GPS Healthcare - Yew Tree Medical Centre - Ratings and reviews
Reviews
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Review titled Amazing GP practice.
Rated 5 stars out of 5
by Sara Jane Cleaver - Posted on 11 March 2023
I have visited the practice on several occasions, each time, the care I have/ still need, has been incredible. I have seen a certain GP here on several occasions, she has always been so kind/ caring and understanding and really helped me alot . The whole team at yewtree medical centre are incredible, they work so hard constantly to look after all the patients they have. Even with pressure, they still greet you with a smile. Thank you so much yewtree medical centre team, you are all incredible.
Visited March 2023
Review titled GPS Healthcare - Yew Tree Medical Centre
Replied on 17 April 2023
Dear Sara thank you for your feedback and kind words about the Yew Tree Team, I will pass your comments on to the team. They will surely be happy with your comments. Many Thanks Balvinder Devi
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Review titled Prompt action
Rated 5 stars out of 5
by Anonymous - Posted on 25 March 2023
Requested medical revue at 1115 and given appointment with paramedic practitioner at Tanworth Lane 4 hours later. Excellent service
Visited March 2023
Review titled GPS Healthcare - Yew Tree Medical Centre
Replied on 17 April 2023
Dear Patient thank you for you feedback, you met with a Paramedic from our Acute Care Team. I am glad you were seen as needed, I will pass your feedback onto the colleagues of the team. Balvinder Devi Governance and Compliance Manager
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Review titled Terrible reception staff
Rated 2 stars out of 5
by Mr Chaudhry Tahir - Posted on 20 December 2022
Just had the absolute worst experience when trying to book an appointment for my son. Kept getting cut off when trying to explain the problem, being told I could only be seen for one of the reasons I was calling and made to feel stupid. Was told when I tried to call the day before that I had to call in the morning to make an appointment, and when I called bang on 8am, I'm told there's only 1 appointment left in another surgery and that he can only be seen for one reason! Terrible service, very very rude staff.
Visited December 2022
Review titled GPS Healthcare - Yew Tree Medical Centre
Replied on 17 April 2023
Dear Patient thank you for your feedback, I apologise for the service that you have had and we endeavour to feedback to the site so that we can improve our service to our patients
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Review titled An hour and half wait
Rated 1 star out of 5
by Anonymous - Posted on 12 December 2022
I waited for 1 hour 30 minutes for an ongoing appointment, in the end I had to walk out due to having 3 children at home, the receptionists are rude and speak everyone's business/health concerns for everyone in the waiting room to hear! A formal complain will be put in as it's unacceptable and now I have to rearrange my appointment due to a 1.30 wait first appointment and a 1.30 wait second appointment which I had to walk out so I wasn't seen!
Visited December 2022
Review titled GPS Healthcare - Yew Tree Medical Centre
Replied on 17 April 2023
Dear Patient thank you for your feedback, I apologise for the service that you have had and we endeavour to feedback to the site so that we can improve our service to our patients
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Review titled Extremely unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 28 November 2022
I called to get an appointment for my daughter today 28/11 and I was told that they don’t have any appointments till the end of December. This is extremely bad service, the receptionist suggested that I call tomorrow to book on the day which I don’t think is appropriate as she is not actually I’ll but there is no other way of getting her seen Really unhappy with the service
Visited November 2022
Review titled GPS Healthcare - Yew Tree Medical Centre
Replied on 17 April 2023
Dear Patient thank you for your feedback, I apologise for the service that you have had and we endeavour to feedback to the site so that we can improve our service to our patients
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Review titled Caring
Rated 5 stars out of 5
by L.Southall - Posted on 08 November 2022
Appreciated I didn't have a barrage of questions when trying to book a face to face appointment with the doctor. Receptionist gave first available. The doctor was caring and listened. It had been a while because of lockdowns.... She provided great reassurance and I felt a bit better when I left. Thankyou.
Visited November 2022
Review titled GPS Healthcare - Yew Tree Medical Centre
Replied on 17 April 2023
Dear L.Southall, thank you for your positive words we will feedback to the site and colleagues. We are glad we were able to help you feel better
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Review titled Great practice
Rated 5 stars out of 5
by Mrs Carmel Ohara - Posted on 06 March 2023
I can’t fault the practice, if you can’t get an appointment a GP will call you, but I’ve never had a problem getting an appointment. Reception staff are friendly and efficient and help as much as they can . I would definitely recommend this practice
Visited November 2022
Review titled GPS Healthcare - Yew Tree Medical Centre
Replied on 17 April 2023
Dear Carmel, thank you for your feedback, thank you for your positive words we will feedback to the site and colleagues
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Review titled Demoralised treatment from receptionist
Rated 1 star out of 5
by Paulo - Posted on 01 November 2022
Total disappointment with the 2 receptionists, completely unprofessional, they do everything to make sure you don't have a decent service or even make a point of being support for people looking for service. They are not doing any favors for patients, the obligation is to treat everyone with respect and not treat people like they have done. In addition to leaving my review here, I will also make a formal complaint so that the type of treatment people receive when seeking care is closely monitored by superiors.
Visited November 2022
Review titled GPS Healthcare - Yew Tree Medical Centre
Replied on 17 April 2023
Dear Patient thank you for your feedback, I apologise for the service that you have had and we endeavour to feedback to the site so that we can improve our service to our patients
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Review titled Patience is definitely a virtue
Rated 4 stars out of 5
by Jan - Posted on 11 October 2022
A huge well done to the receptionist on duty when I came to the surgery on 2 occasions this month. She had extremely difficult people to deal with on both visits but her patience did not run out. She was extremely clear with informing the patients of the next step in their care and could not have been more polite. I just hope this receptionist stays with the practice as working with this level of stress is not the most rewarding part of her day. Thank you to all receptionists, you're brilliant and do a great job.
Visited October 2022
Review titled GPS Healthcare - Yew Tree Medical Centre
Replied on 17 April 2023
Dear Patient thank you for your feedback, I apologise for the service that you have had and we endeavour to feedback to the site so that we can improve our service to our patients and also to say well done to the colleagues that serve our patients well and are an asset to our team
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Review titled Just terrible
Rated 1 star out of 5
by Haj - Posted on 19 October 2022
I am actually relieved the practice is taking 5 weeks to register our family because its given me time to realise how appalling the service is. When I spoke to the receptionist to ask why it was taking so long for the registry and also I explained how anxious I felt there was no empathy or reassurance given that it'll get sorted. I have a baby turning 8 weeks and there seemed to be no urgency to get her in their system so she can have her first vaccination. When I asked is it usually this bad to get hold of someone on a daily basis I was told yes. For that reason I rather go elsewhere. The receptionist spoke over me and was very patronising. As a new mother with alot of worries for her child I was left feeling extremely anxious and stressed that I could not get something simple as this sorted. Should not be taking over a month to get registered.
Visited October 2022
Review titled GPS Healthcare - Yew Tree Medical Centre
Replied on 17 April 2023
Dear Patient thank you for your feedback, I apologise for the service that you have had and we endeavour to feedback to the site so that we can improve our service to our patients