Headlands Surgery - Ratings and reviews
Reviews
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Review titled Medical Staff who care.
Rated 5 stars out of 5
by Susan - Posted on 10 October 2023
I have had regular contact with the surgery for the past couple of years due to Hypertension. Every medical practitioner that has supported me has been exceptional. In the current times and many challenges that the profession faces, my experience of the practice has always been a positive one. Thank you to you all for all that you do.
Visited October 2023
Headlands Surgery has not yet replied.
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 11 September 2023
You can only book over the phone and only at 8 am, but within 30 seconds you are way down an enormous queue and stand no chance of being seen. It's the same every day, week and now year. Still empty waiting rooms despite the end of covid.
Visited September 2023
Headlands Surgery has not yet replied.
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Review titled Great Service overall
Rated 5 stars out of 5
by Fiona Powell - Posted on 15 September 2023
Good service from initial contact to seeing the GP. Rang early morning- didn’t wait long ,had a call back and had an appointment that Morning. GP was very attentive and thorough. Pleasant bedside manner
Visited September 2023
Headlands Surgery has not yet replied.
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Review titled Very efficient and friendly practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 July 2023
The staff are friendly and efficient. The practice is always clean and tidy and the booking-in system is a good way to book in. Parking is good too.
Visited July 2023
Headlands Surgery has not yet replied.
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Review titled Compassionate
Rated 5 stars out of 5
by Anonymous - Posted on 04 July 2023
I have great anxiety related to having blood pressure readings taken, and consequently dread going for reviews. I experienced great support, understanding and compassion this morning. I really appreciate the individualised care. Thank you
Visited July 2023
Headlands Surgery has not yet replied.
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Review titled Health care excellence
Rated 5 stars out of 5
by Debbie - Posted on 05 July 2023
I attended for asthma review which was carried out by an HCA. I found her to be pleasant and felt relaxed in the consultation. She actually listened to my replys to her questions rather than having her own agenda. She offered safe, sound and practical advice. Well done.
Visited July 2023
Headlands Surgery has not yet replied.
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Review titled Nurses brilliant
Rated 5 stars out of 5
by Teresa Bonser - Posted on 17 July 2023
My experience with the nurses over last 5 months has been brilliant . Care and support has been over and above , just so caring and accommodating couldn’t have had better care x
Visited May 2023
Headlands Surgery has not yet replied.
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Review titled Difficult to contact, system online mostly not working
Rated 1 star out of 5
by Peter - Posted on 28 April 2023
Having been discharged from KGH after a cardiac event my discharge notes where automatically sent to the surgery. The System Online interface has a feature to book an online appointment as my working hours do not allow me to ring at 08.00, this no longer works, I spent 4 days trying to make contact waiting at position #1 for 55 minutes on the 4th day but no-one answered. I have never been able to get through after 16.00 even though the surgery hours are 08:00 to 18:00. On the 5th day I had to take time off work to ring and then was 52nd in the queue but had the option for a call back. I needed a new prescription for the new medication the hospital had prescribed as I was now running out. When the call back finally came through I was told a doctor will not be available to do the prescription for a further 5 days! I think this surgery needs to be closed down and something better be put in place staffed by people who want to help people, this is the second time I have been turned away and told I will have to wait up to 5-6 days for a prescription.
Visited April 2023
Headlands Surgery has not yet replied.
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Review titled Telephone system
Rated 5 stars out of 5
by Anonymous - Posted on 17 March 2023
Recent contacts with the Surgery much improved, the call back feature works well and is a great improvement on waiting on the line in a massive queue
Visited March 2023
Headlands Surgery has not yet replied.
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Review titled Thorough investigation
Rated 4 stars out of 5
by Anonymous - Posted on 16 March 2023
After a medication review with a nurse she escalated all my queries to experienced professionals within the practice
Visited March 2023
Headlands Surgery has not yet replied.