Ecclesall Medical Centre
334 Millhouses Lane, Sheffield, South Yorkshire, S11 9JDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing care
Rated 5 stars out of 5
by Anna for Mary Shawyer - Posted on 26 April 2023
I can’t praise the surgery enough for the care & attention they have given & continue to give to my mum who is 100. From the reception staff to the nurses & the doctors who all go above & beyond. Thank you so much for your compassion & care. We as a family are very grateful.
Visited January 2023
Review titled Ecclesall Medical Centre
Replied on 26 April 2023
Thank you for taking the time to leave such nice comments about our Practice. I will pass them onto the team and I know they will be pleased too. Thanks again, Practice Manager.
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Review titled Diabetic nurse
Rated 5 stars out of 5
by Anonymous - Posted on 09 October 2022
Last Friday, I did my annual diabetes review session. The diabetic nurse was very professional, kind and caring. She left the room twice to check with the receptionist about some medical issues. I always feel comfortable after the annual review. I greatly appreciate her help, thank you.
Visited October 2022
Review titled Ecclesall Medical Centre
Replied on 10 October 2022
Thank you for your kind comments. Its so important that patients attend their annual reviews and its great to hear that you have always felt comfortable and supported by our nursing team. I have passed your comments to them and in particular to the nurse who was at Ecclesall last Friday. I know that your words will make her day. Thank you so much, Practice Manager.
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Review titled Very helpful reception staff
Rated 5 stars out of 5
by Ecclesall resident - Posted on 10 October 2022
I had to ring to ask for my prescription to be recalled from my regular pharmacy (Ranmoor Pharmacy) which has been unable to open in the last week due to a nationwide shortage of pharmacists. The pharmacy will only be open from 9am-1pm on 3 days this week so I will be unable to get to it due to work. The receptionist was extremely helpful, changing my regular pharmacy for me & marking it as urgent, due to my needing my medication shortly & the pharmacy being closed. I have to say, I have never had a problem accessing either a telephone or in person appointment when I have needed one and the reception staff have always tried to help.
Visited October 2022
Review titled Ecclesall Medical Centre
Replied on 10 October 2022
Thank you so much for taking the time to leave this review and letting us know you are happy with the service provided. We are aware of the issues with some pharmacy opening times at the moment and the pressures they are under. Where we can help out we will. Our reception will be so pleased to hear that you appreciated their help and I will make sure they see your comments as soon as possible. A lovely start to the week. Many thanks, Practice Manager.
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Review titled Great practice
Rated 5 stars out of 5
by Millhouses resident - Posted on 19 August 2022
I know GPs get a lot of stick at the moment, but this practice is great. My son who is never ill was really quite poorly this morning. I did have a fairly long wait and a call back but I got him a face to face appointment that morning and the treatment he urgently needed. I also want to praise the kindness and skill of the receptionist ( dark hair and glasses) She dealt with a possibly confused and fairly belligerent patient who was obviously quite worried and making a complaint that didn't really make sense. She really helped the man who was getting increasingly loud ( hence me overhearing the conversation) whilst being incredibly calm and polite herself. I know receptionist have a hard job so I thought I would mention it.
Visited August 2022
Review titled Ecclesall Medical Centre
Replied on 28 August 2022
Thank you so much for your positive review. We're really pleased to hear that you are happy with our Practice and very grateful that you took the time to let us know. Your comments will really lift the whole team and I will pass them on to everyone. Many thanks, Practice Manager.
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Review titled Great Doctors when you can get to talk to them
Rated 1 star out of 5
by Dan - Posted on 29 July 2022
First of all, the Doctors are Fantastic. It's the system that is failing and I'm not complaining just pointing out facts. Recently had bad shortness of breath and I got to see a Dr quite quickly who sent me to hospital. Great service. Problems started when I then tried to get a follow up appointment, as I felt extremely ill again. I asked for a short telephone call only, and was told there were no appointments left and I needed to ring back at 9 o'clock in the morning. As this was on a Friday morning it would be Monday. This seems like a race to get an appointment and no triage taking place. Its a lottery. You ring at bang on 9am and you are told you are number 20 in the queue. You wait in that queue for an hour to be told that there are no appointments are left. I have serious mental health issues, confirmed by a consultant psychiatrist and have medication that makes me sleep. I'm not in the right place to be in a race at a specific time for a 5 minute telephone call. Advice given was ring 111 or go to A & E. No advice on how to get a future appointment and this was not offered. Isn't this contrary to what the government are saying. You can't even book an appointment on line which would be easier for me and put less strain on the administration staff. I really don't know what to do.
Visited July 2022
Review titled Ecclesall Medical Centre
Replied on 08 August 2022
Thank you for your comments. We’re sorry to hear that you have had problems getting an appointment. Each day we open up new appointments some of which are for urgent issues and some for pre bookable appointments up to 2 weeks in advance. Unfortunately the demand for these appointments far outweighs the number available and then we have to ask patients to phone back the next day when further appointments will be available. We have been trying to recruit additional staff and have brought in new roles such as a Pharmacist and Physician Associates. It is hard to recruit staff at the moment due to the national shortage of doctors and other clinical staff but we will keep trying. We also have a team currently looking at new ways of working and online access systems and we agree that this is the way forward. As soon as the new system is in place we will update our website. I am happy to talk this through further with you and get more feedback if you want to contact the Practice with your details. Many thanks, Practice Manager.
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Review titled Online appointments
Rated 4 stars out of 5
by Anonymous - Posted on 15 July 2022
All the staff and doctors at this practice are helpful and committed but clearly overwhelmed at the moment. Is there a reason we are no longer able to book appointments online, as this used to work well and might help with the admin staff workload?
Visited July 2022
Review titled Ecclesall Medical Centre
Replied on 25 July 2022
Thank you for taking the time to leave a review and for your nice comments about our staff. You are right, we are extremely busy at the moment and our staff are having to work very hard to try to meet the demand for appointments. We are looking for ways to ease the admin workload and also to give patients a variety of methods to book appointments. We will update our website as soon as these changes are made. Many thanks, Practice Manager.