, my GP retired last year and was not informed of this and who is my new gp is now. Can never get through to anyone on the phone, my pharmacy never gets a response from Medway medical Centre when I put in for a new prescription. Not a happy customer.
Visited January 2024
Review titled Medway Medical Centre
Replied on 23 January 2024
Dear Mr Bennett, Thank you for your review. All patients were informed of the merger via text message. A message was sent to you in July and August 2023 if we have the incorrect phone number please call us so we can take a look and amend if necessary. Your nominated pharmacy have a designated email address they email their requests too and these are normally actioned within 3 working days. We will look into this and see why the requests are not coming through. You can also submit requests through your NHS app or through Anima. Many Thanks Medway Medical Centre
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Review titled Unable to get results or appointment
Rated 1 star out of 5
by Anonymous - Posted on 18 January 2024
My 83 mother has been unable to get face to face appointment with a doctor to discuss recent xray results despite phoning at 8am and visiting the surgery. It was explained that she did not want a phone consultation as she struggles to hear people on the phone. The receptionist was rude and unhelpful. We will now be moving to another practice as there has been no improvement in the level of service provided by this practice despite it being placed in special measures.
Visited January 2024
Review titled Medway Medical Centre
Replied on 19 January 2024
Dear Patient, We are very sorry that you had this experience with the surgery. If you would like to take this matter further, please get in contact with the surgery and request to speak to the Practice Manager or Partner GP's so we can resolve this issue. Many Thanks Medway Medical Centre
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Review titled Great new system Anima
Rated 4 stars out of 5
by Anonymous - Posted on 05 December 2023
I used the new system for the first time to request a GP letter. The whole process was really quick and easy and my request has already been responded to by a doctor. I’m really impressed. Malvern Road Surgery have always been very accommodating and able to respond to my request but this new system totally streamlines the whole process. Thank you.
Visited December 2023
Review titled Medway Medical Centre
Replied on 06 December 2023
Dear Patient, Thank you for your positive review on Anima. We are glad that it was a positive experience for you. We hope this new service will be a positive experience for all patients in making requests and saving time on calling in instead. Many Thanks Medway Medical Centre
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Review titled First class service
Rated 4 stars out of 5
by Brian Jones - Posted on 17 November 2023
Seen on time by friendly staff , received first class service. Great communication. I was impressed with the level of service I received.
Visited November 2023
Review titled Medway Medical Centre
Replied on 20 November 2023
Dear Mr Jones, Thank you for your positive feedback on the service that you received by our staff and service. We will be sure to pass this over to our staff. Many Thanks Medway Medical Group
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Review titled Professional Efficient Practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 November 2023
The whole team at Railside surgery from the practice managet, GP and the diabetic nurse collectively dealing with my mother’s complex needs and care in an amazingly kind sincere and efficient manner. We are so truly grateful to the whole team. Thank you
Visited October 2023
Review titled Medway Medical Centre
Replied on 26 November 2023
Dear Patient Thank you for your review. We are happy that your mothers experience was a positive. We will pass this message over to the staff. Thanks Medway Medical Centre
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Review titled Not a professional practice
Rated 1 star out of 5
by Anonymous - Posted on 30 October 2023
Have been waiting for blood tests results for 6 weeks.keep getting texts saying doctor will ring.Never happens.I know this as my landline and mobile phones tell me if I get a missed call.
Visited October 2023
Review titled Medway Medical Centre
Replied on 08 November 2023
Thank you for your feedback. I am sorry that you have not been informed of your blood test results and that you have been told the GP will call you and has not. If you have not received your results as of yet, please contact the surgery and we shall get this booked in for you. Thanks Medway Medical Centre
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Review titled 2hr phone wait
Rated 1 star out of 5
by Barry Pizer - Posted on 08 September 2023
When a repeat prescription doesn’t happen, who’s fault is it. Surgery says pharmacy. Pharmacy says surgery Trying to sort this out i sat on the phone from 10:30 to 12:30 without an answer. How on earth is this even possible. So I tried to use their new booking system to raise my query. Press 0 says the ansaphone. Your selection not recognised, says a different voice. So stuffed again. And all the time I have no urgent medications. Repeat what is going on. I bitterly resent them receiving any government money for my health care
Visited September 2023
Review titled Medway Medical Centre
Replied on 08 November 2023
Dear Mr Pizer. Thank you for your feedback. I would like to apologise for the experience you received. We did have an issue at the time with the new booking system which should hopefully be resolved now. We will speak to the staff taking calls to see what the reason was for the delay in taking calls. As for prescriptions, we aim to have all requests from patients/pharmacy actioned within 3 working days of receiving them. We will be sure to look into this. Thanks Medway Medical Centre