First 4 Health Group - E7 Health
Lord Lister Health Centre, 121 Woodgrange Road, Forest Gate, London, E7 0EPContact details and opening times
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Reviews
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Review titled Understanding and very competent
Rated 5 stars out of 5
by K Patient - Posted on 18 May 2024
I had my baby vaccinated here recently and the nurse answered my questions by calling on her breadth of knowledge (both professional and personal). Her bedside manner with my baby was excellent. She was interested in following up with me as I had been out of the country for a number of months and had vaccines elsewhere. This really shows the NHS cares. I was impressed! Lovely! Nice, large clean room too! Friendly staff in general (reception etc). Sign in process at reception: I couldn’t find anywhere else to leave this feedback but the touch screen to sign in when I arrived at my appointment only allowed me to enter the birth date - it wouldn’t work when I got to the postcode. There’s no ‘delete/backspace’ button for that screen and it wouldn’t accept the letters I was pressing… so if you make a mistake (easy cause the touchscreen doesn’t work properly - then there’s not much you can do) so then I had to queue at reception which was held up with a number of people who couldn’t communicate in English (reception staff was very friendly but I felt for them as this must be frustrating)…
Visited May 2024
Review titled First 4 Health Group - E7 Health
Replied on 20 May 2024
Dear Patient, Thank you so much for your detailed 5-star review! We are thrilled to hear about your positive experience with our nursing staff during your baby's vaccination. It's wonderful to know that our nurse provided knowledgeable and compassionate care, addressing your questions and showing genuine interest in your baby's health history. We strive to make every visit as comfortable and informative as possible; thank you for taking the time to share your experience with us. We are also glad you found our facilities clean and our staff friendly. We apologise for the inconvenience you experienced with the touch screen sign-in process. Your feedback is valuable, and we will look into improving this system to make it more user-friendly. Thank you again for your kind words and for highlighting both the strengths and areas where we can improve. Your feedback is so important as it helps us to continually improve the service we offer our patients. We look forward to continuing to provide you and your family with excellent care. E7 Health
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Review titled Good practice
Rated 4 stars out of 5
by Musa - Posted on 31 May 2024
Doctor i saw is helpful and listen me well . She provided me with the information I needed and advise
Visited May 2024
Review titled First 4 Health Group - E7 Health
Replied on 03 June 2024
Dear Musa, Thank you for taking the time to leave your review. We're glad to hear that you found the doctor you saw helpful and attentive to your needs. Listening carefully and providing relevant information and advice are important aspects of our approach to patient care, and we're pleased that you had a positive experience on your recent visit. If there's anything else we can assist you with or if you have any further feedback, please feel free to let us know. We appreciate your support and look forward to serving you again in the future! E7 Health
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Review titled lack of consideration
Rated 2 stars out of 5
by Anonymous - Posted on 30 May 2024
As we went to see the Consultant for good advice. The consultant didn't try to take consideration in what what we try to explain to her about the health issues with my Child. The consultant didn't give our entitled time scale to explain and to make sure that we understood and nothing to worry about. But still there's doubts about my child's health due to our family health history. I am not how the consultants work or if there's any limitations for them to clarify our concerns at that time of visit.
Visited May 2024
Review titled First 4 Health Group - E7 Health
Replied on 03 June 2024
Dear Patient, We are truly sorry to hear about your experience, and we appreciate you taking the time to share your concerns with us. It's important to us that every patient feels heard and supported during their consultations, especially when discussing health issues concerning their children. We apologise if you felt that the member of staff you saw did not take enough time to listen to your concerns or provide adequate reassurance. We value your feedback and take it seriously. We will review our processes and communication protocols to ensure that our consultants have the necessary time and resources to address patient concerns effectively. If you would like to discuss your experience further or if there's anything specific you feel we could do to improve, please don't hesitate to reach out to us directly to speak with our Assistant Practice Manager, Tia. Your satisfaction and the well-being of your child are our top priorities, and we want to do everything we can to address any concerns you may have. Thank you for your honest feedback. E7 Health
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Review titled Care
Rated 5 stars out of 5
by Vipin - Posted on 22 May 2024
I am 76 years man with issue related my pain of hip joint. My mobility is very important, I was given full support to fixed my problem. The only thing the practice Doctor can do is to refer me for X-rays or MRI images which I think they should be able to do. To avoid delay to address my issue. Please add this to their services. Thanks
Visited May 2024
Review titled First 4 Health Group - E7 Health
Replied on 22 May 2024
Dear Vipin, Thank you for your five-star review and for sharing your experience with us. We are glad to hear that you received full support in addressing your hip joint pain and that your mobility needs are being taken seriously. Regarding your suggestion about X-rays or MRI scans, it is important to note that investigative processes like these are not commonly part of a GP surgery. It is standard practice to refer patients to external services for such tests to ensure they are conducted by specialised professionals with the appropriate equipment. We appreciate your feedback and will take it into consideration as we continually strive to improve our services. If you have any further concerns or need additional assistance, please feel free to reach out to our Patient Care Team. E7 Health
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Review titled Good practice
Rated 3 stars out of 5
by Anonymous - Posted on 01 May 2024
I was seen within a reasonable waiting time and was treated promptly for my issue. Experience was good and the Doctor was gentle.
