Headlands Surgery
20 Headlands, Kettering, Northamptonshire, NN15 7HPContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Headlands Surgery.
Reviews
-
Review titled New Asthma Nurse
Rated 4 stars out of 5
by Anonymous - Posted on 14 June 2024
Advised New Asthma Nurse. Recieved 2024 review 2 mins over the phone. Not impressed at all and I appreciate the service needs stream lining and I’m all for it but I have access to my notes lol Trigger - emotions hmm .. considering my lymph nodes are all up and have been over ten days now which has an impact on my breathing maybe you will offer better advise at my 2025 review when I’m next booked in … overall I cannot moan about the service of the GPs but this gave me no reassurance at all . I doubt this would be fit for purpose for many patients.
Visited June 2024
Headlands Surgery has not yet replied.
-
Review titled Reception
Rated 5 stars out of 5
by Virginia - Posted on 09 May 2024
Over the past couple of years , I’ve found the older lady with the grey short hair initial S as I’ve found you can’t include names the receptionist to be very helpful she seems to sense your urgency and for me anyway I’ve been very grateful that when I’ve walked in and have seen her she has been polite compassionate and helpful. If I walk through the door and see her on reception the relief is phenomenal. So I wanted to take the time to say a big thank you to all the team at headlands but especially her.
Visited May 2024
Review titled Headlands Surgery
Replied on 10 June 2024
Dear Virginia, Thank you for such positive feedback, we will ensure this is shared with the team and S. Kind Regards Alice Grant Patient Services Manager
-
Review titled So impressed with recent care
Rated 5 stars out of 5
by Michelle Bell - Posted on 18 May 2024
From the receptionists that have gone above and beyond to help me in the lead up, for my Aunt and Uncle who have relocated here, to the care my Aunt received at her first appointment with the GP there.
Visited May 2024
Review titled Headlands Surgery
Replied on 10 June 2024
Dear Michelle, Thank you for such positive feedback, we will ensure this is shared with the team. Kind Regards Alice Grant Patient Services Manager
-
Review titled Great practice
Rated 4 stars out of 5
by Joyce Crowther - Posted on 10 June 2024
I was listened to, I was examend and prescribed the medication, I should have had, if only I could have seen a professional 2 months prior. Still not 100% recovered.
Visited May 2024
Review titled Headlands Surgery
Replied on 10 June 2024
Dear Joyce, Thank you for such positive feedback regarding the clinician, we will ensure this is shared with the team. I am sorry to hear of your difficulties accessing appointments, we have made some changes in recent weeks and hope this is helping. Kind Regards Alice Grant Patient Services Manager
-
Review titled Extremely professional, attentive and helpful GP
Rated 5 stars out of 5
by Anonymous - Posted on 18 May 2024
I booked a telephone appointment to discuss with a GP about having annual bloodtests. The designated GP phoned as as arranged. He was extremely diligent and professional in determining what tests would be required, and promptly instigated via the internet the necessary mechanics.
Visited May 2024
Review titled Headlands Surgery
Replied on 10 June 2024
Dear Patient, Thank you for such positive feedback, we will ensure this is shared with the team. Kind Regards Alice Grant Patient Services Manager
-
Review titled Impossible to book an appointment
Rated 2 stars out of 5
by Dave - Posted on 29 April 2024
For several Months I have tried repeatedly to book an appointment by phone, turning up at the surgery and now using the Anima online system and have failed miserably at every attempt. It would appear that they do everything in their power to avoid seeing patients that only require occasional assistance because they closed the online system for medical requests by 7.05am every day. Not everyone needs to see a doctor same day however, there is absolutely no oportunity to even book a non urgent scheduled appointment within a reasonable timeframe. Is it any wonder that A&E departments are at bursting point when the surgery seems to so everthying within their power to discourage patients from visiting in person.
Visited April 2024
Review titled Headlands Surgery
Replied on 10 June 2024
Dear Dave, I am sorry to hear of your difficulties accessing services. Please be reassured we do not manually close Anima however once clinical capacity has been reached, it does close for new requests to ensure safe practice until the following day. Patients can still access services by calling us and reception will help you submit an Anima request. If you would like to discuss your concerns further you can contact the surgery and ask to speak with Natalie, management support or myself. Kind Regards Alice Grant Patient Services Manager
-
Review titled lovely GP
Rated 5 stars out of 5
by Lauren - Posted on 15 April 2024
brought my new baby to see one of the GPs and he put my mind at ease. Was very thorough and explained everything as he was doing it, thank you Headlands
Visited March 2024
Review titled Headlands Surgery
Replied on 10 June 2024
Dear Lauren, Thank you for such positive feedback, we will ensure this is shared with the team. Kind Regards Alice Grant Patient Services Manager
-
Review titled Brilliant Doctor!
Rated 5 stars out of 5
by gary - Posted on 15 April 2024
Had face to face appointment with Dr in a saturday clinic. First time seeing this GP - what a great guy! Very professional, very helpful and put me very at ease. Was very thorough. Would recommend to anyone. Well done Headlands for employing this gent!
Visited March 2024
Review titled Headlands Surgery
Replied on 10 June 2024
Dear Gary, Thank you for such positive feedback, we will ensure this is shared with the team. Kind Regards Alice Grant Patient Services Manager
-
Review titled 0 stars if I could
Rated 1 star out of 5
by Anonymous - Posted on 07 March 2024
I have been trying to get an appointment for over a week with no luck due to their new online system being a pile of rubbish. Only to call the surgery to be told my case has been viewed but not responded to,I have to wait until they respond and I am unable to make an appointment over the phone. I am 30 weeks pregnant and this issue I am having could potentially be something serious if left untreated so my anxiety is through the roof. I have now moved GPs and believe this practice needs serious investigation
Visited March 2024
Review titled Headlands Surgery
Replied on 15 April 2024
Dear Patient, Thank you for your review. I am sorry to read of your experience. At the time of your review we were still very new to our new booking process "Anima". We have made steps to improve and stream line this process and will continue to do so going forward. If you would like to get in touch with the surgery directly and ask to speak to a member of management either myself or Natalie Harrison, Management support would be happy to help. Alice Grant Patient Services Manager
-
Review titled Terrible, new booking system prevents care
Rated 1 star out of 5
by Patient - Posted on 16 April 2024
Told to make a GP appointment after a blood results, new system only takes so many requests in a day and you therefore need to make a booking at midnight! Totally ridiculous, put a drawbridge over the door, same message to patients. We will be moving practice to one where we can get an appointment for the occasional times we need it
Visited February 2024
Review titled Headlands Surgery
Replied on 10 June 2024
Dear Patient, Thank you for giving us your feedback. Following this and other feedback from patients we have taken steps to improve the service. We now book results calls and no longer ask patients to do this themselves. We have also updated the timings of Anima. I hope these changes have made accessing services easier for you. However, if you would like to discuss further please feel free to contact the surgery and speak with either Natalie, Management Support, or myself. Kind Regards Alice Grant Patient Services Manager