Leigh Family Practice - Ratings and reviews
Reviews
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Review titled Excellent Service
Rated 4 stars out of 5
by Habib Ali - Posted on 02 November 2023
I went in today, Wednesday, 1 November 2023, for a health check that had been arranged by the practice. I was seen on time, and the service I received was even better than and beyond what I had anticipated. In addition to the usual measurements of blood pressure and weight, etc., I was given a recommendation for a shingles vaccine which I agreed to and received during the same visit. I was given clear information and also great advice and recommendations about my health, with two future appointments for further services, at dates, times and locations convenient to me. When I went home after my visit, I checked my Medical Record on the Patient Access system, and found that the service I received (all the facts, figures and appointments, etc.) had already been promptly and clearly uploaded on the system. I am very pleased with the service I received, and the experience made me feel very happy about the current state of my health. I find the staff at the Leigh Family Practice courteous and helpful and I would like to thank them for the great service they provide, especially the nurse who conducted my health check today.
Visited November 2023
Review titled Leigh Family Practice
Replied on 07 November 2023
Dear Patient, May we thank you for taking the time to share your feedback, your kind words and compliments are greatly appreciated. Your feedback has been shared with our Reception team. Many Thanks once again, Take care, Leigh Family Practice
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Review titled Yearly check with nurse
Rated 4 stars out of 5
by Anonymous - Posted on 16 November 2023
The nurse was very helpful & very understanding, I actually learned why my breathing was worse morning & night due to Astma
Visited November 2023
Review titled Leigh Family Practice
Replied on 17 November 2023
Dear Patient, May we thank you for taking the time to share your feedback, your kind words and compliments are greatly appreciated. Your feedback has been shared with our Nurse. Many Thanks once again, Take care, Leigh Family Practice
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Review titled Good practice (Finally)
Rated 5 stars out of 5
by Anonymous - Posted on 07 November 2023
Surgery sent me a text about a telephone consultation and rang me later to see if the appointment time was ok, The nurse rang on time and was very pleasant…(Not like some).
Visited November 2023
Review titled Leigh Family Practice
Replied on 17 November 2023
Dear Patient, May we thank you for taking the time to share your feedback, your kind words and compliments are greatly appreciated. Your feedback has been shared with our team. Many Thanks once again, Take care, Leigh Family Practice
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Review titled Great practice
Rated 5 stars out of 5
by Glenda Brides - Posted on 19 October 2023
Went for my annual review all the staff and the nurse was so kind and pleasant it a pleasure to come to this surgury
Visited October 2023
Review titled Leigh Family Practice
Replied on 07 November 2023
Dear Patient, May we thank you for taking the time to share your feedback, your kind words and compliments are greatly appreciated. Your feedback has been shared with our Reception team. Many Thanks once again, Take care, Leigh Family Practice
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Review titled Mixed messages
Rated 1 star out of 5
by Keith Tulsie - Posted on 13 October 2023
Was told to come in for a flu jab. made an appointment turned up was told I was too young, not eligible for a flu jab. not a good service
Visited October 2023
Review titled Leigh Family Practice
Replied on 18 October 2023
Dear Patient, May i thank you for taking the time to discuss your feedback with me , I will address the issue you have raised with staff, we welcome any feedback from our patients, good or bad which will ultimately assist us to improve the services we deliver. Many thanks Once again, Take Care, Sherrie Assistant Practice Manager Leigh Family Practice.
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Review titled Very friendly nurses
Rated 4 stars out of 5
by Anonymous - Posted on 08 November 2023
The clinical staff are great , very pleasant. Took time with me and my baby Just difficult to get through to the reception when you need to call, but are available at the desk when you go in the surgery
Visited October 2023
Review titled Leigh Family Practice
Replied on 17 November 2023
Dear Patient, We are sorry that you have difficulty getting through on the phone lines , this is something we will look into. May we also thank you for taking the time to share your feedback regarding staff, your kind words and compliments are greatly appreciated and your feedback has been shared with our team. Many Thanks once again, Take care, Leigh Family Practice
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Review titled Reception staff not doing job
Rated 3 stars out of 5
by Ian Mcgeoghegan - Posted on 22 September 2023
I went to reception to check in for my appointment, spoke to the member of staff who said they checked me in. After half an hour I went back up to the reception to ask what was going on. The receptionist then informed me that the previous staff member had not checked me in. I ended up waiting nearly an hour
Visited September 2023
Review titled Leigh Family Practice
Replied on 27 September 2023
Dear Patient. Thank you for your Feedback. We apologise that the experience you have had with the practice has not been a positive one. We welcome any feedback from our patients, good or bad which will ultimately assist us to improve the services we deliver. I would like to thank you for bringing your concerns to our attention and may we assure you of our continued service to you at all times. May we also take this opportunity to apologise that you had to wait to see the clinician , I can see from your notes that you were marked as arrived for your appointment by the receptionist but another staff member accidently changed this , This error has been discussed with the staff member in question. The surgery endeavours to provide the best possible standard of care to all our patients and we will continue with regular monitoring and review to enable us to constantly improve the services we offer.
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Review titled Friendly staff
Rated 4 stars out of 5
by Ant - Posted on 18 September 2023
Staff were lovely from booking the appointment to arriving at the GP. Appointment booking was easy and they managed to get a quick place.
Visited September 2023
Review titled Leigh Family Practice
Replied on 19 September 2023
Dear Patient, May we thank you for taking the time to share your feedback, your kind words and compliments are greatly appreciated. Your feedback has been shared with our Reception team. Many Thanks once again, Take care, Leigh Family Practice
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Review titled Very efficient
Rated 5 stars out of 5
by Sophie - Posted on 22 September 2023
I moved to this practice after having issues with my previous doctors. Leigh Family Practice were easy to contact, the appointment was on time, staff at the desk were friendly and helpful and the nurse was lovely! Very informative and explained everything she would be doing and why. Have recommended to family already
Visited September 2023
Review titled Leigh Family Practice
Replied on 27 September 2023
Dear Patient, May we thank you for taking the time to share your feedback, your kind words and compliments are greatly appreciated. Your feedback has been shared with the Practice team. Many Thanks once again, Take care Leigh Family Practice
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Review titled Very good practice
Rated 4 stars out of 5
by Bernadette Dawson - Posted on 03 July 2023
The receptionist was very helpful and sorted out my appointment to see the doctor for a review. I am a cancer patient and need understanding and continuity.
Visited July 2023
Review titled Leigh Family Practice
Replied on 24 July 2023
Dear Patient, May we thank you for taking the time to share your feedback, your kind words and compliments are greatly appreciated. Your feedback has been shared with our Reception team. Many Thanks once again, Take care, Leigh Family Practice