Danebridge Medical Centre
London Road, Northwich, Cheshire, CW9 5HRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appointments
Rated 1 star out of 5
by Anonymous - Posted on 08 October 2024
The whole system is designed so that it seems impossible to get an appointment. Logged at 8.02am and no availability. This is the 4th time I have tried. 1st time your Internet was not working, I called the surgery to he told this and that was on a call back ( an hour wait), to be told try again tomorrow. Tried again by phone and when my call back came through whoever was at the end of the phone was having a laugh with a colleague and then cut me off despite my saying hello several times. Called twice since and no joy. Proving nearly impossible and how are working people who are often on their way to work at 8am supposed to get an appointment! Extremely frustrating!
Visited October 2024
Review titled Danebridge Medical Centre
Replied on 08 October 2024
Dear Patient, Thank you for your feedback, I am sorry that you have been finding it difficult to access an appointment at the practice, via the new Digital Front Door or the new telephone system. There are occasions, when a call is received by the practice and the team are unable to hear the caller, this issue has been reported to our service provider. If you are struggling accessing our services through the digital front door, please email the surgery via the surgery email address: Danebridge.surgery@nhs.net and mark your email for my attention. Kind regards Mandy Skelding-Jones Business Manager Danebridge Medical Practice
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Review titled Flu clinic
Rated 1 star out of 5
by Anonymous - Posted on 05 October 2024
What an absolute disgrace this flu clinic was , delay due to IT issues (not a problem) however, they decided that they would shout out time slots instead of just letting the queue flow . I was here on time for my appointment and waited in the queue. Ppl turned up late and jumped straight to the front of the queue ! I have always had my flu jab here as it helps with financing the practice . It has never been done this way. I left after 30 mins of waiting . Straight to the pharmacy and jab done in 5 mins.
Visited October 2024
Review titled Danebridge Medical Centre
Replied on 07 October 2024
Dear Anonymous, Thank you for your feedback , I am sorry that the clinic on Saturday did not run as planned. I will share your feedback with the management team for the day, who are reviewing the day, to see how the clinic could be improved. Kind regards Mandy Skelding-Jones Practice Business Manager Danebridge Medical Practice
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Review titled Fantastic service
Rated 5 stars out of 5
by Steph - Posted on 10 September 2024
From the front desk operatives, through to the secretaries and the doctors themselves, the care I received for my illness was second to none. The prompt action of one of doctors, resulted in my admission to hospital, which was necessary and ensured I got the next stage of treatment I required. I wish I could thank each person who helped me from Danebridge, as I feel very lucky
Visited September 2024
Review titled Danebridge Medical Centre
Replied on 10 September 2024
Dear Patient Thank you for your positive feedback. I will share with the practice team and I know that it will be greatly appreciated. Kind regards Mandy Skelding-Jones Practice Business Manger
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Review titled Professionalism, Care and Understanding
Rated 5 stars out of 5
by Paul Langley - Posted on 10 July 2024
Have not been feeling too well for some time but the very understanding and professional doctor identified a problem and immediately effected a response. Danebridge team quickly arranged the necessary injection programme with great care and understanding. Danebridge Medical Centre was very busy when I attended and is obviously under great strain and challenges but are holding up well and should be rightfully commended.
Visited July 2024
Review titled Danebridge Medical Centre
Replied on 10 July 2024
Paul, Thank you for your positive feedback I am pleased to hear that we were able to arrange the treatment you needed. I will share your feedback with everyone at the practice. Kind regards Mandy Skelding-Jones Business Manager Danebridge Medical Practice
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Review titled Fantastic communication
Rated 5 stars out of 5
by Rachael king - Posted on 12 January 2024
I used the new online Patchs link this morning to book my daughter in for an appointment, two minutes after submitting the request I had a phone call with an appointment for her this morning, I was so impressed with the exceptionally quick turn around. I found Patchs easy to set up and also to use too. Great service. Thank you very much .
