GPS Healthcare - Yew Tree Medical Centre
100 Yew Tree Lane, Solihull, West Midlands, B91 2RAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Just terrible
Rated 1 star out of 5
by Haj - Posted on 19 October 2022
I am actually relieved the practice is taking 5 weeks to register our family because its given me time to realise how appalling the service is. When I spoke to the receptionist to ask why it was taking so long for the registry and also I explained how anxious I felt there was no empathy or reassurance given that it'll get sorted. I have a baby turning 8 weeks and there seemed to be no urgency to get her in their system so she can have her first vaccination. When I asked is it usually this bad to get hold of someone on a daily basis I was told yes. For that reason I rather go elsewhere. The receptionist spoke over me and was very patronising. As a new mother with alot of worries for her child I was left feeling extremely anxious and stressed that I could not get something simple as this sorted. Should not be taking over a month to get registered.
Visited October 2022
Review titled GPS Healthcare - Yew Tree Medical Centre
Replied on 17 April 2023
Dear Patient thank you for your feedback, I apologise for the service that you have had and we endeavour to feedback to the site so that we can improve our service to our patients
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 October 2022
The reception staff, nurses and doctors at this surgery cannot be faulted. Unfortunately having needed their services for my children above average I have been extremely grateful .
Visited October 2022
Review titled GPS Healthcare - Yew Tree Medical Centre
Replied on 17 April 2023
Dear Patient thank you for your feedback, I apologise for the service that you have had and we endeavour to feedback to the site so that we can improve our service to our patients
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Review titled Short Staffed or Staff problem?
Rated 1 star out of 5
by Anonymous - Posted on 13 October 2022
After 25 mins of being number one in the telephone queue (called at 17.02) hone eventually answered and when queried why the delay was advised there had been a lot of footfall. I explained I had a GP telephone appt 3 weeks ago and was told I would be contacted for a repeat blood test - 3 weeks later nothing. I asked was anyone going to bother contacting me and she said there is an outstanding request but covid is doing the rounds again and they are short staffed. She said she could do one for 24th Oct - another 11 days wait! I said to forget it as will get it done privately (having pre-op tests tomorrow which will likely include blood tests). I can see from other reviews this service is pretty par for the course and despite the compliance manager saying she will sort it nothing seems to change.
Visited October 2022
Review titled GPS Healthcare - Yew Tree Medical Centre
Replied on 17 April 2023
Dear Patient thank you for your feedback, I apologise for the service that you have had and we endeavour to feedback to the site so that we can improve our service to our patients
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Review titled Poor patient care!
Rated 1 star out of 5
by Neil Smith - Posted on 22 September 2022
An asthma review was booked for 13:30-14:30 on 22/09/22. A nurse practitioner was meant to call during this period. I made myself available and they finally called at 15:38 when I was back at work. Waste of time. How they can conduct an asthma review over the phone is beyond me anyway... No chest auscultation, no oxygen saturations, no peak flow, no inhaler technique assessment... Maybe this practice should go back to face to face appointments and run them to schedule.
Visited September 2022
Review titled GPS Healthcare - Yew Tree Medical Centre
Replied on 17 April 2023
Dear Patient thank you for your feedback, I apologise for the service that you have had and we endeavour to feedback to the site so that we can improve our service to our patients
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Review titled Absolutely shocking
Rated 1 star out of 5
by Manjot - Posted on 18 August 2022
Shocking service - the quality of care was awful years ago however it has deteriorated even further resulting in harm which could have been avoided. This practice is unfit to serve the public anymore - staff are so impolite. I cannot imagine how vulnerable patients including the elderly are being treated by staff since complaints are never taken seriously. The practice needs to urgently develop a centralised hr system so that it provides clear and accurate information between staff for management purposes! I was delayed an urgent mental health appointment in December 2021 when I was at crisis point but this service is far worse at the time of writing this in August 2022.
Visited August 2022
Review titled GPS Healthcare - Yew Tree Medical Centre
Replied on 17 April 2023
Dear Patient thank you for your feedback, I apologise for the service that you have had and we endeavour to feedback to the site so that we can improve our service to our patients
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Review titled Receptionists think they run the place!
