Marsh House Medical Practice
Abbey Health Centre, Finchale Avenue, Billingham, Cleveland, TS23 2DGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great nursing team
Rated 5 stars out of 5
by Anonymous - Posted on 06 March 2024
I recently received care from one of the practice nurses and one of the HCA’s who were both undertaking separate screening interventions. I cannot fault the professionalism of both individuals who undertook their role with care and kindness. I felt completely at ease. They are a shining example to the healthcare profession.
Visited March 2024
Marsh House Medical Practice has not yet replied.
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Review titled Constantly Engaged
Rated 1 star out of 5
by Anonymous - Posted on 04 September 2023
been calling since 08:00 today lines constantly engaged, just seen on social media other people having the same issue! cant get there in person - hence calling - try putting the phones back on the hook
Visited September 2023
Review titled Marsh House Medical Practice
Replied on 06 September 2023
Dear Patient I am sorry to hear of the problems you have had in contacting the surgery and can understand your frustration. We did have a queueing system in place however this was removed following several complaints from patients who were charged whilst queing. The only alternative with our current system was to remove the queue so that patients were only charged if they were connected to the surgery. We are hoping to have a new system installed in the near future.
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Review titled Horrendous staff
Rated 1 star out of 5
by Anonymous - Posted on 22 April 2023
Ok so we all know the pressures that the Nhs are under. Your receptionist needs to have some training and coaching regarding her appalling attitude! We as patients (and human beings) are to and do have the respect when dealing with you This should work both ways!. I don’t call often but when chasing a prescription that for the last 5 days has been “sent to the chemist” only to find that this hasn’t happened due to an error your end, rather than apologise and try to assist I was met by condescending rude and abrupt answers . I know you are busy however on my call do I really need to be told that she has emergencies to deal with to huff and puff and not help out at all I suggest that the practice manager (who was too busy allegedly to take my call as - I was to “stop complaining” ) listens to some calls and has serious words with this particular member of staff I haven’t left my name as I’ve been in this practice over 40 years and was told if I don’t like to to leave! So would rather not be blacklisted When we as patients need to chase a prescription after 5 days we should be helped not berated
Visited April 2023
Review titled Marsh House Medical Practice
Replied on 03 May 2023
Thank you for letting us know that you are unhappy with the service provided. We take matters such as this very seriously and can only act on these if we are informed. We would like to look into this matter in more detail so that it can be addressed during staff training. If you would kindly email us, with your name, via the practice email address (nencicb-tv.A81040@nhs.net) and mark it F.O.A. of the practice manager we will look into this further. You will certainly not be blacklisted for bringing this matter to our attention.
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Review titled Impossible to get through
Rated 1 star out of 5
by Andrew Cartwright - Posted on 31 March 2023
I tried phoning today to make an appointment and it is impossible to get through!! Tried the e consult and at the end wouldn't send as it said I need to talk with a doctor today, so tried another 29 times then gave up. I have no confidence in this surgery.
Visited March 2023
Review titled Marsh House Medical Practice
Replied on 26 April 2023
I am sorry to hear of the problems you have had in contacting the surgery by telephone and can understand your frustration. We did have a queueing system in place however this was removed following several complaints from who patients were in a queue for some length of time and then cut off without speaking to anyone and were still charged for the call. Our only alternative with our current system was to remove the queue so that patients were only charged if they were connected to the surgery. We are looking to have a new system installed in the near future.