Leigh Family Practice
Bridgewater Medical Centre, Henry Street, Leigh, Lancashire, WN7 2PEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very good practice
Rated 4 stars out of 5
by Bernadette Dawson - Posted on 03 July 2023
The receptionist was very helpful and sorted out my appointment to see the doctor for a review. I am a cancer patient and need understanding and continuity.
Visited July 2023
Review titled Leigh Family Practice
Replied on 24 July 2023
Dear Patient, May we thank you for taking the time to share your feedback, your kind words and compliments are greatly appreciated. Your feedback has been shared with our Reception team. Many Thanks once again, Take care, Leigh Family Practice
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Review titled Great Dr
Rated 4 stars out of 5
by Deborah McGahey - Posted on 15 March 2023
I was phone today by a lovely, patient and understanding Dr, for a telephone consultation. I didn't feel rushed, I felt cared about and most importantly he was understanding of my situation. I have never met this Dr, but wouldn't at all mind if I was put under his care permanently. Because of my query I was concerned about being rushed or not taken seriously. I wasn't rushed and I was definitely taken serious. Thankyou Dr.
Visited March 2023
Review titled Leigh Family Practice
Replied on 17 March 2023
Dear Patient, May we thank you for taking the time to share your feedback, your kind words and compliments are greatly appreciated. Your feedback has been shared with our Doctor and the Practice team. Many Thanks once again, Take care Leigh Family Practice
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Review titled pathetic practice
Rated 1 star out of 5
by Owen Crompton - Posted on 07 March 2023
dr phoned me and left an unaudable message on voicemail.would think a dr would not mumble but speak clearly.phoned surgery was told could not get another telephone appointment for 7 days.pathetic as usual
Visited March 2023
Review titled Leigh Family Practice
Replied on 11 March 2023
Dear Patient, Many thanks for your feedback. We are very sorry that your recent experience has not been a positive one. The Practice management team will make contact with you urgently to discuss this matter further with you. Many thanks , Leigh Family Practice
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Review titled Advanced Nurse Practitioner
Rated 3 stars out of 5
by Anonymous - Posted on 24 February 2023
The ANP was professional and extremely caring. She is a great asset to the Practice and needs to be retained.
Visited February 2023
Review titled Leigh Family Practice
Replied on 28 February 2023
Dear Patient, May we thank you for taking the time to share your feedback, your kind words and compliments are greatly appreciated. Your feedback has been shared with the Practitioner and Practice team. Many Thanks once again, Take care Leigh Family Practice
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Review titled Great staff
Rated 5 stars out of 5
by Keith - Posted on 23 February 2023
Had an interview in the practice to discuss a problem They understood and were very friendly and listened to what I said First rate service
Visited February 2023
Review titled Leigh Family Practice
Replied on 28 February 2023
Dear Patient, May we thank you for taking the time to share your feedback, your kind words and compliments are greatly appreciated. Your feedback has been shared with the Practice team. Many Thanks once again, Take care Leigh Family Practice
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 January 2023
Went in for blood test, was put totally at ease by the practioner. Such a lovely practice with very helpful and efficient receptionists
Visited January 2023
Review titled Leigh Family Practice
Replied on 06 January 2023
Dear Patient, May we thank you for taking the time to share your feedback, your kind words and compliments are greatly appreciated. Your feedback has been shared with the Practitioner and Practice team. Many Thanks once again, Take care Leigh Family Practice
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Review titled Great people
Rated 5 stars out of 5
by Alan Hodges - Posted on 04 January 2023
Great staff and nothing was too much to sort out ...in and out of the practice easily and felt safe. Would recommend if you can get in
Visited January 2023
Review titled Leigh Family Practice
Replied on 04 January 2023
Dear Patient, May we thank you for taking the time to share your feedback, your compliments are greatly appreciated. Your feedback has been shared with the Practice team. Many Thanks once again, Take care Leigh Family Practice
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Review titled Friendly staff, inaccurate signage
Rated 3 stars out of 5
by Joanne Reynolds - Posted on 04 January 2023
Attended at the request of the surgery for health check blood tests. Immediately upon entering the practice there is a sign stating ‘for blood tests go upstairs’. So I went upstairs and sat and waited for 5 minutes before going back downstairs to speak to reception. I advised the receptionist that I’d waited upstairs for 5 minutes but there’s no one about and no one had come out to see me. Receptionist said I should have initially gone to reception to let them know I’d arrived. I told the receptionist I had followed the surgery instructions on entering the building and perhaps they should change the signage. I’m no rocket scientist but can follow simple instructions. Receptionist was pleasant and helpful enough and agreed with me. The nurse who took my blood was lovely and friendly. She asked if I had brought a sample but I hadn’t been told to when I made the appointment. Another breakdown in communication, and I now have to provide a sample which means attending the surgery again.
Visited January 2023
Review titled Leigh Family Practice
Replied on 05 January 2023
Dear Patient, Many thanks for taking the time to share your feedback, your compliments to the team is greatly appreciated. We are currently reviewing the signage you refer to; it seems this has been put in place by community services that utilise the building rather than something the practice has implemented, we will therefore address this. Please accept our apologies for any miscommunication regarding the urine sample, we will certainly ensure this feedback is shared with the whole practice team going forward. Many thanks , take care Leigh Family Practice
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Review titled Efficient & Friendly
Rated 5 stars out of 5
by Anonymous - Posted on 05 January 2023
Very helpful staff Practice is efficient and staff are happy to help with any query no matter how small or immaterial. Really good service.
Visited January 2023
Review titled Leigh Family Practice
Replied on 06 January 2023
Dear Patient, May we thank you for taking the time to share your feedback, your kind words and compliments are greatly appreciated. Your feedback has been shared with the Practice team. Many Thanks once again, Take care Leigh Family Practice
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Review titled Very disappointing
Rated 1 star out of 5
by Robert Burgess - Posted on 21 February 2023
Every time I ring before 8oclock inmorning they my call when they do anser there is never no apoinments all they say is ring 111 so I go walk in centre where i get better treatment
Visited January 2023
Review titled Leigh Family Practice
Replied on 22 February 2023
Dear Patient, Many thanks for your feedback. We are very sorry that your recent experience has not been a positive one. The Practice management team will make contact with you urgently to discuss this matter further with you. Many thanks , Leigh Family Practice