Visited January 2024
Review titled Danebridge Medical Centre
Replied on 14 February 2024
Dear Rachael, Thank you for your positive feedback regarding the PATCHs. I will share your feedback with colleagues Kind regards Mandy Skelding-Jones Practice Business Manager
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Review titled Great Service
Rated 4 stars out of 5
by Tony Bennett - Posted on 09 October 2023
For years I have been dropping my prescriptions in the box outside the Kingsmead surgery. This time i thought I would try the email route. Sent email on the 2/10/2023 received a confirmation email from Danebridge on 4/10/2023 that the email had been received.Pharmacy2U then confirmed prescription had been dispatched on the 5/10/2023, many thanks
Visited October 2023
Review titled Danebridge Medical Centre
Replied on 11 October 2023
Dear Tony, Thank your for your positive feedback it is greatly appreciated. I will share your feedback with colleagues. Kind regards Mandy Skelding-Jones Practice Business Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 13 October 2023
I just wanted to pass on my thanks to the secretary who I spoke to this morning. I'm aware of criticism towards Danebridge and think it is important to acknowledge when people go above and beyond to be helpful. I contacted the Secretary team regarding some medication I am currently taking. The secretary was extremely helpful and provided good advice. However, in addition to this, she took it upon herself to go and speak to a Doctor in the surgery to ensure my query was dealt with promptly. Within 5 mins, she called me back and had sorted out a new prescription. I collected it from my local pharmacy within a few hours. I'm extremely grateful for the way this matter was dealt with and wanted to thank the team (particularly the lady I dealt with) for sorting out my query so efficiently - and in a helpful and pleasant manner.
Visited October 2023
Review titled Danebridge Medical Centre
Replied on 16 October 2023
Dear Patient Thank you for your very positive feedback regarding the secretarial team and the management of your medication. I will share your feedback with the team. Kind regards Mandy Skelding-Jones Practice Business Manager
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Review titled Never pick up the phone
Rated 1 star out of 5
by Anonymous - Posted on 16 October 2023
While the doctors and nurses are lovely and helpful, it’s impossible to get through the reception. They never pick up the phone, usually signal is just busy or I’m informed I’m 15th in the queue and have to wait an hour. Online system doesn’t exists. It’s on the website but I’ve never seen it being available. Its a disgrace of NHS
Visited October 2023
Review titled Danebridge Medical Centre
Replied on 23 October 2023
Dear Patient, Thank you for your feedback regarding the telephony system at the practice. I am aware of the issue and the practice is currently in the process of procuring a new improved system, which we hope to have installed by the end of the year. With regards to the online system. This went live on Tuesday 16 October. If you continue to encounter problems do not hesitate to contact me via the following email address: danebridge.surgery@nhs.net Kind regards Mandy Skelding-Jones Practice Business Manager
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Review titled disappointing
Rated 2 stars out of 5
by Anonymous - Posted on 04 October 2023
I have for many years posted my repeat prescriptions. this has to be done monthly, I am not sure if this is national policy or local, the pharmacy at Danebridge didnt know. for some reason my prescription in August never went through although it was posted in good time. I had to visit the surgery return at 6pm to wait for an emergency prescription, pass this to a chemist that evening and return the next evening for the medication. I missed 3 days of medication. The next prescription I put in early possibly only 15 days after I had the last one because I was visiting the surgery. The policy is not to process the prescription until at least 21days so it wasnt processed until some time later however when signed by the Dr it did not go to the pharmacy for dispensation . I phoned on friday 29th sept to ask why the pharmacy had not got it they said they would process it that day. I spoke to the pharmacy on Tues 3rd Oct they still had not got the prescription on the electronic system. I had to phone the surgery again today for them to do it. my local pharmacy does not even stock most of my medication they forward it on to another branch which all takes days. My view would be that Danebridge should review their system they are processing , i was told, 600 a day. This must be quite a burden for the team but they need to establish what is best practice.
Visited September 2023
Review titled Danebridge Medical Centre
Replied on 05 October 2023
Dear Patient, Thank for you feedback, I am sorry that you have encountered difficulties' with your repeat prescriptions, for me to be able resolve this issue, I will need some further information from you. So that I can review your record to understand what the issue has been. Please email me the following details; Full name, date of birth and preferred pharmacy. My email address is: a.skelding-jones@nhs.net Thank you Mandy Skelding-Jones Practice Business Manager
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Review titled Prompt Action
Rated 5 stars out of 5
by Paul CULLEN - Posted on 10 August 2023
After an appointment with an audiologist yesterday 9 Aug 2023, I was advised to contact my GP surgery asap as I was diagnosed with a middle ear infection probably requiring antibiotics. I contacted the surgery and within an hour a doctor had called me back and after a series of questions agreed to prescribe the oral antibiotics and even sent the prescription immediately electronically to my preferred pharmacy. The pharmacy contacted me this morning to say my prescription was available for collection. My whole experience was simply brilliant - well done Danebridge for such outstanding & prompt action.
Visited August 2023
Review titled Danebridge Medical Centre
Replied on 14 August 2023
Dear Mr Cullen, Thank you for your positive feedback regarding your recent interaction with the practice following a problem with your ear. I hope that your feeling better. The feedback has been shared with everyone at the practice, and is greatly appreciated. Kind regards Mandy Skelding-Jones Practice Business Manager Danebridge Medical Practice