Rated 1 star out of 5
by Anonymous - Posted on 02 September 2022
It depends who answers the phone and who has the most compassion for patients. Disgusting attitudes on the phone. You ask to speak to higher management and get told “I’m the only one here” Somthing needs to be done with how they speak to people and tell them 393726 different things. People get sick. They need help. And then you’ve got stinking attitudes from staff that work on a computer. I want to know how I go about complaining becouse this is constant.
Visited August 2022
Review titled GPS Healthcare - Yew Tree Medical Centre
Replied on 17 April 2023
Dear Patient thank you for your feedback, I apologise for the service that you have had and we endeavour to feedback to the site so that we can improve our service to our patients
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Review titled How long can you be caller number one in the queue?
Rated 1 star out of 5
by Anonymous - Posted on 15 June 2022
Well the answer is over half an hour without your call being answered. The only way to contact them is through their phone service they provide and clearly this is not being answered. Dreadful service.
Visited June 2022
Review titled GPS Healthcare - Yew Tree Medical Centre
Replied on 07 July 2022
Dear Patient, my name is Balvinder Devi I am the Compliance, Engagement and Communications Manager. I would like to apologise for the service you have received. I will share your feedback with the team to see why you were number 1 for 30 minutes. We review our processes regularly to ensure we deliver the correct patient care and monitor our calling data so that we can make improvements. Balvinder Devi Compliance, Engagement and Communications Manager
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Review titled Excellent doctor
Rated 5 stars out of 5
by Anonymous - Posted on 01 June 2022
The new doctor in their practice has provided amazing care and attention towards my little boy who is suffering with his ears. Always happy to see him face to face and give the care he needs. Getting through and getting appointments can be a nightmare but this is the case in every doctors throughout the country.
Visited June 2022
Review titled GPS Healthcare - Yew Tree Medical Centre
Replied on 09 June 2022
Dear Patient, thank you for your feedback and kind words I will ensure I let the site manager know and share with colleagues Many Thanks Balvinder Devi Compliance, Engagement and Communications Manager
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Review titled Great service
Rated 5 stars out of 5
by Christine - Posted on 29 June 2022
Got through to reception very quickly. Call answered by a very friendly receptionist. Appointment booked for following week with phlebotomist. Painless procedure, very professional and friendly. Happy with treatment.
Visited June 2022
Review titled GPS Healthcare - Yew Tree Medical Centre
Replied on 07 July 2022
Dear Christine, thank you for your feedback I will share this with the team at Yew Tree, I am happy to hear you received great service from our reception team Many Thanks Balvinder Devi Compliance, Engagement and Communications Manager
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Review titled Poor Practice
Rated 1 star out of 5
by K.Massey - Posted on 05 May 2022
On Wed 05/2022 I phoned the surgery at about 5.20pm. Not surprisingly I was informed that there was queue of callers, but I could enter 1 and receive a call back. At about 5.30 there was a message on phone telling they had called but had no response from me. I seriously doubt this because my cell phone and house phone were both close at hand. So decided to call again and this time wait. I was caller number 8, it took about 45 minutes to get to caller No 1 and then another 45 minutes at caller no1, by which time was frustrated and angry and it was upsetting to my family that I gave up. There appears to be a big problem with the reception. In order to get this far with my comment, I had to state the date of my visit, but as you can see I did not make a visit at all
Visited May 2022
Review titled GPS Healthcare - Yew Tree Medical Centre
Replied on 07 July 2022
Dear K Massey my name is Balvinder Devi, I am the Compliance, Engagement and Communications Manager at GPS Healthcare. I would like to apologise for the inconvenience caused and am sorry you feel you have not have had good service. I would like to reassure you that the Call Back system does hold your position in the queue and will call you back when you are near the front of the queue, unfortunately if not answered it does take you out of the queue. I will share your feedback with the site manager at Yew Tree Surgery and also with the reception team. We are constantly reviewing our processes to ensure we are offering the best patient access and care, we will look into why the waiting times for the number one position are at 45 minutes. I would like to apologise again. Balvinder Devi Compliance, Engagement and Communications Manager