James Alexander Family Practice
Bransholme Health Centre, Goodhart Road, Bransholme, Hull, North Humberside, HU7 4DWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Hopeless
Rated 1 star out of 5
by Peter Savage - Posted on 05 July 2022
Without doubt, this is the worst practice Ive ever had the misfortune to register with. There are too many things I could mention to be honest - but for starters: Tablets going to previous address Never seen a doctor yet in over a year of being registered Follow up appt to discuss my blood results now 6 weeks after the blood tests - even some of them are abnormal. Cannot view details of previous visits, asked numerous times but told that this is not possible to see doctors/nurses comments - of course it is, as Ive always seen them when registered with previous practices. Totally useless in everything they do - I dread calling them Oh yes, the phone just rang out when I called them last after waiting 20 minutes to get to No 1 in the queue Im not sure who to complain to be honest - I did think about asking them but Im pretty sure they’ll give me the wrong number or they wouldn’t know the answer. Im now in the process of changing doctors - I really cant live with the unprofessionalism of their service
Visited June 2022
Review titled James Alexander Family Practice
Replied on 05 September 2022
Thanks for your feedback Peter, I'm glad we were able to resolve the issues and ensure you were happy with the outcome. Adam
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Review titled Great response
Rated 5 stars out of 5
by Jayne - Posted on 25 May 2022
Had a phone consultation and was told I would be getting some antibiotics but they were not sent to the pharmacy.i rang the gp practice and the receptionist was very helpful in assisting me and got another medical practitioner to ring me.He did and was so lovely and apologetic and sent the prescription through which meant I could start getting my kidney infection sorted. Thank you 😊
Visited May 2022
Review titled James Alexander Family Practice
Replied on 05 September 2022
Thanks for the feedback, I have passed this on to the relevant teams within the practice. Kind regards Adam (Operational Lead)