Visited April 2024
Review titled First 4 Health Group - E7 Health
Replied on 09 May 2024
Dear Patient, Thank you for your review. It's great to hear that you had a positive experience during your visit! We appreciate your feedback and are glad to know that you were seen promptly and received gentle treatment from the doctor. If there's anything specific you think we could improve upon to make your experience even better next time, please don't hesitate to let us know. We really value your input and are continuously working to improve the services we offer our patients. E7 Health
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Review titled Poor service
Rated 2 stars out of 5
by Anonymous - Posted on 05 April 2024
Is the second time that i have to wait over than 30 minutes with a newborn. Yesterday we had an appointment for 12.20 for our 6 week old baby and we were only seen at 12:50. Appointments timings are not respexted at all and there is not even a system to prioritise vulnerable people in case of delays.
Visited April 2024
Review titled First 4 Health Group - E7 Health
Replied on 15 April 2024
Dear Patient, We apologise for the inconvenience you experienced during your recent visit. We understand how challenging it can be to wait, especially with a newborn, and we're very sorry for any frustration caused. While we strive to maintain punctuality, there are occasions when clinics may run late due to unforeseen emergencies or appointments that require more time than anticipated, however, it's essential that our patients are kept informed in such situations. We are very sorry if you were not kept updated by our team on these occasions, as per our standard protocol. Your feedback is important, and we'll use it to improve our internal communication processes to ensure that patients are promptly informed of any delays and provided with the necessary support and information. We appreciate your understanding and patience, and are committed to making improvements based on your feedback; thank you for bringing this to our attention. If there's anything further we can do to address your concerns or if you need assistance in any way, please don't hesitate to reach out to us directly. Your comfort and satisfaction are important to us, and we hope for the opportunity to serve you better in the future. E7 Health
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Review titled Care at e7 health
Rated 4 stars out of 5
by RONA LOTAN - Posted on 24 April 2024
Me and my family have been seen by your staff for a few years now and appreciate the time and effort invested in us. We have been always treated with care and respect. At my son's last appointment the Dr was very kind and caring and provided all the information we needed.
Visited April 2024
Review titled First 4 Health Group - E7 Health
Replied on 30 April 2024
Dear Rona, Thank you for sharing your experience with us! We're grateful for your continued trust in our practice and for allowing us to care for you and your family over the years. Providing compassionate and respectful care is at the core of what we do, and we're glad to hear that you've consistently felt valued and respected during your visits. We are delighted that your son's recent appointment with our doctor was positive and informative. Your satisfaction and well-being are our top priorities, and we're here to support you every step of the way. If you ever have any questions or need further assistance, please don't hesitate to reach out to our team. Thank you for choosing us to keep you and your family healthy! E7 Health
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Review titled Amazing job well appreciated.
Rated 5 stars out of 5
by Anonymous - Posted on 24 April 2024
I was seen within 15 minutes or so and was welcomed with a smile and courtesy was asked if I wanted to have a chaperone for support. Went well beyond to address my needs post treatment ensuring that I am well looked after.
Visited April 2024
Review titled First 4 Health Group - E7 Health
Replied on 30 April 2024
Dear Patient, Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience during your recent visit. Providing timely and welcoming care is important to us, and we're glad to hear that you were seen promptly and greeted with a smile. Your comfort and well-being are our priority, and we're pleased to hear that our team went above and beyond to address your needs and ensure you felt well looked after post-treatment. If you have any further feedback or need support, please don't hesitate to reach out to our team. Thank you for choosing our practice. E7 Health
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Review titled Recent appointment
Rated 5 stars out of 5
by Ifnaz bibi - Posted on 05 April 2024
My Doctor was very helpful, listened to everything I had to say and explained things simply to me. I was also more grateful because once they did the telephone consultation they felt a face to face appt was needed and as such booked me in the very next day.
Visited April 2024
Review titled First 4 Health Group - E7 Health
Replied on 15 April 2024
Dear Ifnaz, Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that your doctor provided helpful guidance, listened attentively to your concerns, and took the time to explain things clearly. Your comfort and understanding are so important to us, and we're thrilled that you felt well taken care of during your appointment. We're also glad that our team swiftly arranged a face-to-face appointment for you when needed, demonstrating our commitment to providing timely and personalised care to our patients. Your feedback means a lot to us, and it motivates us to continue delivering high-quality service. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to our team. We really appreciate your trust in our surgery and look forward to serving you again in the future! E7 Health
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Review titled Very good practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 April 2024
Good with there patients caring and very supportive should of joined them a longtime ago very impressed
Visited April 2024
Review titled First 4 Health Group - E7 Health
Replied on 30 April 2024
Dear Patient, Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with us and that you found our practice to be caring and supportive. Providing excellent care and support to our patients is our top priority and we're glad to have made such a positive impression on you. Your satisfaction means a lot to us and we're happy to have you as part of our practice. If you ever need anything or have any further feedback, please don't hesitate to reach out to our Patient Care Team. Thank you for choosing us for your healthcare needs! E7 Health