Laburnum Health Centre
Althorne Way, Dagenham, Essex, RM10 7DFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent practice
Rated 4 stars out of 5
by Claire smith - Posted on 03 January 2023
There is 1 particular GP that in my opinion deserves to be recognised for his outstanding work and support in his work and his commitment to the NHS. I have personally received ongoing support and advice that has really helped and made me feel better physically and mentally.He goes above and beyond to give me advice and support on the issue of the health and wellbeing of myself in a way that is very positive and helpful to me.I have myself personally told him about his excellent practice however I would like to acknowledge him on here. Ty Dr (not sure if I’m allowed to mention your name) .
Visited November 2022
Review titled Laburnum Health Centre
Replied on 04 January 2023
Dear Miss Smith Thank you for your feedback. We are pleased to hear that you are happy with the treatment and advice that you have received from the surgery. I will pass your feedback on to the practice team and ensure that the GP that you are referring to is aware of your kind comments. Kind regards Linda Franklin - Assistant Manager
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Review titled Very friendly practice
Rated 5 stars out of 5
by Peter Walsh - Posted on 14 October 2022
While visiting the practice I passed out But I can say the staff were fantastic in my recovery. My blood pressure dropped very low and all the staff made sure I was ok I am so grateful to all of them
Visited October 2022
Review titled Laburnum Health Centre
Replied on 03 November 2022
Dear Mr Walsh Many thanks for your feedback. We are glad that we were able to assist you. I will pass your feedback on to all the staff involved in your care. Kind regards Linda Franklin - Deputy Manager
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Review titled Worse practice
Rated 1 star out of 5
by Anonymous - Posted on 26 October 2022
That’s the worse GP which I know . I was there at 8:30am with my daughter 2 years old , which has a cough and temperature for 2 weeks and one of receptionist send me home and said that we have to call them at 8:45 to book an appointment, they don’t book appointment face to face !!! How you can be NHS like this ?? Apart I was calling them yesterday evening , and they said to come today at 8:30, we were but that receptionist sent us home !!! That’s not good at all!!! I will change this sheet of GP.
Visited October 2022
Review titled Laburnum Health Centre
Replied on 03 November 2022
Dear Patient Thank you for your feedback. We are sorry to hear that you had difficulty booking an appointment for your daughter. If you could write to the practice directly with your details, we can look into this further and respond to you fully. Kind Regards Linda Franklin Deputy Manager
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Review titled Never any booking
Rated 1 star out of 5
by Precious - Posted on 10 August 2022
I’ve been trying to book an appointment face to face for a week and still nothing ? It’s always busy and fully booked I called over 100 times from 8.40 to 9am for them to tell me it’s fully booked. I need to get checked I’ve been sick for over a month I keep getting referred to different practices I’m so tired. the A&E is rubbish and so are the GP. I think once you die that’s when they will care
Visited August 2022
Review titled Laburnum Health Centre
Replied on 03 November 2022
Dear Patient Thank you for your feedback. We are sorry to hear that you are experiencing problems trying to book an appointment. The practice regularly looks at our booking systems and appointment availability to try to find ways to improve the service for our patients, however due to such high demand there are times when the phone lines are extremely busy, and all available appointments are booked very quickly. If you would like us to look into this further, please write to the practice with your full details and we will respond to you directly. Kind regards Linda Franklin - Deputy Manager
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Review titled Masters of Menopause
Rated 5 stars out of 5
by Little Ms Happy - Posted on 27 January 2023
This Practice has treated me like royalty and I want to thank them for undertaking additional Menopause Training and helping women like me. I was experiencing may minor health concerns which, individually, I would not have visited my GP to resolve. My employer invited me to attend 4 x weekly group sessions regarding Menopause Awareness and I was shocked to find how many symptoms there were and how many related to my own health concerns - I was not insane! I was also saddened to hear how my Colleagues were struggling to get their GP to understand that they did not want Anxiety Medication nor Anti Depressants they wanted HRT. I believe that Menopause is covered in approximately a half day session for GP Training and this explains why GPs are taking additional training to help women. I expected a battle so, to be understood, I listed all the symptoms, graded them 0-10 on how they affected my life, I took them list to an Appointment with the Nurse Practioner who was so lovely and understanding and explained that I did not feel the severity necessitated HRT just yet but wanted advice so I could be better prepared. I received the advice and was given an open invitation to return. A short while later I had a Telephone Consultation where I received a great deal of information and was referred to the GP for a Prescription. I had a Telephone Appointment with a Female GP who explained her recommendation which I agreed to try. A month later I had a Follow Up with a Male GP who, surprisingly, was just a lovely and knowledgeable as the Nurse and Female GP. We agreed to continue with thos option with an open invitation to discuss at anytime. Sadly I have suffered some uncommon skin irritation from the adhesive on the patches recently but after a Telephone Consultation with another Male GP we are looking to find something more suitable. I cannot thank this Practice enough for their dedication to helping women with Menopause and for the care they have provided to me in this matter and many other instances. I do believe that, had I paid privately, I would not have received any better quality of care.
Visited July 2022
Review titled Laburnum Health Centre
Replied on 30 January 2023
Dear Patient Thank you for your feedback. I am pleased to hear that you were happy with the service you received from us. I will share your kind comments in our next practice meeting. Kind regards Linda Franklin - Assistant Manager